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May 15, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Grim Q1 Earnings Reported by Airlines

Cathay Pacific transported an average of 500 passengers per day in April as it operated a skeleton schedule with 97% capacity cuts. The company reported a net loss of $580 million for Q1 and predicted that there would be no meaningful recovery to its business for an extended period. Korean Air reported a $46 million Q1 loss, a figure it says was mitigated by lower operating costs. It expects its cargo business to remain profitable through Q2. Singapore Airlines expressed a similar sentiment as it reported its first annual net loss in its 48-year history, to the tune of $148 million. In the UAE, Air Arabia revealed its first quarter profits declined 45%, but the company was still in the black by $19 million.  

Business Traveller | Related Korean Air reports $46 million first-quarter loss – Flight Global



The Weekly Wrap: In-Flight Media, Touchless Tech and Ryanair’s Bathroom Pass

The latest episode of The Weekly Wrap sees hosts Maryann Simson and Seth Miller discuss the fate of the in-flight magazine with input from Adaptive Channel’s COO David Fairand before the conversation turns to Inadvia’s recent Attitudes to In-flight Media 2020 survey and the role of advertising cookies. Based on the FTE APEX Post-COVID-19 Airport webinar, the show also examines how airlines including United and AirAsia are introducing touchless technology to boost traveler confidence, and takes another look at how Ryanair is planning to implement social distancing in the cabin.

APEX Media | Related Subscribe to the APEX YouTube channel



What We’re Made Of: Lufthansa Systems Says Crisis to Accelerate Digital Change

There’s a silver lining to the current global pandemic, says Lufthansa Systems consultant Tanja Langer: “The crisis has been an opportunity to address and implement digital processes more quickly. In the long term, customer experience will benefit from these developments.” Citing coronavirus-spurred challenges such as overwhelmed customer service departments and unclear refund policies, Langer said the IT subsidiary of Lufthansa, which celebrates its 25th anniversary this year, continues to help its clients navigate through difficult times. The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.  

APEX Media | Related What We’re Made Of – APEX Media



Aviation Companies Step Up Cleanliness Initiatives

With traveler confidence largely hinging on the assurance of cleanliness, a number of companies are implementing new strategies aimed at fending off coronavirus. Yesterday, Boeing appointed 30-year company veteran Mike Delaney to lead its Confident Travel Initiative, which will work with partners and experts to “enhance aircraft cleanliness procedures and identify other areas to further reduce the risk of airborne illness transmission.” Long Island MacArthur Airport installed continuous pathogen reduction technology, which emits trace levels of hydrogen peroxide to kill airborne pathogens in the terminal. Smiths Detection has launched an ultraviolet light kit to destroy microorganisms in baggage trays. AirAsia is installing contactless payment systems and touchless kiosks at airports it serves.

Boeing | Related Long Island uses pathogen reduction technology – Passenger Terminal Today



Could Immunity Passports Ease Health Concerns During Travel?

To help streamline a safe and controlled return to travel, NIIT Technologies partnered with online verification platform APPII to develop and launch an immunity passport app. The system links every user to a verified health status report, whether it be a self-uploaded medical certificate or one from an online healthcare provider database, and generates a QR code that officials can scan to determine whether the user can proceed or not. During a webinar last week, app developers sat with experts to discuss the feasibility of the concept. Abhi Chacko, head of Commercial & Innovation, Gatwick Airport, noted that a digital screening solution would be a welcome feature in lieu of paper documents.  

Future Travel Experience | Related Post-coronavirus air travel: Disinfection tunnels, immunity passports and in-flight janitors – Phocuswire



Boom XB-1 Demonstrator Gets Its Wings

Boom Supersonic made progress on the assembly of its XB-1 demonstrator aircraft. The company released a video on Twitter showing staff mating a one-piece, 725-pound wing to the fuselage. In March, Boom completed static-wing loading tests. XB-1 is the one-third scale predecessor to the company’s commercial supersonic airliner, dubbed Overture. Boom plans to test XB-1 above the Mojave Desert this summer.    

Flight Global | Related Boom Supersonic is a Webby Award Nomine – Boom Supersonic



Andy Masson Named Adient CEO

Former Boeing executive Andy Masson has succeeded Alan Wittman as the CEO of Adient Aerospace. Masson was the director of Modifications and Freighter Conversions at Boeing’s Global Services division, which he was instrumental in setting up. Before that, he held numerous positions at Continental DataGraphics, mostly focusing on business development and transformation. Masson praised Adient’s “fantastic set of facilities” and promised to “make a huge difference to the market.”

Aircraft Interiors International | Related Seating firm Adient Aerospace snaps up Lift by EnCore – Flight Global





An orange-tinged LA sky gives us that #FridayFeeling! Captured by @aerojerry_ (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Sweat––then get ready to jet! Our president & cycling-enthusiast, Ben Minicucci, is rising to the challenge, & he wants you to join him! Track at least 360 min. of activity through the @Strava app & you’ll qualify for a chance to win up to 100K miles!

Alaska Airlines @AlaskaAir


Association News

Airline CEOs to Speak at FTE APEX Post-COVID-19 Webinar, May 20

Register now for the FTE APEX Post-COVID-19 Airlines & Aircraft webinar and pitch sessions on May 20. APEX/IFSA CEO Dr. Joe Leader will present on how the industry can “Flight Back” against coronavirus. CEOs from Finnair and Spirit Airlines will also provide their take on how the airline business will transform in the post-COVID-19 world.


> Quote of the Day

"There's a big difference between a pilot and an aviator. One is a technician; the other is an artist in love with flight."

Captain E.B. Jeppesen


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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