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May 19, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Airlines Propose Capacity Increases for June

Global airline capacity increased by 6% this week, powered by an uptick in Indian domestic travel and a 120% increase of seats in South Asia. Yesterday, Delta Air Lines announced its plan to add around 100 more daily flights in June, which would result in a schedule 85% smaller than what it offered last year. Some transatlantic and transpacific routes on the schedule were added in anticipation of foreign governments’ relaxation of travel restrictions. Air France will also gradually increase service to and from French metropolitan areas and Europe next month. Thai Airways was forced to suspend international flying until June 30 due to government restrictions.

Travel Pulse | Related Air France to increase flights in June – Business Traveller



TSA’s Plan to Take Passenger Temperatures Raises Questions

On Friday, the Wall Street Journal reported that the TSA is ironing out a plan that will see agents check travelers’ temperatures in roughly a dozen airports. Some have questioned whether temperature screening falls under the TSA’s mandate. Airports and airlines also expressed concern over how to proceed with travelers who have high temperatures. The TSA downplayed the report, saying it had not made any firm decisions over new screening measures. The US lags behind other nations that have initiated temperature checks, including India, China, South Korea and Russia.

Newsweek | Related TSA to begin checking passengers' temperatures at several airports: report – The Hill



What We’re Made Of: Digital Workflow and AI Enhance WE by West IFE Platform

As West Entertainment prepares to support its clients for a July return to business, managing partner Rick Warren highlights recent changes made to the WE by West platform, which enables airlines to track IFE content and budgets remotely, much like how its own employees have continued to support clients from their homes during the lockdown. “We are enhancing our digital workflow and improving the platform with a new AI engine, which drives additional results beyond IFE, by creating new revenue streams for airlines,” he said. The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.  

APEX Media | Related What We’re Made Of – APEX Media



Dublin Airport Plans to Shift Control to Traveler to Revive Aviation Industry

Giving travelers more control will be key to building confidence in the airport experience during and after the current pandemic, according to Jan Richards, head of Insights and Planning at Dublin Airport. This translates into focusing on the self-service elements of the airport journey, including the ability for travelers to meet their own standard of cleanliness as much as possible, she explained during last week’s FTE APEX Post-COVID-19 Airports virtual event.

APEX Media | Related Register for the Next FTE APEX Post-COVID-19 Virtual Event – Future Travel Experience



EasyJet Cyberattack Exposes Credentials of 9 Million Travelers

EasyJet suffered a data breach during which the e-mail addresses and travel details of approximately nine million customers were accessed. The hack also retrieved the credit card details of 2,000 people. The company is contacting affected individuals, in accordance with the Information Commissioner’s Office recommendations, to warn them to be vigilant against phishing scams that could originate via text message or e-mail. Commenting on the breach, Jeremy Hendy, chief executive of software security company Skurio, said: “Customers of easyJet should be changing security information for web accounts or app usage immediately as a precaution and monitor their bank account for fraudulent activity.”

Breaking Travel News | Related ICO’s BA and Marriott Fines Likely to Be Pushed Back Again – Info Security



Disease Mitigation Expert Defends Aircraft Safety

Joseph Allen, a Harvard professor and one of the lead authors of a report on infectious disease mitigation in airports and airplanes, penned an opinion piece that highlights the low risk of infection during flight. Hospital-grade ventilation systems and the isolated airflow in cabins mean that virus particles are unlikely to spread far. To address surface contamination, Allen recommends wearing a mask on board and disinfecting tables and armrests. Airports are a less-controlled environment, and Allen recommends they upgrade their ventilation systems, introduce touchless washrooms, implement UV screening and restrict the flow of people in the facility.

Washington Post | Related Infectious Disease Mitigation in Airports and on Aircraft – Transportation Research Board of the National Academies



Panasonic Avionics Signals Live TV Downturn During COVID-19

As passenger numbers languish and live content is in short supply, airlines are beginning to disable live TV to save cash. Julie Lichty, head of Digital Solutions and Services at Panasonic Avionics, said the company lost two live TV customers mainly due to a dearth of sports broadcasting. She said the company “remains bullish on the value proposition of live television.” IFE-centric offerings are one of the few ways airlines could add value for passengers during a time when many perks are being taken away for sanitary reasons. | Related New BBC research reveals why travelers want connectivity, and are willing to pay for it – BBC





A photo that really pops! Captured by @aviation_lmr (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

The #Airbus team in Mobile has started production of the first U.S.-built #A220 for @JetBlue.

Airbus in the U.S@AirbusInTheUS


Association News

Post-COVID-19 Airlines & Aircraft Goes Live Tomorrow!

Over 230 airlines and airports already registered to attend FTE APEX virtual events. Tomorrow's Post-COVID-19 Airlines & Aircraft will feature a panel discussion with specific segments covering interiors, passenger well-being & sanitization, catering & crew, and finally IFEC & technology. This will be interspersed with pitches from suppliers with unique solutions, and visions, for the post-COVID-19 cabin. Don't miss it!


> Quote of the Day

"Courage starts with showing up and letting ourselves be seen."

Brené Brown


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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