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May 20, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


American Carriers See Small Uptick in Ticket Sales

Projections released by American, Southwest, Delta and United airlines demonstrate hope for the near future as bookings outpace cancellations and load factors improve. American Airlines plans to reduce capacity cuts in June to 70%, down from 80% in April and May. Southwest’s operating revenues in May are expected to fall between 85 and 90 percent, less than anticipated. Delta will add about 100 flights next month. United will cut capacity by 75% in June, a 13% improvement over this month. The carrier is notifying passengers when their flight is going to be crowded in advance and, like American, is blocking seats “where possible.” Southwest will block about one-third of seats while Delta is capping flights at 60% capacity.

Skift | Related May is going better than Southwest had projected – Travel Weekly



Crisis Underscores Need to Collaborate, Say Speakers at FTE APEX Webinar

Presenters at last week’s FTE APEX Post-COVID-19 Airports webinar, attended by nearly 1,000 viewers, agreed that effective collaboration is needed for the industry to recuperate from the coronavirus pandemic. Javed Malik, Group COO of AirAsia said, “We see great relationships with regulators right now, coming forward and changing new policies that we were previously not even able to talk about.” Christina Cassotis, CEO, Pittsburgh International Airport, added that increased cooperation is necessary in the event that “we will become imposed upon by governments in ways that don’t necessarily inspire confidence.” Speakers also highlighted the importance of implementing touchless technologies, such as digital queuing, biometrics and contactless check-in kiosks.

Future Travel Experience | Related Dublin Airport Plans to Shift Control to Traveler to Revive Aviation Industry – APEX Media



What We’re Made Of: COVID-19 Spurs New Ideas for Copenhagen Optimization

Copenhagen Optimization is set to release a more comprehensive version of its Better Airport software solution this year. The company is on track for the launch, but managing partner Kasper Hounsgaard said the fact that airports now need to plan for social distancing has spurred new, innovative ideas for development. “The crisis underlines the need for further sharing of data and information to enable a collaborative approach between airlines, airports and other stakeholders,” he said. The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.  

APEX Media | Related What We’re Made Of – APEX Media



Screens Provide Protection in Airports, Aircraft

Delta Air Lines is manufacturing 150 plexiglass barriers per day, to be installed in all check-in lobbies, departure gates and Delta Sky Club counters at Delta’s US hub airports by June 1, and at all US locations in the weeks following. Meanwhile, Autostop Aviation is satisfying demand for protective screens affixed to aircraft seats. The company reports that it has completed trials on several aircraft and secured airline approvals. Autostop CEO Jon Robinson said that travelers “can now be assured that airlines are doing everything to ensure a protective customer experience.” The company will supply EASA permits to airlines looking to install the protective dividers.

Delta | Related Airlines to fit Autostop passenger protection screens – Aircraft Interiors International



SITA Partners With Sovrin Foundation to Work Towards Lifetime Digital ID

SITA became a premium donor of the Sovrin Foundation, a nonprofit organization focused on the advancement of self-sovereign digital identity. This form of ID prioritizes privacy and control, and would be recognized across governments, airports and airlines. The ultimate goal, according to Gustavo Pina, director of SITA Lab, is to replace the traditional passport with a permanent digital identity which provides “actionable, trusted data only to appropriate parties such as border agencies.” With a more efficient and secure form of ID, airports can operate more efficiently and increase throughput without physical expansion.

SITA | Related SITA Smart Path – SITA



IAMA and LISA Group Champion AI for Aviation Retrofit Market

The Independent Aircraft Modifier Alliance (IAMA) and LISA Group have signed a letter of intent to jointly develop a toolset using artificial intelligence and natural language processing methods for aircraft modification. The tools are aimed at evaluating differences in the certifications of national aviation authorities, analyzing existing documents, limiting unforeseen certification gaps at the end of the design process and more. While the use of artificial intelligence has already made its way into cabin applications and aircraft maintenance, its use in “design and certification engineering for aircraft modification is still unexplored,” said Nicole Noack, managing director of IAMA.

IAMA | Related What We’re Made Of: Nicole Noack, IAMA – APEX Media



Veovo Launches Tools to Support Social Distancing at Airports

Veovo has introduced two solutions that use movement monitoring and machine learning to offer real-time and predictive crowd density data at airports. The Virtual Queueing tool enables travelers to pre-book airport checkpoint time slots, which are adjusted in real time, while the Passenger Density Management technology enables airports to take action if social distancing limits are at risk of being breached. “By accommodating new social distancing needs in our solution, we enable safe and proactive planning to reduce crowds and to make sanitation and disinfection programs more effective,” said James Williamson, CEO of Veovo.

Veovo | Related Delta Air Lines launches virtual queueing for boarding – Future Travel Experience





Mask on before wheels up! Captured by @cathaypacific (via Instagram).

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> Tweet of the Day

"I’m a cautious optimist, but my hope is that we do get to a point where we are in control of the narrative and the virus, and we all agree that air travel is not a contributing factor, and that we can show that with data." — @SpiritAirlines CEO Ted Christie #FTEAPEXWebinars

Valerie Silva @valerieesilvaa


Association News

Reserve Your Hotel Room for APEX EXPO

Discover the extensive hotel options available for APEX EXPO in San Diego. A healthy room block allows APEX to continue to offer competitive rates in the future. Please let us know if you have any questions or need any assistance with your reservations by emailing We look forward to seeing you at the first significant in-person event for our industry since the COVID-19 outbreak, and strategizing on our recovery.


> Quote of the Day

"You haven't seen a tree until you've seen its shadow from the sky."

Amelia Earhart


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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