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May 28, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Boeing Restarts Production on the 737 MAX

Boeing is once again manufacturing 737 MAX aircraft at its factory in Renton, Washington, after two fatal crashes in 2018 and 2019 saw the OEM suspend production in January this year. In a message to employees, Boeing Commercial Airplanes CEO Stan Deal outlined changes to the production process. According to the Seattle Times, these include a new standard set of tool kits and work processes for each role; new control centers beside the assembly line where engineers can provide real-time support to mechanics; and a reconfigured factory layout to eliminate unnecessary equipment. “These initiatives will help us reach our goals of zero safety incidents, zero FOD, 100% quality and 100% of each job completed in its position,” Deal wrote. Boeing says 737 MAX production will ramp up throughout the year. 

Seattle Times | Related Boeing job cuts start to hit nearly 13,000 workers – BBC News



American Airlines, easyJet Staff Face Job Cuts

American Airlines revealed plans to cut its management and support staff by 30% in a letter sent to employees on Wednesday. Following this, the carrier will offer frontline workers, including flight attendants and pilots, voluntary leave and early retirement options. Despite the challenges caused by COVID-19, CEO Doug Parker said American will not consider bankruptcy, claiming it shouldn’t view “its failure” as a financial tool. EasyJet has also outlined plans to downsize its workforce by 30%. “We will continue to remove cost and non-critical expenditure at every level. We will be launching an employee consultation over the coming days,” stated Johan Lundgren, easyJet’s CEO. Kuwait Airways is reportedly planning to lay off 1,500 expatriate employees, the equivalent of 25% of its workforce. 

Reuters | Related Easyjet to axe up to 30 per cent of staff ­– Business Traveller



Inflight Dublin Offers COVID-19 Communication and Screening Solutions

Inflight Dublin is offering a service package consisting of audio, video, digital and physical elements to help airlines communicate COVID-19 protocol to customers. Condor will be launching a new safety video produced by the company in July. The provider of in-flight entertainment and wireless solutions has also partnered with Ventilux to offer airlines an automated temperature screening solution that can process up to 200 travelers at once. The Intelligent Temperature Detection System (ITDS-200) can take multiple readings from each individual so masks or scarves don’t interfere with the results.

APEX Media | Related Inflight Dublin Creates EASE Video Using Binaural Beats for Relaxation – APEX Media



What We’re Made Of: Viva Air Labs Reminds Us That Pandemics Are Temporary

When air travel in Colombia and Peru came to a halt, Viva Air Labs initiated a challenge to solicit ideas from passengers, staff and partners to envision travel in a post-COVID-19 world. Despite the rush for change in aircraft cabin environments, airport and passenger procedures, founder Dr. Clyde Hutchinson cautions that “Pandemics by their nature are temporary and we should be careful not to run into over-regulating the industry for a crisis that we may not see again in our lifetimes.” The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.

APEX Media | Related What We’re Made Of – APEX Media



Air Transport 2035 Report: Airlines to Accelerate Digital Transformation

Fast Future, Future Travel Experience (FTE) and APEX have released the second instalment of the Air Transport 2035 research study. A survey of 234 participants across 46 countries revealed that 63.7% of respondents expect COVID-19 to accelerate innovation and digital transformation projects. Specifically, 77.4% predict increased adoption of touchless biometrics, 74.8% anticipate greater use of self-service and automation, and 69.2% expect to see technology identifying passengers with symptoms of COVID-19. “Ideas that were once considered speculative, or ‘nice to have’, are moving to the top of the agenda,” said Rohit Talwar, Fast Future’s CEO. The FTE APEX Ancillary Virtual Event will take place on June 4. 

Future Travel Experience | Related Register for the FTE APEX Ancillary Virtual Event



ATL to Launch New KOLO Hygiene System

In July, Hartsfield-Jackson Atlanta International Airport (ATL) will become the launch customer for KOLO Hygiene, a new feature of the KOLO Smart Monitoring System created by GP PRO, a division of Georgia Pacific. The system uses a cloud-based IoT platform to send real-time alerts to employees’ mobile devices from sensors in bathrooms to ensure they stay clean and well-stocked. With KOLO Hygiene, facility managers can develop customized checklists of cleaning, stocking and disinfection tasks based on COVID-19-related guidelines. KOLO Hygiene also shows whether the airport is meeting its hygiene goals.

TravelPulse | Related Bengaluru airport introduces ‘contactless journey’ to contain Covid-19 – Hindustan Times



Well-Being Kits Promote Passenger Hygiene

In a bid to give passengers more control over their own hygiene throughout the air travel journey, an increasing number of airlines and suppliers are offering new well-being kits. By June 5, Delta Air Lines will launch kits containing a face mask, disposable Purell sanitizing pouches and a message about how the airline is ensuring the highest standards of cleanliness. Elsewhere, Buzz Products has announced a range of hygiene-focused kits in collaboration with brands such as Murchison Hume, C.O. Bigelow, Rohr Remedy and Aromatherapy Associates. “Our trusted brand collaborations provide the highest level of quality and luxury at a time when travelers need it most,” said Leonard Hamersfeld, director, Buzz Products.

The DesignAir | Related Formia Presents The Clean Kit for Hygiene-Conscious Travelers – APEX Media





Flying into the sunset. Captured by @kon_kon_san (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

According to our customer survey, half of Finnair customers are already thinking about leisure trips by air, and almost 90% of customers expect to fly at least once within the next year. The most popular destinations are Germany and Spain.

Finnair @Finnair


Association News

The FTE APEX Ancillary Virtual Event Is One Week Away!

Save your seat for the FTE APEX Ancillary Virtual EventIt’s FREE to attend for airports and airlines, and just $50 for vendors, suppliers and other industry reps. The event will feature speakers from airlines, who will discuss how they are evolving their commercial approaches. Participants can ask questions and follow up directly with participating vendors after a unique series of pitches. 


> Quote of the Day

"Nobody is ordinary if you know where to look."

Maeve Binchy


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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