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June 16, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


US Carriers Crack Down on Face Mask Requirements, easyJet’s Aircraft Deferral

President and CEO of Airlines For America (A4A) Nicholas E. Calio said US carriers are “stepping up enforcement of face coverings and implementing substantial consequences for those who do not comply with the rules.” From June 18, any United Airlines passenger not complying with the airline’s face mask requirement will be placed on an internal travel restriction list for a period of time determined after a review of the incident. In Europe, easyJet has deferred the delivery of 24 aircraft to between 2025 and 2027, a decision that could see the airline incur an extra charge of $120 million due to the potential inflation of labor and material costs.  

Business Traveller | Related EasyJet to take delivery of deferred Airbus planes in 2025-27 ­– Sharecast



Lufthansa Technik Testing Electrostatic Disinfectant That Kills Germs for a Year

Lufthansa Technik is testing a biocide developed by German company HECOSOL that purportedly retains its virus-killing effect for one year after being applied to a surface. “Even if you clean with sharp cleaners, it will not go,” explained Georg Stoffelen, head of Product Cabin Modification, Lufthansa Technik. Called TiTANO, the product does not require UV light to work and thus can be applied at night. Because the electrostatic application of biocide does not require EASA certification, Lufthansa Technik is conducting its own toxicity testing and will determine if the product subjects cabin materials to aging, wear, corrosion or discoloration.

Runway Girl Network | Related TiTANO® Surface treatment – Hecosol



Teague’s AirShield Concept Provides Invisible Barrier for Every Passenger

In an effort to protect passengers from catching COVID-19, Teague designed a 3-D-printed cover for the overhead air outlets that channel air around each seat. Teague believes that this creates an air curtain that would limit the spread of expelled respiratory droplets and direct them to the floor. The company says the retrofitting process could be completed in one night. The product is in early-stage prototyping and engineering development, but Teague claims its simplicity can ensure rapid deployment.

Geek Wire | Related In Air Travel, Social Distancing Is Not Enough  – Teague



Fiji Airways Gets Travel Ready

Fiji Airways has launched its Travel Ready program to prepare for the resumption of international flights. It covers safeguarding measures devised together with health authorities and other stakeholders across every customer experience touchpoint. The program will see the introduction of medically qualified Customer Wellness Champions to maintain passenger safety and promote wellness throughout the journey. Passengers will undergo enhanced health screenings on arrival at the airport, including temperature checks, and will be required to wear face masks wherever practical. “We remain flexible and can ramp up measures as necessary or as required by the countries we operate to,” said Andre Viljoen, Fiji Airways’ managing director and CEO.

APEX Media | Related Touchless, Frictionless Airports on the Horizon – APEX Media



How Should Airlines Communicate With Customers During a Crisis?

Marketing campaigns and communications that hit the mark with customers during the COVID-19 crisis have the potential of influencing a traveler’s decision to fly with one airline over another in the future, says Shashank Nigam, CEO and founder of aviation consultancy SimpliFlying. "It’s important to be in touch with your customers, not just giving generic information but actually giving useful info,” Nigam says. Pandemic-spurred messages and content from airlines have ranged from language lessons by crewmembers to frequent flyer miles for staying at home.

APEX Media | Related Read the latest issue of APEX Experience



Arjan Meijer Becomes President & CEO of Embraer Commercial Aviation

Embraer is reintegrating its commercial aircraft business now that Boeing is no longer taking over 80% of it. The Brazilian airframer has announced that Arjan Meijer will lead the division, succeeding John Slattery effective immediately. Meijer was the company’s CCO since January 2017. Embraer president and CEO Francisco Gomes Neto said Meijer “has the energy, international experience and skillset” to help the company navigate the current crisis. Slattery has accepted the role of CEO-elect of GE Aviation effective July 13.

AIN Online | Related After betting its future on Boeing, jetmaker Embraer scrambles for elusive plan B – Reuters



Monty’s Bakehouse Designs All-in-One Food Packs

Monty’s Bakehouse announced a new range of low-touch product and packaging solutions based on industry feedback received during COVID-19. “Snack in a Pack” is a box that has room for a water bottle and a snack. It has a cut-out handle, window panel and opens via a tear strip. The company also unveiled a sealed meal box with a partition through which a hot component can be slid just before being handed off to passengers. Monty’s launched a line of hot snacks and meals that also fit inside the low-touch packaging.

Pax International | Related SATS acquires Monty’s Bakehouse – Pax International





“Next on the Menu,” written by Paul Sillers, explores how @AimAltitude’s ARCA galley concept defies conventions.

This week, we're featuring content from the first-ever digital-only issue of #APEXExperienceMag.

> Tweet of the Day

See how we’re putting our commitment to safety from the ground up into action as JetBlue President and COO Joanna Geraghty invites you to tag along as she flies from New York to Boston.

JetBlue @JetBlue


> Quote of the Day

“We don’t think our invention is any more genius now than it was six years ago. Unfortunately, it just took an infectious disease outbreak for the demand to materialize.”

Elliot Kreitenberg, GermFalcon
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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