No Images? Open in Browser

July 2, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Qatar Airways Makes Face Shields Mandatory for Passengers

Qatar Airways announced today that passengers are required to wear face shields, as well as masks, in flight. Travelers will be handed disposable shields at either the check-in desk or boarding gate, depending on the airport, and a smaller size will be provided for children. On board, passengers will receive a kit including a mask, gloves and hand sanitiser. Cabin crew will wear disposable protective gowns over their uniforms, in addition to safety glasses, gloves and a mask. Yesterday, the airline reinstated 11 destinations worldwide, including Los Angeles, Edinburgh and Berlin. By mid-July, the airline’s network will include 430 weekly flights to more than 65 destinations.

Qatar Airways | Related Qatar Airways Reinstates 11 Destinations Worldwide – Qatar Airways



Updated Boeing 737 MAX Completes FAA Test Flights

The Federal Aviation Administration (FAA) and Boeing completed recertification flight tests on the 737 MAX yesterday, placing the aircraft one step closer to return to service. Boeing’s proposed changes to the Maneuvering Characteristics Augmentation System (MCAS), the software implicated in the two fatal crashes that led to the grounding of the jet, were evaluated during the tests. Within hours of completing the test flights yesterday, the US Transportation Department’s inspector general released a report finding that Boeing had glossed over the MCAS during the plane’s initial certification process, presenting it to the FAA as operating only under limited conditions.  

Seattle Times | Related U.S. Watchdog’s Report Faults Boeing’s Disclosures on 737 Max Software – New York Times



United Defends Decision to Stop Blocking Middle Seats

“When it comes to blocking middle seats, that’s a PR strategy, that’s not a safety strategy,” United chief communications officer Josh Earnest reportedly said on a conference call. Earnest argued that, even if the middle seat is blocked, passengers are still within six feet of each other. United and American Airlines recently decided to return to selling all available seats, while most other US airlines are limiting capacity due to COVID-19. United will add nearly 25,000 domestic and international flights in August, representing triple the amount of flights in June, but only 40% of flights compared to last August.

CNBC | Related United Airlines Adds Nearly 25,000 Flights in August – United Airlines



Delta Expands Work With Mayo Clinic, Brings Back Alcohol on Some Flights

“Mayo Clinic experts are helping ... to assess safety procedures, consulting on how to improve safeguards in place to protect you and designing COVID-19 testing for our full workforce,” Delta Air Lines’ CEO Ed Bastian said in an e-mail update to customers. He continued on to say that employee testing has already begun and will soon be expanded. In the same e-mail, Bastian also reiterated Delta’s commitment to fighting racism. In other news, the carrier is reintroducing single-serve beer and wines starting today for first-class and Comfort+ passengers on flights covering over 500 miles.

TravelPulse | Related Delta Will Bring Back Alcohol Service for First-Class and Comfort+ – TravelPulse



Adhetec Taps Pylote for Antimicrobial Adhesives for Aircraft Cabin

Technical adhesives company Adhetec has launched a series of customizable antimicrobial adhesive films for tray tables, IFE screens, armrests, handles and seat shells containing natural antimicrobial technology reportedly effective against COVID-19. According to Pylote, which provided the technology, surfaces covered in the adhesive films for just one hour demonstrated a reduction in viral load of more than 90%. After 24 hours of activation, more than 99.9% of infectious virions were removed.

Aircraft Interiors International | Related Where to From Here? What Will and Won’t Change About Air Travel After the Pandemic – APEX Media



Iberia, Star Alliance Enhance Safety Measures

Iberia has introduced new hygiene measures alongside its summer schedule to 50 short- and medium-haul European destinations. Passengers will be required to sign a declaration of health on check-in, before completing a health form and questionnaire in flight. Passengers are also being encouraged to check their hand luggage free of charge to avoid unnecessary movement around the cabinStar Alliance’s 26 airline members have agreed to adopt the same health and safety measures, which include providing passengers with hygiene kits and requiring or recommending face masks. The alliance has also developed a Travel Information Hub on its website to provide information about the measures.  

Iberia | Related Star Alliance airlines agree to common set of health and hygiene standards ­– Business Traveller



FACC Develops Accessible Retrofit Lavatory Unit, LAV4ALL

Together with development and funding partners, FACC has created a retrofit lavatory unit for A3SA family aircraft to accommodate all passengers. The company consulted with people who have disabilities before coming up with LAV4ALL, which has a door that opens at a right angle to the aisle in order to give users more privacy. “The diagonal entrance means that the area available for movement has become wider, which makes transfers easier. Now the facilities can be used without assistance,” said Robert Braunsberger, VP of FACC’s Cabin Interiors division.

Aircraft Interiors International | Related New Aircraft Lavatory Concept Is Accessible to Passengers in Wheelchairs – APEX Media





In “And on Your Left…" Howard Slutsken looks back to the days when airports were open for public tours. 

This week, we're featuring throwbacks from past issues of #APEXExperienceMag. Read the latest issue here.

> Tweet of the Day

Check in but never leave: Taiwan offers fake flights for travel-starved tourists

Reuters @Reuters


Association News

The Weekly Wrap: Next Episode Focuses on How Airports Are Making Travel Safer

Tomorrow’s guest for The APEX Weekly Wrap is Dwayne Macintosh, director of Safety and Security at Greater Toronto Airports Authority, who chats about Toronto Pearson’s far-reaching commitment to be what he calls "a healthy airport." Also up for discussion is PriestmanGoode’s collaboration with textiles students at the Royal College of Art in London on sustainable luxury materials, PXCom’s COVID-19-focused cabin management software and more! Subscribe to the APEX YouTube channel and watch previous episodes.


APEX/IFSA CEO Announces Cancellation of In-Person EXPO in San Diego

The San Diego Convention Center has notified APEX/IFSA that it will not be able to host this year's EXPO. We are sharing the news immediately, though we still have many questions ourselves. APEX and IFSA are working through a number of activities, including official written notifications, hotel and vendor releases, and legal review. Please take our airline or supplier survey as soon as possible to help us determine how best to serve your needs moving forward.


> Quote of the Day

“Every company needs to help the airlines bear some of this loss in order to keep them afloat and continue flying with IFE.”

Ong Yong Beng, Images In Motion
Read the article


Until next week. Happy 4th of July!



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2020. All rights reserved.