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July 8, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


IATA Survey Highlights Post-COVID Travel Concerns

A recent survey conducted by IATA has identified passengers’ main concerns around post-COVID-19 travel. In terms of airport experience, the majority of respondents (59%) said they were most worried about being on a crowded bus or train to get to the aircraft. In flight, 65% of respondents said their primary concern would be sitting near someone who was infected. Another popular concern was using airport and aircraft restrooms. However, 83% said they were reassured by staff wearing face masks and 74% said they believe aircraft are thoroughly cleaned and disinfected. “This tells us that we are on the right track to restoring confidence in travel. But it will take time,” said Alexandre de Juniac, IATA’s director general and CEO.

IATA | Related Air Traveler Response to COVID-19 presentation by David B. Rockland, Ph.D. – IATA



Gilat Hopes Ka-Band Aero Modem Catches On in China

Gilat Satellite Networks announced that its Taurus Ka-band aero modem is providing in-flight entertainment and connectivity service to travelers on a Qingdao Airlines Airbus A320 aircraft. The service is provided by China Satcom over its CS-16 Ka-HTS satellite together with content service provider China TDT LINK. This retrofit was completed by FTS and is the first one of its kind in China’s commercial aircraft market, which consists of 3,500 aircraft. Yuan Si, China country manager for Gilat, said that the country is a strategic area of focus for the company and represents a “multimillion-dollar” market.  

Gilat | Related Yona Ovadia Steps Down as Gilat’s CEO, Adi Sfadia Named as Interim CEO of Gilat – Gilat



New Canadian Airline Enters Caribbean Market

Nolinor Aviation, which has provided charter and cargo services for 27 years, will introduce a new airline, OWG, that connects Quebec to the Caribbean. The airline’s president, Marco Prud’homme, said that the company’s goal is to get travelers excited again and prioritize the passenger experience. Earlier this year, OWG acquired a fleet of three Boeing 737-400s and refurbished them with lighter seats. Air Transat, Air Canada and Sunwing already dominate the market, but OWG is differentiating its offering by foregoing all-inclusive packages.

Skies Mag | Related New Quebec airline OWG targets sun destinations – Montreal Gazette



El Al Receives State Aid, AirAsia Auditors Raise Red Flag

The Israeli government is providing the country’s flag carrier with $50 million in loans. El Al also wants to raise $150 million through the sale of shares. The airline has been grounded since July 1 over disputes with labor unions. This morning, it reached an agreement with its maintenance and management divisions that will allow it to lay off 1,300 workers and save nearly $100 million in the process. A deal with pilots still needs to be reached. In other news, AirAsia’s future was called into question after auditors Ernst & Young reported that the company’s liabilities exceeded assets by more than $428 million at the end of 2019. However, they noted that the recent uptick in demand was a positive development.

Airways Mag | Related Future of Air Asia called into doubt by auditors – Breaking Travel News



KEF Using Predictive Forecasting for Airport Ops

During the COVID-19 pandemic, airports cannot reference historical traffic patterns to plan out their operations. Keflavík Airport is the first to adopt Veovo’s new Live Passenger Forecasting software, which the company says can prevent airport crowding, improve capacity planning and boost operational efficiency. The software processes traveler throughput info via sensor technologies, airline schedules and booking files, the airport operational database, queue wait times, boarding pass scans and more to make flight-by-flight operational recommendations to airport managers, security agents and retailers.

Travel Daily News | Related Swedavia to adopt Veovo’s Revenue Management System – Airport Technology



For Tangerine, the Key to Good Design Is Simple: Make Things Better

The desire to use design as a tool for betterment is obvious in a lot of what tangerine has accomplished over the years. Looking back to 1998, it meant improving the passenger experience by delivering the world’s first fully lie-flat bed in business class, and in the future, it may entail using one of its designs from the non-aviation sector, the Bluebell smart baby monitor, to help adult children take care of their elderly parents. Reducing environmental impact is also top of mind, says Emma Partridge, the firm’s head of CMF, adding that progress is being made on the supplier side with simplified processes, weight reduction, the adoption of water-based products and increased recycling.  

APEX Media | Related What We’re Made Of: Melinda Darbyshire, Tangerine – APEX Media



Malaysia Airlines Adopts PROS Revenue Management Solution

Malaysia Airlines is in the process of overhauling its revenue management strategy as it faces intense competition in Southeast Asia, coupled with a price-sensitive client base. The airline announced today that it has implemented PROS Revenue Management Advantage software, which features AI-based forecasting that delivers the optimal price to travelers, even in the most volatile of markets. Malaysia Airlines CEO Izham Ismail alluded to the challenges of overcapacity and thin margins as issues that the software can help the company overcome.

Businesswire | Related Khazanah awaiting Malaysia Airlines recovery plan – The Edge Markets





An Asiana Airlines A350 passing a line of colorful tails! Captured at Los Angeles International Airport.

This week, we're highlighting the work of Jimmy Wu, which was featured in the latest issue of #APEXExperienceMag. Read it here.

> Tweet of the Day

We are excited to welcome back travelers to the first few of some 50 @airportlounges! Aspire has re-opened @Schiphol and @zrh_airport for example. On 11 July @Gatwick_Airport North Terminal and @HeathrowAirport T5 will follow. #swissport #aspire #airportlounges

Swissport @swissportNews


Association News

APEX Board of Director Nominations Are Open

APEX is looking for new members on its Board of Directors to help uphold and advance the standard of the association. Nominations are due July 31; submit yours today. A slate of candidates will be determined by the APEX Nominations Committee following discussions with each nominee. The election ballot will be distributed in August/September 2020.


Make Your Voice Heard: Take the APEX/IFSA Member Survey

With this year's EXPO cancelled, APEX and IFSA are working through a number of activities, including official written notifications, hotel and vendor releases, and legal review. How can you help? Take our quick airline or supplier survey as soon as possible to help us determine how best to serve your needs moving forward!


> Quote of the Day

“Our goal is for our passengers to see that the content has been carefully curated: the order in which its shown, how it’s grouped within different collections and how it’s complemented by the reviews in our in-flight magazine.”

Simon Cuthbert, Cathay Pacific
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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