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July 21, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


United Airlines to Maximize Ventilation System

United Airlines announced that it would maximize air flow volume and recirculation during the boarding and deplaning process across all mainline aircraft beginning next Monday. The airline worked with Clorox and the Cleveland Clinic to identify additional ways to limit the spread of COVID-19. Meanwhile, Delta Air Lines has incorporated a new policy that requires travelers with health issues to undergo a medical screening teleconference to determine if they can fly maskless. The airline will also ask passengers with health conditions to reconsider travel.

United | Related Delta Air Lines announces new health screenings for passengers who can't wear masks and asks them to consider staying home – CNN



MSP Offers Free COVID-19 Kits to Travelers

Minneapolis-St. Paul International Airport is giving travelers a free kit upon request. The kits contain five face masks, a bottle of hand sanitizer and a card with travel tips. “Working with guidance from health agencies and best practices in the industry, we have adopted a comprehensive program to help keep travelers and airport employees healthy,” said Brian Ryks, CEO of the Minneapolis-St. Paul Metropolitan Airports Commission. Last month, the airport began cleaning restrooms and high-touch areas more often, with both terminals' public areas undergoing electrostatic disinfectant fogging every night. Starting next Monday, face masks will be mandatory in the facility.  

Flyer Talk | Related Minneapolis-St. Paul International Airport launches new safety practices to attract skittish travelers – Star Tribune



NEC Facial Recognition Technology to Be Folded Into SITA Offering

SITA Smart Path and Flex touchless airport offerings will integrate NEC’s I:Delight identity management platform thanks to a new partnership between the two companies. As a result, travelers will be able to check in, make payments, drop their bag, as well as pass through security checkpoints by scanning their face at each step. Barbara Dalibard, CEO of SITA called NEC a strong partner and said that together they will deliver “a more seamless, automated journey through the airport.”

SITA | Related Touchless, Frictionless Airports on the Horizon – APEX Media



Air India, IndiGo Announce Furlough Measures

As part of a $510-million cost-cutting scheme in the wake of lowered travel demand, IndiGo will cut 10% of staff, putting 2,400 jobs at risk. Meanwhile, Air India is tasking upper management with identifying employees to send on compulsory leave without pay for up to five years. The move has raised the ire of six employee unions who called it “abominable” in a joint letter to India’s Civil Aviation Minister Hardeep Singh Puri. In a separate statement, Air India claimed that many of its employees have caught COVID-19 and some have died; the airline will provide financial compensation to the families of the victims.

Breaking Travel News | Related Air India's Furlough Scheme Illegal, Abominable: Workers' Unions to Aviation Minister – The Wire



Datalex Selects Amazon Web Services to Optimize Flight Booking

Looking to scale their operations using cloud computing, Datalex has chosen to build on Amazon Web Services (AWS). Ryan Estes, VP of Technology at Datalex, said that AWS offers dozens of pre-built services that will enable the company’s e-commerce platform to leverage machine learning, AI, enhanced security, mass personalization of airline retail offers and more. AWS infrastructure will also help remove barriers for airline distribution partners using Datalex services to maximize revenue yield. “With AWS as the foundational strategic enabler, Datalex can accelerate its digital strategy and deliver better value to our customers,” Estes said.

AWS | Related Airline merchandizing - Finding growth in a time of survival – Phocuswire



UK Group Unveils Hybrid-Electric Regional Jet Design

Electric Aviation Group based in Bristol, UK, revealed plans to build a 70-seat regional jet, powered by hybrid-electric engines, that would enter service in 2028. The aircraft will have a range of 800 nm and leverage gear-assisted takeoff run technology for short takeoff and landing. The company plans on converting the aircraft to an all-electric setup by around 2030. Next steps for the company involve testing the hybrid system on an existing twin-turboprop within the next four years, and raising $5 billion through a mix of government funding and private sector investors.  

AIN Online | Related magniX and AeroTEC Announce Successful First Flight of the World's Largest All-Electric Aircraft – PR Newswire



Air Canada Adds Jérôme Ferrer to Culinary Panel as Catering Resumes

Montreal-based chef Jérôme Ferrer is joining Air Canada’s culinary appointees as the airline looks to resume meal service on international flights later this month. "Chef Ferrer is known for his sustainable, imaginative, global yet Canadian approach to food, and he becomes the fourth member of Air Canada's panel of distinguished Canadian culinary talent,” said Andrew Yiu, vice-president, Product at Air Canada. Ferrer’s dishes will be served in premium economy and economy class. All of Air Canada’s meals will be presented in a paper box to reduce interactions between staff and customers on board.

Air Canada | Related [VIDEO] Chef Jérôme Ferrer on his partnership with Air Canada – Vimeo





Last photo of the spotting day! Captured at Genève Aéroport by @mahdi_spotter (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Surprise, Nicholas! We’re excited to welcome you and your family to our Flight Training Center in Denver. Keep up the good work supporting families of first responders! 👏👏

United Airlines @united


Association News

AirAsia COO Calls FTE APEX Virtual Expo “Truly Unique Opportunity”

“I believe [FTE APEX is] creating a truly unique opportunity for suppliers, airlines, airports, solution providers, product development and manufacturers, by embracing and adapting key technology developments, which will spur new thinking,” said Javed Malik, group chief operations officer, AirAsia. Read the full testimonial and learn more about the all-digital event, which will take place December 8 and 9.


> Quote of the Day

"Given our leisure-heavy network, we're known to be family-friendly, so having content that appeals to younger audiences is a priority."

Hali Hamilton, JetBlue
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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