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August 4, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


FAA Concretizes Final Measures for 737 MAX Airworthiness

The FAA released a notice of proposed rulemaking for the Boeing 737 MAX yesterday, which outlines the changes that need to be made to the aircraft before it can return to service. The document will be published in the Federal Register to allow for public comment before it is officially adopted. Among the recommendations are the installation of new flight control computer and MAX display system software, changing the horizontal stabilizer trim wire routing installations and further flight testing. The FAA mentioned that the document only addresses safety issues related to airplane design. Other factors that may have contributed to the two tragic incidents involving the MAX, including maintenance and crew issues, should be addressed by the appropriate organizations.

Flightradar24 | Related NPRM for a Boeing 737 MAX airworthiness directive – FAA



Panasonic Reports Decline in Sales of IFEC Hardware

Panasonic Avionics experienced a decline in revenue during Q1, negatively impacting Panasonic’s Connected Solutions segment which suffered a 27% year-over-year decrease in sales. Airlines reduced their investments in IFEC during the coronavirus pandemic, and revenue from providing maintenance and repair also suffered. Efforts to reduce costs in Connected Solutions – mainly personnel costs – could not offset the decrease in sales. Panasonic Avionics secured two IFEC contracts in recent weeks: Middle East Airlines and Air Tanzania. Former Hulu executive Joe Bentley joined Panasonic Avionics last week as CTO.

Runway Girl Network | Related Air Tanzania Selects Panasonic Avionics for its A220 IFE and Connectivity – Panasonic Avionics



Etihad Provides Antimicrobial Snood-Style Face Mask to Premium Travelers

Etihad Airways launched a new PPE offering for first- and business-class guests: a face mask snood. It doubles as a scarf when not in use and is made from stretchy jersey fabric that is light and breathable. When travelers are in close proximity to others, they simply pull the snood over their mouth and nose. The snood is treated with MicrobeBARRIER, a lab-tested antimicrobial fabric treatment. The snoods can be washed and reused.

Etihad Airways | Related Etihad Wellness: Your wellness, our priority – Etihad Airways



DoT Consumer Complaints Analysis Reveals Refund Gripes at All-Time High

The number of customer complaints against US airlines, foreign airlines and travel agents submitted to the Department of Transportation in April rose dramatically, according to a report from Upgraded Points. US airlines saw complaints nearly quadruple, from 2,093 complaints in March 2020 to 8,146 in April 2020. For comparison’s sake, the baseline from April 2019 is 765 complaints. The overall increase can be attributed to refund complaints, which globally rose over 17,000% year-over-year. “Many other categories of complaints, like issues for the disabled, baggage problems and customer service actually decreased, no doubt due to the fact that fewer people are flying during the pandemic,” said Upgraded Points’ founder, Alex Miller.

Upgraded Points | Related Airline capacity recovery crosses 50 per cent mark – BTN Europe



Food Wholesaler Offering 87,000 Pounds of Airline Nuts to Consumers

Due to policies that limit onboard service in the wake of the coronavirus pandemic, snacks have been cut on most flights. As a result, Arlington, Texas-based GNS Foods needs to unload 87,000 pounds, or 70,000 bags, of mixed nuts. GNS set up a website where consumers can buy 1.25-pound bags of the product at wholesale prices, enabling the company to cut its losses. In a normal year, GNS sells over 6,000 tons of nuts to both American and United airlines.

Flyertalk | Related With Few Passengers, Three Airlines Pivot To Selling Inflight Meals To The Public – View From The Wing



[PHOTOS] Cairns Airport Completes $39M Terminal Upgrade

The T2 Domestic Terminal at Cairns Airport in Australia’s rugged Tropical North Queensland region has a new look thanks to a 24-stage redevelopment project. “We’ve worked hard to represent the depth of the region from its sense of place to its food and culture,” said Cairns Airport CEO Norris Carter. The new retail offerings in the terminal include six shops from Lagardère Travel Retail and seven new food and beverage outlets managed by HMSHost and Australian hospitality company Red Rock. The project also includes expanded seating areas and a new Quiet Room for travelers with hidden disabilities. Sustainable touches include carpeting made from recycled fishing nets and composting built into the terminal’s upgraded waste management system.

Moodie Davitt Report | Related Cairns Airport Completes T2 Terminal Upgrade – Cairns Airport



EVA Air’s Flight to Nowhere Features Food From Michelin-Star Chef

EVA Air is selling tickets for a flight this Saturday, which is Father’s Day in Taiwan, that will touch down at Taipei Taoyuan Airport nearly three hours after taking off from that same facility. The aircraft, an Airbus A330-300 with a Hello Kitty livery, will cruise over Taiwan’s eastern coastline at no higher than 25,000 feet. Passengers will be served a selection of seafood chirashi-sushi rice designed by Michelin three-star chef Motoke Nakamura, as well as beef sambal noodles. Participants will also receive amenity gifts and freebies; Hello Kitty duty-free merchandise will be sold at a discount. Economy-class tickets cost $180 and business-class seats will be sold for $215.

One Mile At A Time | Related Taiwan's first 'pretend to go abroad' tour takes off with fake flight – CNN





FlightPath3D, Lufthansa Technik, Panasonic Avionics and others are vying to push the boundaries of moving maps and Jorge De la Paz makes sure these new geotainment and monetization layers make a pop.

This week, we’re featuring @jorgedelapaz's stunning creations for #APEXExperienceMag.

> Tweet of the Day

#LeadershipSuccession announcement 👇 @Albakri_IATA IATA’s RVP Africa & the Middle East has been appointed SVP for Customer, Financial & Digital Services (CFDS) effective March 2021 when Aleks Popovich, who currently holds the position will retire.



Association News

First Four Exhibitors Confirmed for FTE APEX Virtual Expo

West Entertainment, Innovative Travel Solutions by YVR, Access IS and Kontron have already confirmed their presence at FTE APEX Virtual Expo. The virtual exhibition hall will be an invaluable resource of inspiration for how to thrive during and after the COVID-19 pandemic. Register now for the air transport industry’s first major digital trade show, taking place in four months, from December 8 to 9.


Does Your Product Belong in the APEX Media COVID-19 Solutions Handbook?

APEX Media is putting together a compendium of 100 COVID-19 solutions, to appear online and in the next issue of APEX Experience magazine. Does your company have an innovative solution that can help airlines and airports be more hygienic, inspire confidence in travelers or otherwise navigate the increasingly complex post-pandemic landscape? E-mail with "COVID-19 Solution" in the subject line, and include a product description and image for the opportunity to be included in this industry resource.


> Quote of the Day

"At the end of 2019, our business was in a restructuring phase, which had become more challenging by March 2020 with the outbreak of COVID-19."

Prashant Gaonkar, Eros International Media
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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