No Images? Open in Browser

August 11, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Air Canada Reveals Details of New Aeroplan Loyalty Program

Air Canada announced today that it will launch a more flexible version of its loyalty program on November 8. The airline bought Aeroplan back from Aimia at the start of this year. The more than five million current members will be able to keep their membership numbers, but many other aspects of the program will change. “Since we announced our commitment to improve Aeroplan, we’ve been listening to feedback from more than 36,000 consumers; we’ve benchmarked against loyalty and frequent flyer programs from around the globe, and we’ve completely rebuilt our digital infrastructure,” said Mark Nasr, vice-president, Loyalty and E-commerce at Air Canada.

APEX Media | Related Air Canada Completes Acquisition of Aeroplan Loyalty Business – Air Canada



DAG Wireless Set to Bring 5G Broadband to the Sky

Israel-based DAG Wireless is launching a product aimed at improving in-flight connectivity. The VelocityXG System supports 4G and 5G connectivity and has received FCC and DO-160 certifications. “Video chats, connected passenger sensors including devices, monitoring of assets en route – everything is on the table,” said VP of Programs Lili Pelhovich. The company is targeting the business and private air travel market as it waits for the commercial segment to throttle up. DAG Wireless will be partnering with unnamed commercial airlines by the end of the year.

Geektime | Related Post-Covid, DAG Wireless plans 4G and 5G infrastructure for air travel – C Tech



LSG Group Cuts Costs After Sales Downturn

COVID-19 is taking a “drastic” toll on LSG Group’s catering division, and the company is looking to cut costs by at least 30% this year. Chief executive officer Erdmann Rauer said the goal is to optimize the size of the organization and product range to adapt to changing market conditions. LSG Group experienced a 50% year-on-year decline in sales during the first half of the year. Data from ACI Europe shows that passenger traffic in European airports fell by 64.2% during this time.

TR Business | Related ACI Europe traffic data shows Covid-19 impact – Passenger Terminal Today



Rolls-Royce Notes Minor Cracks in Some Airbus A350 Engines

Rolls-Royce issued a statement saying that routine inspections uncovered cracks in one or two blades in a small number of Trent XWB engines that have been in service four to five years, affecting around 100 out of 800 total engines in service. No flight abnormalities have been reported on the Airbus A350 jets which it powers, and carriers should not experience service interruptions. “It is reassuring to see that our proactive inspection regime has enabled us to identify and swiftly address this issue and minimise any potential impact on our customers,” said Chris Cholerton, president, Civil Aerospace, Rolls-Royce.

Rolls-Royce | Related Rolls-Royce Announces Further Issues with Trent 1000s – Airways Mag



Airport Dimensions’ New Platform Helps Airports Grow Revenue

Collinson’s airport lounge services brand Airport Dimensions has launched an e-commerce and loyalty platform called Connecta. The platform enables travelers to shop, order food, book a lounge space, pay for parking and more through their smartphone. Tie-ins with other Collinson brands, including Priority Pass, Grab and Inflyter, are seamless. Built-in status benefits and reward points incentivize consumer spend. Airports can fine-tune their offerings based on the insights collected from Connecta’s customer data. Airport Dimensions CEO Mignon Buckingham said that non-aeronautical revenue per traveler at airports had been falling even before the coronavirus crisis. “Connecta will go a long way towards helping airports link the physical and digital traveller experience and rebuild revenue,” he said.

Airport Dimensions | Related Heathrow ready to become first UK airport to offer medical COVID-19 testing – Collinson Group



Qantas Revives Antarctic Sightseeing Flights

Between November and February, travelers can take off in a Qantas Boeing 787 Dreamliner chartered by Antarctica Flights and glimpse an aerial view of the mountainous peaks, ice sheets and glaciers of the South Pole. A total of seven flights will depart from five Australian cities, each roundtrip lasting 12-13 hours. Expert tour guides provide insights during the flight and onboard videos depict life on the ground. Business-class seats cost $4,650, and travelers in economy class, where some seats will be blocked, will pay $860.

Dmarge | Related Taking the Scenic Route: Japan Airlines Offers Views of Mt. Fuji From 35,000 Feet – APEX Media



Szczepanik Becomes Isotropic’s SVP of Engineering

Antenna development veteran John-Paul Szczepanik has been named senior-vice president of Engineering at Isotropic Systems. Szczepanik will manage the development and production of the company’s terminals featuring patented antennas that can link to multiple satellites in different orbits. “The next two years will be full of technical milestones,” Szczepanik said, citing the company’s objective to commercialize the technology. Isotropic is in development framework agreements with operators such as SES and Inmarsat. Previously, Szczepanik served as chief technology officer at Phasor for seven years.

Isotropic Systems | Related VIDEO: How Will Isotropic Systems’ Antenna Platform Affect IFC? – APEX Media





“I came here right out of university, where I majored in agriculture,” said Hyunho Kim. He has been tending bell peppers for more than 15 years.

This week, we’re featuring photos from “Stemming From South Korea,” an #APEXExperienceMag feature, published earlier this year, that looks at the innerworkings of Korean Air’s farm.

> Tweet of the Day

Working directly with Ed on creating a vision and execution plan for a more diverse, equitable & fair airline has been the pinnacle of my career thus far. More to come — I can promise you that we’re just getting started. ✊🏾✈️ #DeltaProud

Jamar Harrison @mar_mar


Association News

The Latest Issue of APEX Experience Asks, "Where to From Here?"

The June/July issue of APEX Experience, the first-ever digital-only issue, features data specialists, designers, academics, inventors, airlines and the APEX, IFSA and FTE communities addressing what the passenger experience will look like on the other side of the pandemic. This issue also recalls the disruptions the airline industry has weathered in recent history – SARS, 9/11, economic recession, Y2K – and turns to China to see what its recent resurgence in domestic flights may mean for the rest of us.


COVID-19 Survey: What Will Encourage You to Travel?

How do you feel about traveling during the pandemic? Which measures taken by airlines and airports will encourage you to travel? OAG, a flight database and statistics provider and APEX Awards partner, would like to know what airlines and airports can do to convince you it is safe to fly. Take this five-minute Traveler Sentiment Survey to share your views.


> Quote of the Day

“It was an extraordinary quarter for all the wrong reasons. If you sell internet on airplanes and no one’s on the plane it is tough to make a living.”

Oakleigh Thorne, Gogo
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2020. All rights reserved.