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August 18, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


JetBlue Partners With MarcusPay for Vacation Financing

JetBlue is the launch customer for a new point-of-sale installment loan option created by Goldman Sachs called MarcusPay. It allows travelers to pay for their flights or JetBlue Vacation packages over time at a fixed interest rate, with no extra fees or deposit required. The loans are available for trips that cost between $750 to $10,000, with the first payment only due at least one month after booking. Elisabeth Kozack, head of Consumer Lending Partnerships at Marcus by Goldman Sachs, called JetBlue a terrific partner that delivers “a differentiated customer experience for travelers” via its transparency.

Business Wire | Related JetBlue achieves carbon neutrality for domestic flights – Travel Weekly



Canada Announces Action Plan for Safe Air Travel

As borders begin to open up, the Government of Canada reaffirmed its commitment to minimizing the risk of COVID-19 transmission during air travel. It released a document on Friday that outlines a multilayered system of safety measures that airlines and airports will need to comply with. They include travel restrictions; mandatory use of face masks for passengers and crew; mandatory health checks by air carriers; temperature screening at the busiest Canadian airports and at points of origin for all incoming flights to Canada; restricted services and passenger movement during flights; and enhanced cleaning and sanitation protocols and practices. The initiative was welcomed by Air Canada and WestJet.

Newswire | Related Air Canada welcomes government plan to relaunch aviation sector – Breaking Travel News



Singapore Government Offers Aid to Local Aerospace and Tourism Sectors

The Singapore government is lending a hand to its aerospace, aviation and tourism industries, which were hit the hardest during the COVID-19 pandemic. Deputy Prime Minister Heng Swee Keat said that the Changi Air Hub and its adjacent industries contribute to over 5% of Singapore's GDP and employ more than 190,000 people. Relief for airlines, ground handlers, cargo agents and airport tenants will also be offered. To incentivize local tourism, the government will finance the distribution of $235 million worth of vouchers and tourism credits to residents next month. “I hope Singaporeans will take the opportunity to explore our local culture and heritage, nature, art and architecture,” Mr Heng said.

Channel News Asia | Related Singapore Airlines Posts Record Quarterly Loss on Virus – BNN Bloomberg



Stuttgart Airport Testing AI-Powered 3-D Sensors to Manage Social Distance

Stuttgart Airport is looking into using its existing 3-D sensors to manage social distancing on-site. The airport has been using Xovis’ AI-backed sensors, which can detect an individual’s location with an accuracy of about 8 inches, for the past few years to manage passenger flow across its terminals. The hope is that Xovis’ new Physical Distancing solution will give Stuttgart Airport a better understanding of the extent to which the social distancing measures it has introduced throughout the terminal, including floor markers and plexiglass panels at check-in counters, are effective at enabling passengers to maintain a distance of five feet.

Future Travel Experience | Related Research From Xovis Suggests Two Ways for Airports to Effectively Enforce Physical Distancing – PR Newswire



Delta and CVS Health Offer 15-Minute COVID-19 Test for Flight Crews

A CVS Health Clinician will be onsite at Delta Air Lines’ hub crew lounges administering COVID-19 nasal swab tests to flight crews. Results are available in less than 15 minutes. Delta is seeking a baseline understanding of the infection rate inside the organization. Meanwhile, IATA has issued a checklist for airlines to use in tandem with ICAO’s Take-off guidance on safe operations during COVID-19. “IATA’s self-assessment checklist is a practical implementation guide to help airlines comply” with ICAO Council Aviation Recovery Task Force recommendations, said IATA’s Director General and CEO, Alexandre de Juniac.

Delta Air Lines | Related IATA issues airline health checklist – Arabian Aerospace



Pakistan Probes for Answers After ISB Ceiling Collapse

Heavy rain over Islamabad International Airport on Friday led to water gushing into the departure area, which caused ceiling panels to fall. The airport was built in 2018 by China State Construction Engineering Corporation. Roof drainage is achieved via a siphonic system that can normally withstand six inches of rain per hour. Pakistan’s Civil Aviation Authority said that one of the pumps in the system malfunctioned, causing the overflow. It is considering adding more pipes or changing the drainage system altogether.

Global Construction Review | Related [VIDEO] Ceiling of newly-built Islamabad airport collapses due to rain – India Today



New Explosive Detection Systems Coming to Changi

Singapore Changi Airport will install 20 Smiths Detection HI-SCAN 10080 XCT automatic explosives detection systems over the next four years. The units are destined for Terminal 2. They use dual-energy X-ray scanners and CT technology to generate high-resolution 3D images for increased performance, and can process 1,800 pieces of luggage per hour. Smiths Detection Asia MD John Tan said that the technology is appropriate for an airport that, before COVID-19, was one of the busiest in the world.

Airport Technology | Related Sydney Airport Tests CT Scanners to Speed Up Security Screening – APEX Media





“In the digital age, an expert who understands both AI and has digital skills and business knowledge is very important,” says Shawn Xuewu Wang, head of Data Labs at China Eastern Airlines.

This week, we’re featuring Q&A profiles from past issues of #APEXExperienceMag.

> Tweet of the Day

🎶✈️It’s the runway to the danger zone! We can’t wait to participate in #JetStreamFest tomorrow, joining 12 other airports for a live, virtual concert on #NationalAviationDay! Tune in at 6 p.m. for performances from artists including @kennyloggins and Pittsburgh’s own Ayana Sade.

Pittsburgh International Airport @PITairport


Association News

Does Your Product Belong in the APEX Media COVID-19 Solutions Handbook?

APEX Media is putting together a compendium of 100 COVID-19 solutions, to appear online and in the next issue of APEX Experience magazine. Does your company have an innovative solution that can help airlines and airports be more hygienic, inspire confidence in travelers or otherwise navigate the increasingly complex post-pandemic landscape? E-mail with "COVID-19 Solution" in the subject line, and include a product description and image for the opportunity to be included in this industry resource.


> Quote of the Day

"The Disney Airline Sale Team was excited when we were given the opportunity by ESPN to make available this excellent sports documentary to a sports-deprived in-flight market."

Melinda Meyer-Gilmore, Disney Studios Non-Theatrical
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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