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January 12, 2023



Today's Top Stories


APEX Demands US Government Passenger Compensation For Air Traffic Failures

The Airline Passenger Experience Association (APEX) demanded US government passenger compensation following the grounding of all US flights for nearly 3 hours yesterday, due to a FAA outage traced to a database failure. The technical failure caused 10,000 flight delays, over 1300 flight cancelations that affected millions of passengers, and over $200 million of economic damage estimated by APEX. APEX pointed to the FAA system failure as further underlining the need for air traffic control modernization.

APEX | Related US Plans To Increase Penalties For Airlines Flouting Consumer Rights - Airport Technology



Australian Startup Bonza Gets AOC And Plans 737 MAX Flights And Ticket Sales

New Australian low-cost carrier Bonza has finally been granted its Air Operator’s Certificate (AOC), paving the way for launching its fleet of Boeing 737 MAX 8s on routes across the country. The airline said tickets for flights from its Queensland base at Sunshine Coast Airport base will soon go on sale, and will be followed by services from Melbourne. The startup says that in its initial route map of 17 destinations and 27 routes, 93% are not currently served by any other airline and 96% currently have no low-cost carrier.

Simple Flying | Related New Airline Bonza Still Awaiting CASA Approval To Fly - ABC News



Finavia Aims To Achieve Net Zero At All Airports By 2025

Finnish airport operator Finavia has pledged to reduce the carbon emissions of all its airports to net zero by the end of 2025. Finavia aims to reach net zero as early as next year at its four airports in Lapland with Helsinki to follow in 2024. All electricity used by the operator is already 100% wind and solar energy, while airport maintenance vehicles are filled up with renewable diesel made from waste and leftovers. To neutralize the remaining carbon emissions, Finavia is participating in projects that capture carbon dioxide from the atmosphere.

Passenger Terminal Today | Related Birmingham Airport 37% Of Its Way To Net Zero Carbon - ADVANCE



Emirates Selects Inmarsat GX For A350 Inflight Wi-Fi

The newest Emirates A350 aircraft will fly with Inmarsat’s GX Aviation inflight internet solution on board. The incoming fleet will offer the high-speed Wi-Fi solution across all 50 aircraft, with deliveries expected to begin in 2024. Emirates’ selection of GX for the fleet opens up new connectivity opportunities, particularly in the polar regions. Inmarsat’s Ka-band constellation includes five active payloads today, including the GX-5 satellite with significant capacity over the Middle East and key air traffic corridors to Europe and eastern Asia. Emirates has selected Safran as the terminal provider, including ThinKom’s Ka2517 antenna solution for its A350s.

PAXEX.AERO | Related Delta Will Offer Free Wifi To All Passengers With Just One Tiny Catch - Travel Off Path



Geven Reveals Striking SuperEco Aboard Malaysian Startup MYAirline

MYAirline, the Malaysian low-cost carrier has tapped seatmaker Geven to furnish a full-fleet set of its SuperEco seats for the airline. The latest-generation pre-reclined slimline, unveiled in mid-2021, with 180 seats per aircraft, is already flying aboard the all-Airbus A320 fleet. The MYAirline product looks impressively different from the Geven-standard SuperEco seat. MYAirline says that its standard seat pitch is 29” — relatively generous for a low-cost carrier, particularly in the region. Based in Kuala Lumpur, MYAirline launched with three routes to Langkawi, Kuching and Kota Kinabalu, with subsequent routes to Tawau and Miri also announced.

Runway Girl Network | Related Iberia Unveils The New Cabin Interior For Its A350 - Aviacionline



British Airways Upgrades 787 Business Class To Club Suites

British Airways (BA) will soon begin upgrading its Boeing 787 fleet to the latest Club Suites business class, with the first of the redone Dreamliners taking wing at the end of October. BA’s original Boeing 787-8s are first in line. These will take some time to undergo the transformation, so the longer-range Boeing 787-9s will have to wait their turn. The refurbished 787-8 business class will sport 31 Club Suites with 37 premium economy World Traveller Plus seats. However, as before, the 787-8s won’t have a first class cabin.

Executive Traveller | Related United Airlines Is Finally Refreshing The Inside Of Its Planes - View From The Wing



Emirates Sees Increased Demand For Vegan Meals

Emirates has revealed a 154 percent increase in vegan meals served onboard between 2021 and 2022. The airline, which is marking the “Veganuary”, the international month-long initiative promoting the vegan diet, saw over 280,000 plant-based meals consumed in the past year. This included over 195,000 vegan desserts served in 2022 across all classes of travel. Emirates developed a new First and Business Class vegan menu in 2022 following a year of development in Emirates Flight Catering. Routes showing recent increasing interest in vegan meals include Beirut, Cairo, and Taiwan.

PAX International | Related 5 Great Airlines For Plant-Based Inflight Meals 2023 - Simple Flying




Today’s picture comes from @lovebus350_rjtt, showing a Cathay Pacific Airbus A330 at Fukuoka Airport.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

✈️ ☑️ Not the #PaxEx flight I was originally booked on ☑️ Scored a seat on the flight I wanted to be on at booking ☑️ Scored one of my favorite Polaris seats (window close, aisle far near Door 2L) ☑️ Will get home slightly earlier than originally scheduled

WTC @FormerlyWTC


> Quote of the Day

“Finavia’s operations at all its airports have been carbon neutral since 2019. We have taken practical measures and we have been able to reduce carbon emissions by 64% compared to 10 years ago. Next, we aim for our airports to have net-zero emissions. Our objective is to reduce our carbon emissions by 98% over the next three years. At net zero level, there will still remain a couple of percent points worth of emissions.”

Mikko Viinikainen, Vice President, Sustainability and Environment, Finavia
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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