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January 29, 2024



Today's Top Stories


Malaysia Airlines Readies For A330 Neos, Will Upgrade A350s

Malaysia Aviation Group (MAG) is set to welcome 12 new aircraft in 2024, including its first Airbus A330-900 (A330 neo) arriving in the third quarter. Four A330 neos and eight Boeing 737 Max 8 planes will join the fleet this year. MAG had signed deals in August 2022 for 20 A330 neos, to be delivered through 2028, with ten purchased from Airbus and leased back from Avolon, and ten directly leased from Avolon. The A330 neos will feature 28 business class suites in a 1-2-1 arrangement with privacy doors, and an economy class with 269 seats.

Business Traveller | Related Deliveries Incoming: Malaysia Airlines To Welcome 4 Airbus A330neos This Year - Simple Flying



Swiss Study Finds Blended-Wing Aircraft Less Noisy

Researchers at the Swiss laboratory Empa have found that new blended-wing body (BWB) aircraft could greatly reduce noise pollution at airports. These aircraft, designed with a fuselage that merges into the wings, create less air resistance and consume less fuel. Empa's simulations revealed that BWB aircraft, combined with noise-reducing technologies like low-emission engines, were rated 4.3 units quieter than conventional jets. The primary noise reduction comes from the aircraft's shape, which effectively shields engine noise downwards.

Airport Technology | Related Bombardier reveals partners on EcoJet blended wing aircraft R&D program - Aerospace Testing International



Delta To Deliver Keynote Opener At APEXTECH #LAX On February 28

The upcoming APEXTECH conference in Los Angeles, scheduled for February 28, will commence with a keynote speech by Ekrem Dimbiloglu, Delta Air Lines' Managing Director of Customer Experience. Dimbiloglu is set to discuss the evolving landscape of airline passenger experiences. The conference, known for its focus on airline industry advancements, promises a jam-packed schedule full of panel discussions and interactive workshops, aimed at exploring the latest trends and innovations in passenger experience. Delta Air Lines' role in enhancing customer service will be a highlight of the event.

LinkedIn | Related Meet the person working hard to pick the movie you'll watch on your next flight - NPR



Eutelsat Flags OneWeb Ground Network Delay As It Cuts Guidance

Eutelsat Group has lowered its fiscal year 2023-2024 earnings forecast and suspended its fiscal 2025 guidance due to delays in the ground network rollout for OneWeb's Low Earth Orbit (LEO) satellite constellation and other factors. Despite having all satellites in place and a $1.1 billion backlog, OneWeb's progress lags behind its original schedule. The ground network delays affect revenues, especially in mobility and specific geographies awaiting market access. OneWeb, a partner to Intelsat, Panasonic Avionics, Gogo, and Satcom Direct for inflight connectivity, planned to launch its commercial aero service in 2023 but delayed it to early 2024.

Runway Girl Network | Related One-on-one with ST Engineering iDirect as multi-orbit IFC accelerates - Runway Girl Network



Chase Sapphire Lounge New York JFK With Etihad Airways Now Open

In 2015, Etihad Airways opened a lounge at New York JFK Airport, reflecting its ambition to become a premium airline. However, following a restructuring, the lounge was closed for several years. Recently, it has reopened with a new concept and partnership. Now named the Chase Sapphire Lounge by the Club with Etihad Airways, it's located in Terminal 4 above gate A2. Open daily from 5 AM to 11 PM, the 7,600 square foot lounge offers typical Chase Sapphire Lounge amenities, including made-to-order and ready-to-eat food, signature cocktails, and coffee from Joe Coffee.

One Mile at a Time | Related Chase's interesting new JFK lounge is now open - The Points Guy



UK Government Seeks Toxic Gas Detection Systems For Enclosed Public Places

The UK's Defence and Security Accelerator (DASA) has initiated the “Rapid Detection of Toxic Gases” Themed Competition, backed by £1.6 million funding from the Home Office. The focus is on early warning systems for air quality monitoring to promptly identify unsafe toxic gas levels, estimate concentrations, and minimize false alarms. The ideal solutions should be capable of integrating into future smart facility management systems and cover a broad range of chemical hazards, with a preference for detecting colorless or odorless gases that pose immediate threats without obvious sensory cues.

Passenger Terminal Today | Related UK airports' scanner delays mean 100ml liquid limit will remain - The Guardian



LLA Earns ACI Recognition For Customer Experience Excellence

London Luton Airport (LLA) has earned Level 2 accreditation from the Airports Council International (ACI) for its commitment to enhancing customer experience. This recognition follows an extensive review of LLA's passenger services, including staff training and collaborations. The airport's focus on a straightforward and friendly passenger journey contributed to achieving its highest customer service scores in 2023, with 80% of passengers rating their experience positively. ACI lauds LLA's well-defined customer experience strategy and professional service management, which led to outstanding outcomes.

Travel and Tour World | Related ACI International awards London Luton Airport a customer experience accreditation - Passenger Terminal Today




Today’s picture comes from @maxaviaat, showing an Air Caraïbes Airbus A350-1041 aircraft.

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> Tweet of the Day

@LPL_Airport has implemented Airport Hive to replace its legacy AODB. Airport Hive, developed by @AzinqConsulting , is a modern cloud-based modular suite of airport operational products. Click here to read more ➡️ https://ow.ly/Llfo50QvtzL #airportnews #aviationindustry #paxex

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Association News

Shop the Online APEX Merchandise Store

It’s almost Valentine’s Day. Share the love by surprising your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start spreading the love – Start Shopping today!


APEX TECH | 28-29 February 2024 | Los Angeles, CA, USA

Come embark on a journey to explore the latest advancements and innovations in the world of Inflight Connectivity, Media Content and Supply Chain, Data Capture and Intelligence, and Ancillary and Passenger Experience Use. Join us at 2024 APEX TECH, 28-29 February, in Los Angeles, CA, and learn from and network with airlines and service providers. Registration is now open!


> Quote of the Day

“We are excited to induct the first of 20 Airbus A330neo’s in Q3 of this year, which will gradually replace our A330ceo fleet and operate to our network across Asia, Oceania, and the Middle East.”

MAG Managing. Director, Datuk Captain Izham Ismail
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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