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February 5, 2024



Today's Top Stories


Southwest Unveils Design Plans For New Cabins, Seats And Staff Uniforms

Southwest will introduce a cabin redesign, new seats, and updated uniforms for its 53,000 employees starting 2025. The redesign, crafted by Tangerine, features deep blue tones with sky blue accents and motifs reflecting the airline's heart emblem. RECARO will manufacture the seats, enhancing comfort and including a personal device holder. The new uniforms, developed in collaboration with Design Collective by Cintas, Bonnie Markel, and Southwest employees, will be worn by staff across various airport operations.

AeroTime | Related Southwest to redesign interiors and uniform in new look - Airport Technology



Boeing Could See More 737 Delays After Mis-Drilled Holes Discovery

Boeing faces additional challenges with its 737 aircraft deliveries due to the need for rework on 50 undelivered planes. This comes after the discovery of mis-drilled holes by supplier Spirit AeroSystems, marking another setback for the 737 family. The issue was identified by a Spirit employee and could lead to delivery delays. This follows the grounding of over 171 MAX 9 aircraft after an incident involving a Spirit-manufactured door plug. Boeing, emphasizing that there's no immediate safety impact, is under increased scrutiny.

Airport Technology | Related Boeing flags possible 737 delivery delays as further production faults found - AeroTime



Emirates Unveils Newly Renovated Lounge At Brisbane Airport

Emirates has reopened its redesigned lounge at Brisbane Airport, offering an enhanced experience for First and Business Class passengers and eligible Emirates Skywards members. The 1108-square-meter lounge, accommodating up to 183 guests, showcases a modern design with Middle Eastern elements, providing a variety of seating options for comfort. Featuring direct boarding, a dining area, shower facilities, Wi-Fi, and a prayer room, the lounge serves a range of international cuisines. This upgrade is part of Emirates' ongoing investment in customer service, with the Brisbane lounge being one of 30 globally.

Breaking Travel News | Related Emirates will reopen its Brisbane lounge tomorrow - Executive Traveller



Gogo Can Continue 5G Sales As Federal Circuit Rejects SmartSky Motion

SmartSky Networks' request for a preliminary injunction to halt Gogo Business Aviation's use and sale of its Gogo 5G inflight connectivity system was denied by the US Court of Appeals, affirming an earlier decision by the Delaware District Court. The legal battle revolves around SmartSky's allegations that Gogo infringed on its patents by using unlicensed spectrum for its 5G product, a strategy SmartSky claims Gogo adopted after initially exploring licensed spectrum. Despite the setback, SmartSky looks forward to a trial set for April 2025, confident in its patent infringement claims against Gogo. 

Runway Girl Network | Related Gogo eyes 3Q 2024 for 5G shipments as chip problem bites - Runway Girl Network



Spain's Amadeus Buys Face-Recognition Specialist Vision-Box

Amadeus IT is set to acquire Vision-Box for €320 million, aiming to complete the deal by July. This acquisition enables Amadeus to offer "end-to-end seamless" identity services, enhancing the travel experience from booking to border control and boarding. Vision-Box's biometrics technology will integrate with various airports, border agencies, and airlines, creating a unified digital ecosystem. The merger promises to improve traveler satisfaction, streamline boarding processes, and boost airline efficiency.

Biometric Update | Related Amadeus to buy Vision-Box for €320m - Airport Technology



JFK Terminal 4 Expands Arts Program With Photography And Zoo Animal Holograms

JFK Airport's Terminal 4 has broadened its Arts & Culture Program through a collaboration with the Wildlife Conservation Society, introducing a novel hologram exhibit of Bronx Zoo animals. This immersive experience, showcasing a variety of animals alongside informative content on wildlife conservation, is designed to blend the natural world with the bustling terminal environment. Additionally, the program features photography, murals, and exhibits representing New York City's diverse arts, culture, and aviation interests. 

Passenger Terminal Today | Related JFK's Terminal 4 to Offer Immersive Art Experiences That Embody New York City - JFKT4



ACI EUROPE’s Guidance On Passengers With Non-Visible Disabilities

ACI EUROPE has introduced the world's first guidance for airports on assisting passengers with non-visible disabilities, recognizing that 1 in 4 adults in the EU lives with some form of disability, 80% of which are non-visible. This initiative aims to enhance accessibility and inclusivity, meeting the evolving expectations of passengers with the utmost consideration, including heightened awareness of non-visible conditions. This guidance, developed by ACI EUROPE's Facilitation & Customer Services Committee, builds on European airports' commitment to supporting vulnerable passengers and visitors, enriching the knowledge base on passenger experience.

International Airport Review | Related ACI Europe releases airport guidance for passengers with non-visible disabilities - Passenger Terminal Today




Today's picture comes from @ftejerez, showing a Ryanair Boeing 737 with a Piper PA-28-161 Warrior II in the foreground at Seville San Pablo Airport.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Southwest turns to Tangerine and Recaro for cabin refresh on new jets https://runwaygirlnetwork.com/2024/02/southwest-turns-to-tangerine-and-recaro-for-cabin-refresh-on-new-jets/ #paxex #avgeek

Runway Girl Network @RunwayGirl


Association News

Shop the Online APEX Merchandise Store

It’s almost Valentine’s Day. Share the love by surprising your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start spreading the love – Start Shopping today!


APEX TECH | 28-29 February 2024 | Los Angeles, CA, USA

Come embark on a journey to explore the latest advancements and innovations in the world of Inflight Connectivity, Media Content and Supply Chain, Data Capture and Intelligence, and Ancillary and Passenger Experience Use. Join us at 2024 APEX TECH, 28-29 February, in Los Angeles, CA, and learn from and network with airlines and service providers. Registration is now open!


Delta Air Lines’ Ekrem Dimbiloglu to join us at APEX TECH

We’re delighted Ekrem Dimbiloglu will be joining us at APEX TECH. He is Delta Air Lines’ Managing Director of Customer Experience. Find out more about Ekrem’s work on Delta SYNC in this insightful interview he did with NPR.


> Quote of the Day

“Southwest flies above our competition with industry-leading flexibility and our legendary Hospitality. Our redesigned cabin interior significantly enhances our inflight customer experience and will complement the amazing service that our Crews provide.”

Tony Roach, Senior Vice President and CCO at Southwest Airlines
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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