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February 12, 2024



Today's Top Stories


Airbus Warns Of Aircraft Delivery Delays, According To Reports

Airbus has informed airline customers of delivery delays spanning several months for some new aircraft, attributed to persistent supply chain challenges. Despite surpassing its delivery goal in 2023 with 735 aircraft, the aerospace giant anticipates delays for orders set for late 2024 and 2025. This development, initially reported by Reuters, reflects a broader industry dilemma, with both Airbus and its main competitor Boeing grappling with supply chain disruptions that hinder their capacity to meet the rising demand. Boeing, too, faces setbacks, including significant delays for 737 MAX 10 aircraft and the recent issues with mis-drilled holes, affecting 50 new deliveries.

Airport Technology | Related Reports Suggest Airbus Is Forecasting Delivery Delays In Late 2024 – Simple Flying 



KLM Reduces Food Waste With The Help Of Artificial Intelligence

KLM has significantly reduced onboard food waste by up to 63% through artificial intelligence (AI), equating to an annual saving of over 100,000 kg of meals. By accurately predicting actual passenger numbers from bookings, KLM can tailor meal quantities to reduce waste. The AI model, TRAYS, developed under the Kickstart AI initiative with major Dutch companies, forecasts passenger counts up to 20 minutes before departure, enhancing KLM's catering efficiency and sustainability. CEO Marjan Rintel highlights the role of AI in improving operations and combating food waste, marking a substantial step towards sustainability in aviation.

Aeroflap | Related KLM uses AI to reduce inflight food waste – Business Traveller 



Turkish Airlines Launches Customer Translation Devices At Airports In Turkey & UK

Turkish Airlines is enhancing communication between passengers and staff by deploying SmartMic language translation devices, supporting 52 languages and 72 accents. A hundred devices have been introduced at Istanbul and other Turkish airports, with plans to expand to the UK and globally in 2024. The SmartMic features dual seven-inch screens for real-time translations, aiming to make travel more accessible and improve passenger experiences by facilitating conversations in native languages. CEO Bilal Eksi emphasizes the airline's commitment to connecting the world and ensuring seamless travel for all nationalities.

Business Traveller | Related Turkish Airlines language service 'SmartMic' changes communication experience – Times Aerospace 



Southwest Highlights Benefit Of Dual-Source Approach For Seats

Southwest Airlines is adopting a dual-source strategy for its aircraft seats, collaborating with both Recaro and Collins Aerospace. The airline recently chose Recaro's BL3710 seat for its new Boeing 737 MAX jets, expected from early 2025, emphasizing customer comfort through extensive testing. Despite the new partnership with Recaro, Southwest maintains Collins Aerospace as a significant partner for current and future projects, highlighting the benefits of having a second supplier to mitigate supply chain risks. The new seats will feature multi-adjustable headrests and device holders, with USB ports provided by Astronics Corporation. This strategy reflects Southwest's commitment to sustainability, customer satisfaction, and operational resilience amidst industry-wide supply chain challenges.

Runway Girl Network | Related Southwest turns to Tangerine and Recaro for cabin refresh on new jets – Runway Girl Network 



Brisbane Airport Gives Security Surrendered Items To Charity

Brisbane Airport is addressing the rising cost of living and waste by donating 14.5 tonnes of food and personal care items, surrendered at security, to those in need, including the homeless and those fleeing domestic violence. These items, equivalent to filling 88 supermarket trollies, were collected due to restrictions on carry-on contents for international flights. Partnering with local charities like GIVIT, the airport ensures these goods, including essentials and Australian favorites like Vegemite, benefit the community instead of going to landfill. Additionally, surrendered high-value items like perfumes and spirits have raised funds for Mates4Mates, supporting Defence Force members and their families.

Simple Flying | Related Surrendered airport items put to good use – Airports International 



Exotec To Move In To Munich Airport's LabCampus

Exotec, a leading robotics company, is set to join Munich Airport's innovation hub, LabCampus, by the end of 2024. Known for creating scalable robotic systems for logistics, Exotec's relocation to a 2,600 sqm space at the airport marks a significant move. This facility will house a showroom and office units, making Exotec the fourth company to establish itself on the campus. Munich Airport and Exotec both highlight the synergy and innovation opportunities this move will foster, underlining the airport's evolving role beyond travel and transport to a center for technological advancement and collaboration.

Regional Gateway | Related Munich Airport welcomes robotics company Exotec to innovation hub – Passenger Terminal Today 



TSA Plans Competition For Network & Telecommunications Equipment

The US Transportation Security Administration (TSA) is set to initiate a competition for network and telecommunications services to enhance its current and future operations. This move comes as the current contract with Akira Technologies Inc, which provides a portion of the required hardware, is due to expire in 2025. TSA's network, critical to its mission, incorporates over 5,000 Cisco devices across more than 600 locations, necessitating regular updates, maintenance, and support to ensure security and compliance. The upcoming competition aims to streamline procurement processes, ensuring TSA's continued access to vital network and telecommunications support.

Passenger Terminal Today | Related TSA screens first passengers at Denver International's new security checkpoint – Passenger Terminal Today




Today's picture comes from @mts.yssy.planespots, showing a Qantas Airbus A380-842 aircraft.

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> Tweet of the Day

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Association News

Shop the Online APEX Merchandise Store

It’s almost Valentine’s Day. Share the love by surprising your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start spreading the love – Start Shopping today!


APEX TECH | 28-29 February 2024 | Los Angeles, CA, USA

Come embark on a journey to explore the latest advancements and innovations in the world of Inflight Connectivity, Media Content and Supply Chain, Data Capture and Intelligence, and Ancillary and Passenger Experience Use. Join us at 2024 APEX TECH, 28-29 February, in Los Angeles, CA, and learn from and network with airlines and service providers. Registration is now open!


Delta Air Lines’ Ekrem Dimbiloglu to join us at APEX TECH

We’re delighted Ekrem Dimbiloglu will be joining us at APEX TECH. He is Delta Air Lines’ Managing Director of Customer Experience. Find out more about Ekrem’s work on Delta SYNC in this insightful interview he did with NPR.


> Quote of the Day

“We want to ensure our passengers have a smooth, seamless travel experience, whatever their nationality, and hope the SmartMic devices make their journey with Turkish Airlines even more enjoyable.”

Bilal Eksi, Turkish Airlines CEO
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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