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February 20, 2024



Today's Top Stories


APEX TECH Keynote Speaker Ekrem Dimbiloglu Discusses Delta Sync

Ahead of APEX TECH, Ekrem Dimbiloglu, Delta Air Lines' Managing Director of Customer Experience, Delta Studio & Wi-Fi, discusses the development of the carrier's transformative Delta Sync in-flight entertainment and connectivity platform. He explains that one of the goals of Delta Sync is to foster "affinity and love for the Delta brand." To achieve this, Dimbiloglu highlights the importance of working with a team that has an "agile mindset – experts who can pivot and adapt based on customer feedback." He notes, "It's [the] cycle of listening, launching and refining that is critical to success."

APEX | Related Register for APEX TECH 



Australia To Implement Compensation Scheme For Delayed, Canceled Flights

Australia might soon implement a 'Pay on Delay' compensation scheme for travelers facing flight delays or cancellations, similar to the EU261 and UK261 regulations. While details of the conditions and compensation amounts are yet to be disclosed, the scheme could align with European standards, providing payouts between $400 and $1000 based on the flight's distance and delay length. Allowances are likely to be made for factors outside of an airline's control. The bill also seeks to ensure that tickets guarantee a specific flight, destination, and time, aiming for improved reliability and customer satisfaction.

Executive Traveller | Related Flight delay compensation would stop Australian airlines from acting like a 'mafia of the skies', MP says – The Guardian



Global Air Passenger Numbers Forecast To Double By 2042

The Airports Council International (ACI) World's report projects global air passenger traffic to surpass pre-pandemic levels by the end of 2024, reaching 9.7 billion and doubling to 19.3 billion by 2042. Domestic and international traffic numbers are expected to hit 10.6 billion and 8.7 billion, respectively. By 2042, China is forecasted to lead in total passenger traffic, surpassing the US, with India retaining third place and Indonesia rising to fourth. The UK is predicted to drop to eighth place, with Japan and Turkey moving up.

Business Traveller | Related Global passenger traffic set to double over next 20 years – Airport World



Emirates Group Has The Largest Vertical Hydroponic Farm In The World

Emirates Flight Catering has fully acquired Emirates Bustanica, positioning it as a wholly UAE-owned entity aligned with the nation's goals to enhance food and water security through advanced agriculture. The world's largest vertical hydroponic farm, located near Al Maktoum International Airport, spans over 30,600 square meters, producing more than 1 million kilograms of leafy greens annually with 95% less water than traditional farming. The operation leverages cutting-edge technology, including AI and machine learning, supported by a team of agricultural and scientific experts.

Aeroflap | Related Emirates Flight Catering fully acquires Bustanica indoor vertical farm – AeroTime



New FAA Efficiency Rules Confirm End For Boeing 767F Production

The FAA's new fuel efficiency rules for subsonic jets and propeller-driven aircraft, effective April 16, 2024, could impact the Boeing 767F freighter's production. These standards, aligning with ICAO's efforts to mitigate aviation's climate impact, apply to aircraft certified after January 1, 2021, manufactured post-January 1, 2028, or modified after January 1, 2023. The move, part of a global initiative started by ICAO in 2009, aims to reduce emissions and was formally adopted by ICAO in March 2017.

Simple Flying | Related FAA Faces Tough Choice On Latest 737-7 Exemption Request – Aviation Week Network



Elior To Provide Food & Drink Services For Leeds Bradford Airport Lounges

Leeds Bradford Airport (LBA) in the UK has partnered with Elior for enhanced food and beverage services in its lounges, introducing a diverse seasonal menu and a dedicated chef team. Elior's involvement, responsible for daily operations, coincides with the creation of five new roles, reflecting a commitment to quality and local sourcing. The 1432 Runway Club will feature new table-ordering technology. Despite operational changes, LBA maintains commercial oversight, and existing lounge access arrangements, including bookings and memberships, remain unaffected.

Passenger Terminal Today | Related Elior celebrates launch of F&B operations at Leeds Bradford Airport lounges – Moodie Davitt Report



Delta Offers Special Solar Eclipse Flight

Delta Air Lines is launching a special flight to view the solar eclipse on April 8, providing a unique experience at 30,000 feet. This eclipse, with up to four minutes and 28 seconds of totality, will cross from Mexico's Pacific coast through the US to eastern Canada. Delta's Flight 1218, utilizing an A220-300 known for large windows, will fly from Austin to Detroit, optimizing eclipse viewing during the flight.

WSB-TV | Related Delta Air Lines Plans Special Total Eclipse Viewing Flight – Simple Flying




Today's picture comes from @photograviation, showing a Singapore Airlines Boeing 777 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Greetings from 5A in Premium Economy onboard @airvistara (UK)'s 1 year old #A320neo VT-TQJ. Flying overseas on a UK narrowbody for the 1st time (all my flights so far have been on the #B787-9) and it's nice to see pillows & water bottles pre placed on the seats. #AvGeek #PaxEx

VT-VLO @Vinamralongani


Association News

Shop the Online APEX Merchandise Store

It’s almost Valentine’s Day. Share the love by surprising your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start spreading the love – Start Shopping today!


APEX TECH | 28-29 February 2024 | Los Angeles, CA, USA

Come embark on a journey to explore the latest advancements and innovations in the world of Inflight Connectivity, Media Content and Supply Chain, Data Capture and Intelligence, and Ancillary and Passenger Experience Use. Join us at 2024 APEX TECH, 28-29 February, in Los Angeles, CA, and learn from and network with airlines and service providers. Registration is now open!


Delta Air Lines’ Ekrem Dimbiloglu to join us at APEX TECH

We’re delighted Ekrem Dimbiloglu will be joining us at APEX TECH. He is Delta Air Lines’ Managing Director of Customer Experience. Find out more about Ekrem’s work on Delta SYNC in this insightful interview he did with NPR.


> Quote of the Day

"The key is to build a team that embodies an agile mindset – experts who can pivot and adapt based on customer feedback. We've learned to listen to what customers want, launch with a product we're proud of, gather real-world insights on how customers are using it, and then iterate swiftly. It's this cycle of listening, launching and refining that is critical to success."

Ekrem Dimbiloglu, Delta Air Lines' MD of Customer Experience, Delta Studio & Wi-Fi
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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