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February 23, 2024



Today's Top Stories


Canadian airline Lynx Air is grounded, rising costs blamed

Canadian LCC Lynx Air will cease operations due to financial pressures, including inflation, fuel costs, and competitive tension in the Canadian market. The shutdown is scheduled for 12:01 am Mountain Time on Monday, February 26, with all future bookings cancelled. Passengers are advised to seek refunds through their credit card companies. The airline, originally named Enerjet and rebranded as Lynx Air in 2022, served destinations in Canada, the US, and Mexico with Boeing 737 Max aircraft. Despite efforts to offer low-cost travel, economic challenges have forced the airline to close. Canada's transport minister has expressed concern for affected travellers and workers, urging Lynx to assist in repatriating passengers and ensuring refunds.

The Independent | Related

Canada's Lynx Air files for bankruptcy protection, to cease operations on Feb 26 - Reuters



Qantas Reveals New Airbus A220 Cabins

Qantas has unveiled the cabin interiors of its new Airbus A220-300 aircraft, signalling a significant upgrade in comfort and efficiency for passengers. The A220s, part of QantasLink's fleet renewal, are set to open new domestic and international markets with 25% improved fuel efficiency, 50% noise reduction, and 40% lower nitrogen oxide emissions than the Boeing 717s they replace. Business class will feature spacious seats with several enhancements, while economy class benefits from wider seats, charging ports, and enhanced streaming content. The airline says this upgrade aligns with its commitment to comfort and efficiency, promising a brighter, more spacious cabin experience designed in collaboration with David Caon.

Simple Flying | Related Airbus A220 cabins revealed - Qantas



SIN, DFW, MIA, MUC and AUS discuss how they are exploring robotics and automation

In part 2 of Future Travel Experience’s extensive focus on robotics and automation – ahead of the FTE Aviation & Robotics Summit taking place in Pittsburgh on 14-16 May 2024 – Changi Airport Group, Dallas Fort Worth International Airport, Miami International Airport, Munich Airport and Austin-Bergstrom International Airport share their insights into the latest developments and trends in this realm, highlighting how robotics can enhance operational efficiencies, improve CX and deliver transformed travel.

Future Travel Experience | Related FTE - Aviation and Robotics Summit



Vietnam Billionaire’s Vietjet To Buy 20 A330-900, Valued At $5.9 Billion

Vietjet, led by Vietnamese billionaire Nguyen Thi Phuong Thao, is set to acquire 20 A330-900 wide-bodied jets from Airbus, marking its first venture into wide-bodied aircraft as part of an expansion into long-haul flights. The deal, revealed at the Singapore Airshow 2024, aims to modernize Vietjet's fleet, replacing leased A330-300s. Although the purchase price was not disclosed, estimates suggest a value of approximately $5.9 billion based on Airbus's 2018 price list. This move comes alongside Vietjet's selection of Pratt & Whitney to power 19 A321neo aircraft, adding to its commitment to acquire 87 A321neos and a $25 billion agreement with Boeing for 200 737 MAX planes over five years.

Forbes | Related Vietjet to order 20 A330neo widebodies - Airbus



Lufthansa Technik to provide radomes for Hanwha Phasor ESAs

Lufthansa Technik has entered into a multi-year agreement with Hanwha Phasor to develop and manufacture radomes for electronically steered antenna (ESA) solutions, aiming to enhance inflight connectivity. This collaboration focuses on supporting Hanwha Phasor's Phasor A7700 ESA, which is expected to service the OneWeb LEO constellation starting in 2025. Unlike other models with exposed panels, Hanwha Phasor's design will incorporate a separate radome, utilizing innovative composite materials and design methods for aviation certification. This initiative is part of efforts to improve the quality of onboard products by ensuring reliable inflight connectivity through advanced technology.

Paxex.aero | Related

Hanwha Phasor partners with Lufthansa Technik partner for radome engineering - Aircraft & Interiors International



Seamless Air Alliance to Foster Integration of 3GPP 5G Non-Terrestrial Networks (NTN) Into the Aviation Sector

The Seamless Air Alliance (SAA) is spearheading the integration of 3GPP 5G Non-Terrestrial Networks (NTN) into the aviation sector to enhance inflight connectivity (IFC) through seamless connectivity between terrestrial and satellite networks. This initiative aims to address the challenges posed by proprietary technologies in mobile satellite services, which have historically impeded integration with terrestrial networks. The SAA's specialized NTN Working Group has released a white paper detailing the aviation industry's unique requirements and the potential for 5G NTN to standardize IFC solutions. This move towards harmonization could significantly improve airlines' equipment interchangeability and technology upgrades. The Alliance encourages participation from the aviation, telecom, satellite, and connectivity sectors to contribute to developing these standards.

Business Wire | Related

Seamless Air Alliance fosters integration of 3GPP 5G non-terrestrial networks - Aircraft Interiors International



London’s Heathrow Airport Blames The Removal Of Tax-Free Shopping For Impacting Retail In 2023

London Heathrow Airport experienced a 29% increase in passengers in 2023, reaching 79.2 million, yet retail revenue only rose by 24%, slightly below pre-pandemic levels. The airport attributes this underwhelming commercial performance to the UK government's removal of VAT-free shopping, which has disadvantaged UK airports compared to European counterparts. Despite a profitable year with a £38 million profit, the first since 2019, and a total revenue surpassing pre-pandemic figures by 20%, per-passenger spending decreased slightly. Heathrow is advocating for the reinstatement of tax-free shopping to boost international tourism spending and level the playing field with European rivals amidst a crucial time with new leadership and potential stakeholder changes.

Forbes | Related

Ryanair: UK flight tax puts regional airports at ‘enormous disadvantage’ - Independent




Today's picture comes from @cdgtower, showing an Air France Airbus A220 at Paris CDG. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

With ONE WEEK to go until this year's #APEXTECH, we'd like to thank our sponsors, workshop facilitators, keynote speakers & all of our volunteers ahead of time. Are you registered for APEX TECH yet? Secure your spot ➡️ http://bit.ly/3yKIZkn @AERQ_

APEX @theAPEXassoc


Association News

Shop the Online APEX Merchandise Store

It’s almost Valentine’s Day. Share the love by surprising your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start spreading the love – Start Shopping today!


APEX TECH | 28-29 February 2024 | Los Angeles, CA, USA

Come embark on a journey to explore the latest advancements and innovations in the world of Inflight Connectivity, Media Content and Supply Chain, Data Capture and Intelligence, and Ancillary and Passenger Experience Use. Join us at 2024 APEX TECH, 28-29 February, in Los Angeles, CA, and learn from and network with airlines and service providers. Registration is now open!


Delta Air Lines’ Ekrem Dimbiloglu to join us at APEX TECH

We’re delighted Ekrem Dimbiloglu will be joining us at APEX TECH. He is Delta Air Lines’ Managing Director of Customer Experience. Find out more about Ekrem’s work on Delta SYNC in this insightful interview he did with NPR.


> Quote of the Day

"The compounding financial pressures associated with inflation, fuel costs, exchange rates, cost of capital, regulatory costs and competitive tension in the Canadian market have ultimately proven too steep a mountain for our organisation to overcome.”

Lynx Air statement
Read the article


The next newsletter will be out on Monday



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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