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February 27, 2024



Today's Top Stories


Singapore Airlines Opens All-New Perth SilverKris Lounge

Singapore Airlines has unveiled its first overseas SilverKris lounge renovation in over four years at Perth Airport. This newly renovated lounge, which is more than double the size of its predecessor and located opposite Gate 52, embodies the airline's "Home away from home" design concept, incorporating features from the flagship lounge in Singapore T3. Designed by DP Architects, it offers enhanced facilities, additional space, and new dining options. The lounge, accommodating 135 passengers, features a larger buffet area with a live cooking station, a full tended bar, shower facilities, and specially designed productivity pods.

MainlyMiles | Related Singapore Airlines’ new SilverKris Perth business class lounge - Executive Traveller



FAA Reports Finds Boeing Safety Culture Lacking

An FAA report has criticized Boeing for its "inadequate and confusing" implementation of a safety culture, highlighting a significant disconnect between the company's senior management and its workforce regarding safety practices. The findings stem from a review by an expert panel examining Boeing's adherence to the Organisation Designation Authorisation (ODA) program. The panel noted a universal lack of safety awareness and consistent procedural and training changes, raising concerns about the company's communication and non-retaliation policies. Boeing responded by acknowledging the panel's efforts and asserting its commitment to safety.

Airport Technology | Related Boeing doesn't live up to its own safety promises, the FAA says - QZ



Air India Releases Inflight Safety Video Incorporating Indian Folk Dance Forms

Air India's new inflight safety video ingeniously integrates India's rich cultural heritage with essential safety instructions by featuring eight classical Indian dance forms, such as Bharatnatyam, Kathak, and Odissi. Titled 'Safety Mudras,' the video uses these dance forms to demonstrate safety protocols, including seatbelt usage, emergency exit locations, and the use of oxygen masks and life jackets. Campbell Wilson, Air India's CEO, highlighted the video as a blend of art and safety, aiming to immerse passengers in India's diverse culture while ensuring their safety onboard.

Simple Flying | Related Air India unveils new safety video celebrating Indian dance forms – Business Traveller



Qantas Accelerates Viasat Connectivity Rollout On International Fleet

Qantas is enhancing its inflight connectivity across its international fleet with Viasat-powered "fast and free" Wi-Fi, beginning rollout by the end of this year. Leveraging the Australian National Broadband Network’s Sky Muster satellites and the upcoming ViaSat-3 F3 satellite, Qantas aims to match the high-quality connection of its domestic flights internationally. The rollout will start with Airbus A330-200LRs in March 2024, expanding to Boeing 787s, Airbus A380s, and A330-300s from 2025, including Wi-Fi-ready new Airbus A350s and 787s upon delivery.

Runway Girl Network | Related Qantas adds free Wi-Fi from Viasat - Advanced Television



Emirates Skywards Partners With Visa

Emirates Skywards has launched a multi-year exclusive partnership with Visa, focusing on enhancing the loyalty experience for members in the GCC. This collaboration aims to advance personalization, digitization, and innovation in Emirates Skywards' offerings, particularly for co-brand card propositions. The partnership will facilitate more data-driven decisions, personalized rewards, and products, enriching members' experiences with customized promotions and opportunities to earn Miles faster, alongside unique travel benefits.

Business Traveller | Related Emirates Skywards announces multi-year partnership with Visa - Global Data



Newcastle International Airport Opens Brand-New Bar And Restaurant

Newcastle International Airport, in partnership with SSP, has unveiled the Aster & Thyme restaurant and bar, a significant part of a £20m refurbishment project for the airport's departure lounge and security area, expected to conclude before the summer. This development, replacing the Cabin Bar and expanding its size by 130%, has created over 20 jobs. Featuring a botanical theme with marble and brass finishes, the restaurant offers panoramic airfield views and serves a variety of dishes using local produce, including North Sea kippers and slow-cooked beef short ribs.

Passenger Terminal Today | Related Newcastle Airport launches new premium restaurant - Insider Media



San Antonio Hires 420 Pound Security Robot To Patrol Parts Of Airport

San Antonio International Airport plans to deploy a 420-pound autonomous security robot, known as K5, to patrol certain areas. The City Council approved a contract for $21,000 in the first year with options to renew for up to four more years. The robot, developed by Knightscope, will not surveil people but will respond to door alarms, helping to manage unauthorized access or accidental alarms. The contract allows for termination at any time, and the robot will operate in secure zones, identifying individuals with badges through camera surveillance.

LMT Online | Related Knightscope to provide 22 emergency phones to Californian airport - Passenger Terminal Today




Today's picture comes from @spottingatxfw, showing the first Airbus A321neo from Condor Airlines at Hamburg-Finkenwerder Airport.

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> Tweet of the Day

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Association News

Shop the Online APEX Merchandise Store

It’s almost Valentine’s Day. Share the love by surprising your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start spreading the love – Start Shopping today!


APEX TECH | 28-29 February 2024 | Los Angeles, CA, USA

Come embark on a journey to explore the latest advancements and innovations in the world of Inflight Connectivity, Media Content and Supply Chain, Data Capture and Intelligence, and Ancillary and Passenger Experience Use. Join us at 2024 APEX TECH, 28-29 February, in Los Angeles, CA, and learn from and network with airlines and service providers. Registration is now open!


Delta Air Lines’ Ekrem Dimbiloglu to join us at APEX TECH

We’re delighted Ekrem Dimbiloglu will be joining us at APEX TECH. He is Delta Air Lines’ Managing Director of Customer Experience. Find out more about Ekrem’s work on Delta SYNC in this insightful interview he did with NPR.


> Quote of the Day

“Air India is delighted to present a work of art that is designed to deliver essential safety instructions while showcasing India’s rich cultural diversity to travelers around the world. Our guests will find this inflight safety video to be more immersive and informative, and a warm welcome to India from the moment they step onboard.”

Campbell Wilson, Chief Executive Officer and Managing Director of Air India
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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