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March 6, 2023



Today's Top Stories


New Dashboard Shows Airlines That Seat Families Together

The Department of Transportation is introducing an online dashboard that will allow passengers to identify which US airlines will seat children 13 and younger next to an accompanying adult at no extra cost. It is the latest attempt by the Biden administration to pressure airlines to reduce various airline fees. The new dashboard will help passengers see which airlines guarantee family seating, while the DOT works on a rule that would ban charging families more to sit together.

The New York Times | Related American Airlines Guarantees Family Seating In New Customer Service Plan - CNN



American Airlines Passengers Forced To Sleep On Airport Floor

Two American Airlines passengers were forced to sleep on the airport floor due to cancellations and major delays to their flights this weekend. Sharing their experiences on social media, the first was a young woman from California who posted a picture of her legs extended on the floor of an unnamed airport. Another passenger named Preston Steger from Norfolk, Virginia, also posted a picture of his experience sleeping on the airport floor after his American Airlines flight was canceled.

The Independent | Related American Airlines Passengers Sleeping In The Airport Made Basic Travel Mistake - View from the Wing



KLM, Airline Industry To Fight Schiphol Airport Flight Cap In Court

KLM and other airlines on Friday said they are suing the Dutch government over plans to cap the number of annual flights allowed at Amsterdam's Schiphol Airport, saying it would hurt them, the Dutch economy and travelers. The dispute comes as Schiphol continues to struggle with staffing problems and pits the airline's financial interests against concerns from residents and environmentalists about noise and air pollution at Europe's third-busiest airport. Others joining the KLM suit include Delta Airlines, easyJet, TUI and Turkey's Corendon Airlines.

Reuters | Related Schiphol’s Passenger Cap Extended Until September 2024 – Business Traveller



Flying On The World’s Only Business-Class Only Airline

French boutique airline La Compagnie is the only all-business class carrier in the world with a small fleet of two Airbus A321neos. The company flies between New Jersey's Newark Liberty International Airport and Paris and Milan year-round, as well as seasonally to Nice, France. In an interview with Insider in 2019, La Compagnie co-founder and EVP Jean-Charles Perino said the business model is intended to split the difference between expensive business class seats and cheaper economy seats.

Business Insider | Related Non-Reclining Seats? Reviewing Finnair’s A350 Business Class - Simple Flying



Berlin Brandenburg Airport’s Interactive Maps Help Passengers Navigate The Airport

Berlin Brandenburg Airport has introduced an interactive map to help passengers find out about shops, restaurants and service facilities. The Point Maps Digital Platform converts the airport’s floor plans to a digital format and adds the locations of boarding gates, check-in areas, shops, services and other key points of interest for passengers in the terminals. Users can also locate themselves in the airport as the maps can pinpoint their exact location. The terminal maps are available on both the airport website and the mobile app.

Point Maps | Related Digital Wayfinding: Why Everyone Needs It - StartupGuys.net



Sharjah Airport Introduces Biometric System To Give Travellers A Paperless Experience

Sharjah Airport will soon allow passengers to use facial recognition with the introduction of a biometric system. According to a report by Khaleej Times, which quoted Sheikh Faisal bin Saoud Al Qassimi, Director of Sharjah Airport Authority, this development is in the final stage. Once facial recognition technology is integrated with the immigration and airline systems, passengers might be able to make use of it by the last quarter of 2023.

Curly Tales | Related Sacramento International Airport Deploys Biometric Technology For International Flights - Simple Flying



Manchester Airport Launches Children’s Travel Book For World Book Day

On World Book Day March 2, 2023, Manchester International Airport in the UK launched a children’s travel book. Titled ‘Little Book of Travel Tales’, the free book includes stories written by children who have flown through the airport. About 5,000 copies of the book will be distributed to children traveling over Easter, as well as to pupils visiting the AeroZone education center. The book also contains puzzles, word searches and a range of other fun activities to keep children occupied while they wait for their flights.

Passenger Terminal Today | Related Inside Manchester Airport’s Newest Holiday Inn Hotel That’s Aiming To ‘Change Perceptions’ - Manchester Evening News




Today’s picture comes from @yyg.owen, showing an OWG Airlines Boeing 737 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Good morning & welcome on board @JAL_Official_jp flight JL8005, with nonstop service from @JFKairport to @Narita_OPC_info . Today’s flight is operated on a 6 year old @BoeingAirplanes 787-8. JAL is the only airline still operating a 787 in the original 2-4-2 economy config #PaxEx

Jason Rabinowitz @AirlineFlyer


Association News


New innovations and the future of connectivity, how are you prepared and what’s your organization doing to orchestrate “the next?” Join us at 2023 APEX TECH, 21 March – 23 March in Los Angeles, CA, and learn from and network with airlines and service providers. Register now.


> Quote of the Day

“Parents traveling with young kids should be able to sit together without an airline forcing them to pay junk fees. All airlines should do this promptly, even as we move forward to develop a rule establishing this as a requirement across the board.”

Pete Buttigieg, Transportation Secretary, United States
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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