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March 8, 2023



Today's Top Stories


Qatar Airways Reveals 7 New Destinations At ITB Berlin 2023

Qatar Airways announced a raft of new routes and resumptions in a press conference at ITB Berlin. The 7 new destinations planned for launch include Chittagong (Bangladesh), Juba (South Sudan), Kinshasa (Democratic Republic of Congo), Medan (Indonesia), Trabzon (Turkey) and both Lyon and Toulouse in France. The airline will also resume flights to 11 destinations including Beijing, Birmingham, Buenos Aires, Casablanca, Davao, Marrakesh, Nice, Osaka, Phnom Penh, Ras al-Khaimah and Tokyo Haneda. The airline has also outlined frequency increases for nearly 35 destinations.

Business Traveller | Related Qatar Airways Unveils Seven New Destinations And 11 Resumptions - Simple Flying



DoJ Sues To Block JetBlue’s Acquisition Of Spirit Airlines

The Justice Department on Tuesday sued to block JetBlue Airways’ $3.8 billion proposed takeover of budget carrier Spirit Airlines, the Biden administration’s latest attempt to prevent industry consolidation. Spirit Airlines agreed to sell itself to JetBlue last summer after a long battle for the carrier between JetBlue and Frontier Airlines. New York-based JetBlue’s acquisition of Spirit faced a high hurdle with regulators from the start, and the airline on Monday said it expected DOJ action this week. JetBlue’s takeover of Spirit would create the fifth-largest airline in the country and eliminate Florida-based Spirit.

CNBC | Related A Mega Airline Merger Hits Turbulence - New York Times



Delhi Airport Making The Most of Facial Recognition Technology

India’s busiest airport in Delhi is increasingly relying on the facial recognition technology called DigiYatra to make the passenger experience smoother. With thousands of passengers using the tech every day in Delhi, the airport will have most of its entry and boarding gates DigiYatra enabled by March end. The system allows passengers to go through various airport checkpoints without any papers. To use this facility, passengers are required to download the DigiYatra app and have to register using their Aadhaar Card – a unique government identification number that stores biometric data.

Simple Flying | Related Sharjah Airport Introduces Biometric System To Give Travellers A Paperless Experience - Curly Tales



Women-Owned Company Keeps Art-Vending Machines In Airports

Once merely an off-in-the-corner spot for soda and candy, modern day “automated retail” machines at airports now dispense everything from Legos, fresh salads, cupcakes and gourmet coffee drinks to diapers and dog treats. At a handful of airports, travelers will also find SouveNEAR–branded vending machines filled with travel-sized art and other gift-worthy souvenirs such as hand-printed T-shirts, jewelry, stickers, gourmet treats, and other items made by local artists, designers, and makers. The concept is the creation of Kansas City-based Suzanne Southard and Tiffany King.

Runway Girl Network | Related New Art At Hector International Airport Helps Welcome Those To Fargo - KVRR



Hobart Set For All-New And Much Larger Qantas Club Lounge

Qantas has announced a $100-million upgrade of its lounges. This will include a dedicated first class lounge for London, long-awaited makeovers for the international Sydney and Melbourne business class lounges, and the return of the Qantas Hong Kong Lounge. An all-new and significantly larger Qantas Club lounge will also be launched at Hobart Airport, as a part of the airport’s overall terminal redevelopment plans.

Executive Traveller | Related Cathay Pacific Reopens Bangkok Lounge - Executive Traveller



Uber Eats To Power Mobile Ordering At Tampa Airport

Uber Eats has partnered with Tampa International Airport, to allow travelers and staff to use the app to order ahead from more than 20 food and retail outlets. This is the delivery company’s first official US airport partnership. Uber Eats said the system solves a pain point for customers who need something to eat or drink but have little time to spare before boarding. Customers will have to download the Uber Eats app or go to ubereats.com to order.

Restaurant Business | Related Tampa International Is The First US Airport To Partner With Uber Eats - Tampa Bay



Materna Installs Self-Service Check-In And Bag Drop At Düsseldorf Airport

Materna IPS has been commissioned to install self-service check-in and bag-drop functionalities at Düsseldorf Airport (DUS) in Germany, as part of the airport’s modernization project. As part of a two-step bag-drop process, the check-in kiosks not only allow passengers to check in on-site but also print out their bag tags at the same touchpoint. For passengers who are already checked in, additional kiosks are available for issuing bag tags. After this, the baggage is dropped at one of the self-bag-drop systems. Dividing the process into several steps is intended to shorten waiting times.

Passenger Terminal Today | Related New Technology Installed Ahead Of Spring Break Travel At Bradley International Airport - TSA




Today’s picture comes from @rhendy_avgeek, showing an Air Asia Airbus A320 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Opening more routes for those of us who fly @JetBlue because of a #foodallergy- this is just so exciting I can barely contain myself- #repeatbusiness #PaxEx #grateful

Lianne Mandelbaum @NoNutTraveler


Association News


New innovations and the future of connectivity, how are you prepared and what’s your organization doing to orchestrate “the next?” Join us at 2023 APEX TECH, 21 March – 23 March in Los Angeles, CA, and learn from and network with airlines and service providers. Register now.


> Quote of the Day

“JetBlue’s plan would eliminate the unique competition that Spirit provides—and about half of all ultra-low-cost airline seats in the industry—and leave tens of millions of travelers to face higher fares and fewer options.”

US Justice Department
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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