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March 10, 2023



Today's Top Stories


LATAM Airlines posts $2.5 bln profit after emerging from bankruptcy

LATAM Airlines has reported a fourth quarter net profit of $2.538 billion.  This compares to a loss of $2.755 billion during the same three-month period a year earlier.  LATAM says that the results reflect financial renegotiations following its bankruptcy proceedings.  However, the airline is not proposing to pay a dividend, and will instead use the 2022 profits to offset accumulated losses.  Separately, another Latin American Airline, Brazil's Gol, posted a Q4 2022 profit, compared to a loss for the same period in the previous year. Gol puts the recovery down to a rise in "bleisure" trips, where passengers combine a business trip with a vacation.

Reuters | Related Brazil’s Gol reports higher earnings amid rise in ‘bleisure’ travel - Flight Global



Delta plots pathway to net-zero by 2050

Delta has committed to reach net zero by 2050, becoming the latest airline to follow targets validated by the Science Based Targets Initiaitve (SBTi).  As part of this, Delta will reduce scope 1, 2 and 3 emissions by at least 90% by 2050. Delta's roadmap includes a number of interim targets.  For example, in 2030 the airline intends for all preferred vendors to have net zero plans in place. Delta is also looking at next generation aircraft, partnering with Airbus on hydrogen aircraft development, as well as with electric air taxi maker Joby. Meanwhile, through a collaboration with MIT, the airline is studying contrails.

Edie | Related A ‘business imperative’: Delta outlines roadmap to more sustainable travel - Delta Airlines  



Emirates to introduce multilingual check-in robots to cut travel time

Emirates is introducing multilingual robots at its DXB home to speed up the check-in process and cut queue times. The airline will be bringing in these locally developed check-in robots in the next two months after production reaches commercial scale.  There are plans to introduce over 200 units by 2025, according to Adel Al Redha, Emirates' chief operating officer.  “We are the first airline globally that has introduced or plans to introduce portable check-in robotics", said Adel Al Redha.  "A robot that can complete all your check-in processes, including issuing a boarding card that will be sent to your registered number or email, and facial recognition by scanning your passport.”

The National | Related

How Emirates' new robot can make Dubai travellers' airport journey faster, easier - Zawya



Introducing Advance Declaration: the digital tool speeding up border times across Canadian airports

Canadian Airports are now allowing passengers the freedom to submit customs declarations in advance and save time travelling. The Advance Declaration system will deliver a streamlined border experience for travellers navigating around airports. Early data is already showing a promising start, with reports showing Advance Declaration cutting down waiting times by roughly one third. Advance Declaration is presently available to travellers on international flights at eight Canadian airports including Toronto-Pearson, Montreal-Trudeau, Calgary and Vancouver.

International Airport Review | Related

Some travellers are still using the ArriveCan app. Here’s why - Global News



Sierra Leone Hopes To Attract Airlines With New Freetown Terminal

President, Julius Maada Bio of Sierra Leone has opened the new country's new international airport terminal. The new $270 million facility is three times the size of the existing terminal with capacity to handle up to one million passengers a year, five times the current maximum. Powered by a 1.5 MW (megawatt) solar farm the new 14,000sqm facility is the first fully green airport terminal in West Africa and is capable of handling eight widebody passenger aircraft simultaneously.  The new terminal comes as the Government hopes to revive the country’s tourism industry and position Freetown as a West African aviation hub.

Routes Online | Related

Freetown’s new terminal makes history in Sierra Leone - Airport World



Budapest Airport to install Veovo’s passenger flow analytics platform

Hungary’s Budapest Ferenc Liszt International Airport has announced it is to implement Veovo’s passenger flow analytics platform, Passenger Predictability. Veovo’s cloud platform is scalable and enables initial implementation at the optimal point of impact, expanding to include measurement, prediction and planning in other areas as they are identified. For example, Budapest Airport will begin using the technology at security and check-in and plans to use it to forecast passenger show-up profiles and build efficient lane opening plans to match demand.  

Passenger Terminal Today | Related Budapest Airport invests in Veovo passenger flow tech - Runway Girl



Passenger hits luggage jackpot after her bag is destroyed

A Florida woman was in for a surprise after submitting a claim for damaged baggage to Delta.  Peyton Thompson filed her claim after her new peacock printed suitcase was damaged on arrival at Syracuse Hancock International Airport.  Shortly after filing her claim, a Delta representative informed Thompson that her bag would be replaced.  This included her receiving a link where she could choose a new item. However, in a TikTok video that has gained over a million views, Thompson showed how she ended up receiving 13 new bags, and not one. Delta reached out to the luggage company, which had made the mistake, and arranged for Thompson to send back all the excess luggage she had received.

CNN | Related

Florida woman unboxes 13 pieces of luggage after Delta Air Lines damages her suitcase: 'I was crying laughing' - Fox News




Today’s picture shows a SAUDIA 787-9 Dreamliner at King Khalid International Airport in Riyadh.  Original post on Instagram from @fly_r Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

In the next ten years, this is what JSX’s route network may look like, management reveals. “This is really what the possibilities are for JSX in terms of growth.” #paxex #avgeek



Association News


New innovations and the future of connectivity, how are you prepared and what’s your organization doing to orchestrate “the next?” Join us at 2023 APEX TECH, 21 March – 23 March in Los Angeles, CA, and learn from and network with airlines and service providers. Register now.


> Quote of the Day

“Delta people are known for doing difficult things well. As we reshape the fundamentals of aviation, we are as dedicated to making immediate progress as we are to investing wisely in disruptive solutions.”.

Delta Chief Sustainability Officer Pam Fletcher
Read the article


The next newsletter will be out next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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