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March 14, 2024



Today's Top Stories


Alaska Airlines Kiosks No Longer Print Boarding Passes

Alaska Airlines has implemented a new restriction on obtaining boarding passes at the airport. Passengers can no longer print boarding passes at kiosks and must use the Alaska Airlines mobile app, a computer, or print them at home. If unable to do so, passengers must see an agent for a paper version. This change is part of Alaska's $2.5 billion investment in airport lobbies, aiming to get passengers through security in five minutes or less. The airline hopes that 90% of passengers will eventually check in using their smartphones.

One Mile at a Time | Related Alaska Airlines does away with check-in kiosks – TechCrunch



UK Airports Call For Greater Use Of Waste In SAF Production

MAG, owner of Manchester, London Stansted, and East Midlands airports, released a study comparing the use of household waste for Sustainable Aviation Fuel (SAF) production versus electricity generation. The study found that using waste to produce SAF could reduce carbon emissions by at least 5 times more than using it for electricity. CEO Ken O'Toole and MAG argued that burning household waste for electricity is not the most sustainable option due to its inefficiency compared to clean energy sources.

Airport Technology | Related UK's Largest Airports Group urges focus on SAF production over household waste electricity – Travel And Tour World 



Frontier Airlines’ New Upgrade To Guarantee Empty Middle Seat

Frontier Airlines has introduced a new seating option called UpFront Plus, which guarantees an empty middle seat for passengers sitting by the window or aisle. In addition to more personal space, UpFront Plus seats offer more legroom, elbow room, comfort, and priority in-flight service and deplaning. Sales have begun, with introductory prices starting at $49 per person each way for travel between April 10 and April 30. After the introductory period, pricing will be based on demand. UpFront Plus seats will be available on flights starting April 10.

USA Today | Related Frontier Airlines' Intriguing New UpFront Plus Seating – One Mile at a Time



AliceBluAero Hits Key Approval Milestones, Reveals New Business Seats

Northern Ireland-based seatmaker AliceBluAero has completed development testing for its Quantum narrowbody outward-facing herringbone seat and is working on a widebody version and a second product line, Gemini, for 2-2-2 widebody and 2-2 narrowbody configurations. The company achieved impressive results in HIC and 14g downward load testing. AliceBluAero is gearing up for a 2025 ramp-up capacity and employs a just-in-time, pull-based production system with 80% local suppliers. The company's model is appealing to airlines facing long lead times from major suppliers.

Runway Girl Network | Related Collins teases complex new aircraft seat as it invests in Kilkeel – Runway Girl Network



LATAM Eliminates 96% Of Single-Use Plastics From Its Operations

LATAM Airlines Group achieved a 96% reduction in single-use plastics throughout its operations in 2023, eliminating more than 1,700 tons or 266 million plastic bags. The remaining 4% could not be replaced due to legal, safety, sanitary, or operational reasons. Changes include reusable cotton bags for rest elements and amenities in Cabina Business, new amenity kits without single-use plastics, reusable tableware and bamboo cutlery in Economy, paper labels and courtesy bags in airports, and paper cups and bags in offices and operational areas.

Aviación al Día | Related LATAM eliminates 96% of single-use plastic in ops – Runway Girl Network



Hamad Airport Introduces Dedicated Transfer Security Lanes For Families With Children

Hamad International Airport has introduced dedicated screening lanes for families with younger children transferring through the airport. These lanes aim to reduce wait times at security checkpoints and provide staff assistance to aid families with their belongings. The airport will gather feedback from passengers to further enhance the experience and expand the service to other security checkpoints following a successful testing phase. Hamad International Airport offers various facilities tailored to families, including baby changing rooms, family toilets, play areas, and quiet rooms.

Future Travel Experience | Related Hamad International introduces screening lanes for families – Passenger Terminal Today



Sydney Airport Opens Three Restaurants In T1

Sydney Airport has opened Betty's Burgers, Oporto, and Mad Mex at the T1 International Terminal casual dining precinct. This marks the first time customers can access Betty's Burgers in an airport setting, showcasing a menu of classic burgers, sides, and drinks. Highlights include Betty's range of Classic and Deluxe burgers, the spicy chicken burger, and vegan and vegetarian options. Oporto, known for the Bondi Burger, and burrito business Mad Mex join Betty's Burgers in a seating area located before departures.

Passenger Terminal Today | Related Sydney Airport shakes up dining options for international flyers with 3 new venues – Karry On




Today's picture comes from @stefanmartin2877, showing an Icelandair Boeing 757-256 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Finally, taking my first ever flight with @AkasaAir after a long wait! 🤗😍✈️ QP1524 | VT-YAQ| B38M | FL350/370 #Avgeek #Aviation #PaxEx #AkasaAir

Janam Parikh 🇮🇳 @janam_parikh


Association News

Shop the Online APEX Merchandise Store

Surprise your colleagues and team with thoughtful gifts from the APEX Store. It's the perfect way to express your appreciation and support for our wonderful APEX community. Start Shopping today!


APEX Content Market | 26-27 March 2024 | Lisbon

APEX Content Market provides an intimate and productive setting for all airline content needs, including the best in TV, movies, games, GUIs, apps and audio! As the only global industry event focused on connecting in-flight entertainment content buyers with worldwide content distributors, APEX Content Market is your chance to browse the dynamic show floor to get ahead on planning your in-flight content for the upcoming year. Registration is now open!


> Quote of the Day

"If you're checking bags, you'll use our new bag tag stations to print bag tags, add a bag, or pay for your checked baggage. If you are unable to obtain your boarding pass before arriving at the airport, please see an agent for a paper version."

Alaska Airlines statement
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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