Apex Daily Experience
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March 16, 2023



Today's Top Stories


Etihad Switches To Amadeus Altéa Passenger Service System

Etihad Airways has successfully switched to the Amadeus Altéa Passenger Service System. The move was completed during an overnight switchover on 8 March 2023. All Etihad Airways flights between Abu Dhabi and its global network of airports are now being managed with the Amadeus Altéa suite of travel technology, which offers a faster and simpler check-in and boarding process. Customers can use all online services at etihad.com, on the mobile app and through their travel agent.

Intelligent CIO | Related Etihad Airways Transitions To Amadeus - Simple Flying



JetBlue And Shell Aviation Sign New SAF Agreement

JetBlue and Shell Aviation have announced a new agreement to bring additional supplies of sustainable aviation fuel (SAF) to Los Angeles International Airport (LAX). Under the agreement, Shell Aviation will commence delivery of the SAF to LAX in the first half of 2023. JetBlue is expected to take delivery of 10 million gallons of blended SAF at LAX over the next two years, with an option to purchase up to 5 million more gallons in the third year, either at LAX or at other network airports.

Airport Technology | Related JetBlue And Shell Sign Agreement For More SAF At LAX - Simple Flying



Air Japan Reveals Its Products And Services

All Nippon Airways’ medium-haul international subsidiary airline AirJapan has unveiled pictures of its inflight product as well as the first look of its crew uniform. The airline expects to launch services next year and promises comfortable cabin space at affordable prices. Initial plans indicated that AirJapan would launch services in the second half of 2023, but it has now been pushed to February 2024. The airline will operate a fleet of Boeing 787 aircraft to destinations in Southeast Asia with a further expansion to other destinations across the continent.

Simple Flying | Related AirJapan Reveals Dreamliner Products, Services - Airways



TSA Administrator Outlines Passenger Experience Improvements

Passengers flying into the United States and transferring onto a domestic flight could soon encounter much shorter transit times. The One Stop Pilot Program Act gives the TSA authority to run a pilot program at no more than six “foreign last point of departure airports.” These airports will be chosen from countries with a comparable security architecture. Though passengers will still need to clear immigration, they will no longer have to collect their luggage or go through another security check. Instead, they can go directly to their gate for their connecting flight.

APEX Media | Related TSA Unveils New Cybersecurity Rules for Airports and Airlines - HS Today



SpaceX To Test Starlink’s Satellite-To-Cell Capabilities With T-Mobile This Year

SpaceX has announced a partnership with American cell phone carrier T-Mobile, wherein it plans to test satellite-to-cell phone calling this year. To date, SpaceX has launched more than 4,000 satellites and is producing an average of six per day at its Seattle facility. SpaceX offers its Starlink internet service for aircraft through its satellite network. With internet speeds improving significantly, business people may soon be able to participate in meetings from inside aircraft.

Simple Flying | Related SpaceX To Test Satellite-To-Cell Service With T-Mobile This Year - Interesting Engineering



LATAM Goes Plastic-Free With Kaelis

Kaelis is helping LATAM meet its sustainability goals. Currently, the airline gets rid of all single-use plastic packaging in its business class cabins all across the floors and isles. Together with Kaelis, the airline has developed sustainable reusable packaging for its mattress pillow and duvet onboard. The canvas bags add to the comfort and home-like feel inside the cabin. These initiatives are part of LATAM’s sustainability strategy, which includes zero landfill waste by 2027, offsetting 50% of domestic emissions by 2030 and being carbon neutral by 2050.

PAX International | Related LATAM Reduces Use Of Plastics By 77% In 2022 - Simple Flying



Vanderlande Signs Baggage Implementation Contract With Royal Schiphol Group

Vanderlande and the Royal Schiphol Group have signed a framework agreement to develop a new sustainable baggage system. The partnership will ensure operational continuity and further improve the working conditions of baggage handler employees while upgrading the baggage system. The baggage handling project is part of a wider plan to renew, renovate and further innovate the baggage basements at Schiphol Airport in the Netherlands.

Passenger Terminal Today | Related Schiphol Partners Pangiam To Explore AI For Baggage Screening - Airport Technology




Today’s picture comes from @irish_spotter35, showing a British Airways Boeing 787 taking off from San Francisco International Airport.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

#paxex @AmericanAir rainy Phoenix and a delayed flight AA3185 to Loreto. Emergency exit with better than F legroom - we are ready to go. Where’s the Prosecco?

Piero Savio 🇺🇸 🇮🇹 🌈 @psaviousa


Association News


New innovations and the future of connectivity, how are you prepared and what’s your organization doing to orchestrate “the next?” Join us at 2023 APEX TECH, 21 March – 23 March in Los Angeles, CA, and learn from and network with airlines and service providers. Register now.


> Quote of the Day

“As we mark the 20th anniversary of the birth of our airline, Amadeus provides us with the tools we need to continue enhancing our guest experience and improving our operations into the future.”

Antonoaldo Neves, Etihad’s Chief Executive Officer
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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