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March 31, 2023

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Today's Top Stories

ChatGPT already offering ‘immediate-term business benefits’ for airlines

At the Airlines for Europe (A4E) Aviation Summit, Finnair chief executive Topi Manner said that the airline is assessing the potential of artificial-intelligence chatbot ChatGPT “on a number of fronts”. Manner cited a number of areas in which the technology has the potential to make a difference today, from customer-facing functions through to boardroom decision-making. Meanwhile, Air Baltic chief executive Martin Gauss told FlightGlobal that “every airline will tell you they are working on AI, ChatGPT”, and his is no exception. Air Baltic is already using the technology for press releases, marketing newsletters and “full-blown media planning.”

Flight Global | Related

AI at AI? Tata-owned Air India testing ChatGPT - Here is why and how airline plans to transform with tech boost - ET Now

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United Airlines Injects $15M In carbon capture and SAF company Svante

United Airlines announced plans to invest $15 million in carbon capture technology company Svante, the carrier’s latest commitment to the new United Airlines Ventures (UAV) Sustainable Flight Fund. Svante is considered a global leader in second-generation solid sorbent-based carbon capture and removal. The technology utilizes structured absorbent beds as filters, that capture up to 95% of carbon dioxide in the atmosphere. The captured CO2 is then concentrated to pipeline grade purity and can be safely transported and stored underground or used to make SAF or other products.

Carbon Herald | Related United Announces $15 Million Investment in Carbon Capture Company Svante - United Airlines

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Beirut's controversial $122m airport terminal deal cancelled after just three days

Following a backlash, the Lebanese Government has agreed to cancel a $122 million contract that would have seen a new terminal being built at Beirut's Rafik Hariri International Airport. The deal, with Lebanese Air Transport (LAT) and Irish company DAA, which runs airports around the world, was cancelled after only three days. The absence of a competitive bidding process and the large contract amount prompted criticism from lawmakers and civil society groups. Ten groups signed a letter claiming that the contract award "opens the door to corruption and nepotism and allows illegal use of public funds.”

The National | Related

Lebanon cancels $122mn Beirut airport terminal over ‘corruption’ scandal - Arabian Business

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Argentinian Airline Issues Every Ticket as an NFT

Argentina's Flybondi has partnered with NFT ticketing company TravelX to issue NFT tickets to its passengers Passengers can purchase their travel tickets over the official website by paying in conventional "fiat" currency. TravelXthen issues a synchronized NFT ticket on top of the regular ticket. TravelX also partnered with Spanish airline Air Europa in April 2022 to launch a series of NFT tickets linked to special perks and events.

Coin Desk | Related

Flybondi adopts TravelX’s NFTickets – “demonstrating commitment to innovation” - Future Travel Experience

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FTE Airline Transformation Power List EMEA 2023 unveiled

Future Travel Experience has unveiled the FTE Airline Transformation Power List EMEA 2023. This shines a light on ten industry leaders who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. In recognition of their leadership and achievements, each member of the Power List will receive a complimentary “Golden Ticket” to the co-located FTE EMEA and FTE Ancillary & Retailing, taking place in Dublin on 23-25 May 2023. Click on this link to see who made the list.

Future Travel Experience | Related View the FTE EMEA 2023 Conference Agenda - Future Travel Experience

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The Los Angeles International Airport People Mover Is Nearing Completion

Los Angeles World Airports (LAWA), which owns and operates Los Angeles International Airport (LAX), shared progress on its new and anticipated automated people mover (APM) system. The system is part of the airport’s Landside Access Modernization Program, costing $5.5 billion. Officials said the people mover system will provide quick access to the airport’s terminals and stations. The people mover and other projects around the airport are expected to be built by 2028, before the start of the Summer Olympic Games.

Simple Flying | Related

Artists are creating video displays for LAX’s future people mover - KCRW

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Airbus A321XLR cabin tested at sub-zero temperatures in northern Canada

Airbus’ A321XLR flight-test aircraft has returned from a four-day cold-weather ground testing at Iqaluit in northern Canada. The purpose of the trip was to “validate the aircraft operation in cold weather for ground operations”. A few weeks earlier, one of the other A321XLR test aircraft made a similar visit to Iqaluit where the operation of the hydraulics and other systems at extreme cold temperatures – after an overnight “soak” at minus 40C.

Aerotime Hub | Related A321XLR programme completes second cold-weather testing campaign - Airbus

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> PHOTO OF THE DAY

@rj1h took this great photo of an Air Europa 787-9 in Madrid, back from Tenerife Norte. It's our Instagram photo of the day. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

.Premium Economy (Y+) fares are now live on @airindiain 's website for flights operated by the ex - @Delta #B777-200LR aircraft from 15.05.2023 on select ultra long haul routes.

Inflight @Vinamralongani

Association News

APEX Content Market

As the only global industry event focused on connecting in-flight entertainment content buyers with worldwide content distributors, APEX Content Market is your chance to browse the dynamic show floor to get ahead on planning your in-flight content for the upcoming year. Join us at this year’s event, 26-27 April in Istanbul, Turkey. Register now.

> Quote of the Day

“Now we are in the automation world in many ways, and the bottom line is that artificial intelligence… can actually be used to create concrete, immediate-term business benefits"

Finnair chief executive Topi Manner
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The next newsletter will be out next week

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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