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April 8, 2024

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Today's Top Stories

Cathay Pacific To Remove First Class From 777-300ERs

Cathay Pacific will remove first class across its 777-300ER fleet from mid-2023, replacing the dated suites with its all-new business class pods. The move will make Cathay first class exclusive to its upcoming Boeing 777-9 jets, which may feature a luxurious new first class design possibly carrying the 'Halo' brand. Upgrading the 30-strong Boeing 777-300ERs with the new Aria Suites business class will begin mid-year and is expected to take until mid-2027. The total number of business class seats is not expected to change significantly, with the additional space being used for premium economy expansion.

Executive Traveller | Related Cathay eyes new A350 business class – Executive Traveller

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UK Airports Granted Extension To Install New Security Scanner

Airports in the UK have been granted extensions to the deadline to install new CT X-ray security equipment, first announced six years ago. Despite the two-year deadline, some UK airports have failed to install the technology and have been allowed another 12 months to achieve the new standard. The Department of Transport refused to state which airports were given an extension, citing "national security" issues. The Department said it would fine airports that do not meet the new schedule, but Transport Minister Mark Harper would have to introduce a new Aviation Security Act to legislate for the sanctions.

Airport Technology | Related UK airports granted extensions to install new security technology – Passenger Terminal Today

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Qantas Announces Revamp Of Frequent Flyer Program

Qantas has announced a revamp of its frequent flyer program, introducing Classic Plus Flight Rewards, which will offer over 20 million more reward seats. The points required to book Classic Plus reward seats will vary like normal airfares, with lower rates during off-peak periods or when booking early, and higher rates during peak periods. Classic Plus reward seats can be booked now online for Qantas international flights departing Australia for travel from July 1, 2024. The airline aims to better reward members and provide more value through this new flight reward option.

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United Airlines Debuts Tool For Wheelchair Users To Filter Flights

United Airlines has introduced a digital tool that enables wheelchair users to filter flight search results to identify flights scheduled on aircraft types with cargo hold doors large enough to accommodate the specific dimensions of their personal mobility device. The airline has also announced that eligible customers may seek a refund of the fare difference if they need to pay more for a flight that can accommodate their wheelchair. This initiative is groundbreaking and accommodating, with many customers praising United's efforts to remove barriers and make the world more accessible.

Runway Girl Network | Related United Airlines launches digital tool to enhance experience of customers travelling with wheelchairs – FTE

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Air India Launches "Reimagined" Flying Returns Program

Air India has transitioned its 30-year-old loyalty program, Flying Returns, into a modern, revenue-based program. The status tiers have been renamed to red (base tier), silver, gold, and platinum, and tier-earning has been simplified. Members now earn 6 FR Tier Points for every INR 100 spent, with reduced Tier Qualification Requirements. Air India has also introduced a flight count metric, allowing frequent fliers to qualify for status even if they don't spend enormous amounts on the airline. The airline has left the door open to earn status via Star Alliance.

Live From A Lounge | Related Air India Flying Returns frequent flyer guide: status tiers, benefits – Executive Traveller

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TSA Tests Translation Devices At John F. Kennedy International Airport

TSA officers are field testing handheld language translation-interpretation devices at John F. Kennedy International Airport to support a more positive security checkpoint experience for individuals who are limited English proficient, international travelers, and those who are deaf, hard of hearing, blind, or have low vision. The devices contain a library of 83 languages and can translate spoken messages, displaying them on-screen for travelers to read. TSA aims to evaluate the viability of these devices by assessing their ease of use, effectiveness, and impact on checkpoint operations.

Passenger Terminal Today | Related TSA testing language translation-interpretation devices at Philadelphia International Airport checkpoints – TSA

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SITA: Biometrics Holds The Key To Smarter Digital Travel

SITA's Biometrics White Paper, 'Face the Future,' highlights the need for state-of-the-art, adaptable digital solutions to manage the projected surge in air traveler numbers. The white paper showcases successful case studies like the Star Alliance Biometric initiative and the Indian government's DigiYatra programme, both using SITA's end-to-end biometric passenger processing solution, SITA Smart Path. By applying advanced technological solutions like facial and fingerprint biometrics, SITA aims to create a smoother, safer, and more efficient air transport experience while addressing industry challenges such as space constraints, specialist staff shortages, and evolving passenger needs.

Times Aerospace | Related SITA releases biometrics white paper – Passenger Terminal Today

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> PHOTO OF THE DAY

Today's picture comes from @donaldmac717, showing a Japan Airlines Boeing 767-346(ER) aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Wohoo ! A dedicated lounge is to be established in #Bengaluru - @BLRAirport (BLR) for Tata Group full service airlines - @airindia and @airvistara . I love the current 080 lounge in T2 BLR (pics below) which is currently used by them but it can get busy at times. #AvGeek #PaxEx

VT-VLO @Vinamralongani

Association News

APEX Announces Exclusive Partnership with PCIAW at Global EXPO

An exclusive new partnership between the Professional Clothing Industry Association Worldwide (PCIAW) and the Airline Passenger Experience Association (APEX) will see the inclusion of a professional clothing pavilion at APEX / IFSA Global EXPO, which is taking place from October 28-30 in Long Beach, California. The partnership will offer attendees the opportunity to learn about innovations in the professional clothing supply chain for the first time.

> Quote of the Day

"We recognise that installing the new security equipment at busy airports has been a logistical challenge, with some airports having to undertake significant construction work to allow the new, extremely heavy equipment to be fitted. In some cases, airports have been required to construct entirely new screening halls."

UK Department of Transport statement
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Until tomorrow

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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