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April 21, 2022



Today's Top Stories


Etihad Plans Weeklong Sustainable Flight Tests

Etihad Airways is planning a week of flight tests to reduce carbon emissions from its services. In partnership with SATAVIA, the carrier plans to use 20 flights testing contrail avoidance technologies and 13 “EcoFlights” testing a range of flight and engine optimization initiatives. The flights will be operated by Etihad’s Airbus A350 and Boeing 787 aircraft, including the “Etihad Greenliner,” and its newest aircraft, the “Sustainable 50” A350-1000. “The results we develop will add to the body of work and knowledge base we’ve built to support the aviation industry on its journey to decarbonization,” said Etihad CEO, Tony Douglas.

Business Travel News Europe | Related Etihad’s A350 Will Be A Flying Testbed For Sustainable Technology – Simple Flying



FAA Makes Zero-Tolerance Policy for Unruly Passengers Permanent

On Wednesday, The Federal Aviation Administration (FAA) announced that its "zero-tolerance policy" for addressing unruly passengers would become permanent, even after a court ended transportation mask requirements. The Policy was first imposed in January 2021 due to a rise in unruly passenger behavior. The FAA later said the policy would remain as long as an order was in place requiring masks onboard aircraft. Despite the mask mandate being struck down on Monday, the policy, which allows the FAA to issue fines to passengers for unruly behavior instead of warning letters or counseling, will remain in place.  

Reuters | Related US airlines end compulsory mask-wearing mandates – Executive Traveller



Jazeera Airways Renews Aeroplay as IFE Provider

Jazeera Airways has extended its contract with Aeroplay to be the carrier's exclusive content service provider until 2025. Aeroplay has been providing the airline with its IFE solution since 2018. “Our services have evolved over the years, and we are constantly on the lookout for new and exciting content for our airline partners. Our existing resources & connections are growing, and we hope to continue providing the best IFE services to Jazeera Airways,” said Prakash Johari, CEO of Aeroplay Entertainment.

Runway Girl Network | Related Finnair opts for Panasonic eX3 IFE in widebody upgrades – Aircraft Interiors International



JetBlue Invests in TPG Rise Climate

The venture capital arm of JetBlue has announced its partnership with green investment fund TPG Rise Climate, and will space its investment over annual payments that last six to 10 years. According to a February financial filing, the investment fund, which had raised $6.8 billion, is focused on supporting climate solutions at scale, and decarbonizing transportation is among the fund’s five key focuses. According to JetBlue Technology Ventures president Amy Burr, by putting money into an enormous fund like TPG Rise Climate, JetBlue can be involved in investments on a much larger scale than it can on its own. 

Travel Weekly | Related Delta invests in TPG Rise Climate to accelerate innovative climate solutions – Delta News Hub



Hawaiian Airlines Introduces Recyclable Aluminum Bottles Onboard

Hawaiian Airlines has announced a new partnership with Jason Momoa's water company Mananalu, featuring recyclable aluminum bottles. Starting April 21, the 16-ounce bottles will be available for passengers flying in the airline’s premium cabins on all U.S. East Coast and international flights and will replace the plastic water bottles sold on the flight's Pau Hana snack cart. The carrier anticipates eliminating approximately 142,000 plastic bottles each year through the partnership. Additionally, for every plastic bottle replaced onboard, Mananalu, a certified carbon neutral company and 1% for the Planet member, will divert an additional bottle away from oceans through its partnership with Repurpose Global.

PR Newswire | Related Hawaiian Airlines Guests Can Now Balance Out Carbon Impact; Carrier Pledges to Match All Offsets in April – PR Newswire



Port of Seattle Opens New International Arrivals Facility at SEA

The Port of Seattle has welcomed the first travelers to the new international arrivals facility at Seattle-Tacoma International Airport (SEA). The airport will be receiving a limited number of flights through the new facility until May 10. The new facility adds eight international-capable gates, increasing the number of international-capable gates at SEA from 12 to 20. During the trials, SEA’s operational readiness, activation, and transition (ORAT) team will collect feedback from the passengers, keep track of the operation of facility systems, and provide the opportunity for staff to get familiar with real-time activity.

Airport Technology | Related Masks optional at Sea-Tac Airport, as Alaska, Delta and United drop requirement – The Seattle Times



King Khalid Airport Launches Flight Notifications in Sign Language

Saudi Arabia’s King Khalid International Airport has updated its interactive chat service to include flight notifications in sign language. The updated service is powered by artificial intelligence technology and operates via social media platforms WhatsApp and Twitter. The service update has replaced text messages and lists with options and drop-down menus and allows travelers to inquire about flights, service rates and other information using the feature. Mohammed bin Abdullah Al-Maghlouth, CEO of Riyadh Airports, the airport’s operating company, said the company hopes the launch will provide “an unparalleled travel experience for people with disabilities.”  

Passenger Terminal Today | Related Lincoln Airport unveils new program for people with hidden disabilities – Lincoln Journal Star





A Boeing 777-300ER moments before touching down, and a Boeing 757-300 taxiing to the runway for takeoff. Captured by @chadspots

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> Tweet of the Day

@emirates has launched Dubai Experience, a powerful and intuitive platform for customers to easily browse, create and book their own customised itineraries. Read more: https://timesaerospace.aero/news/technology/emirates-launches-dubai-experience-itinerary-platform #airlinesandairplanes #technology #dubaiexperience #passengerexperience #airtravel

Times Aerospace @TimesAerospace


Association News

IFSA Scholarship Applications Now Open

Applications for the IFSA Foundation scholarship program are now open. The scholarship is available to all individuals employed by IFSA and APEX members, their families, and students pursuing a career in the catering and onboard services industry and the airline passenger experience industry. Scholarships range from $2,000 to $25,000 and may be used to cover tuition or any additional costs associated with college or educational opportunities. All prospective recipients must submit their applications by May 20, 2022. To read application requirements or to start your application click here.


> Quote of the Day

"We're thinking about what is going to be the future of decarbonizing the industry -- what is going to be relevant in five or seven or 10 years to help this industry move beyond where we are today."

Amy Burr, JetBlue Technology Ventures
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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