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April 26, 2023



Today's Top Stories


EU agrees binding green fuel targets for aviation

The European Union has agreed new rules to help decarbonise the aviation sector by requiring fuel suppliers to blend sustainable aviation fuels (SAF) with kerosene in increasing amounts from 2025.  The new rules will require aviation fuel suppliers to supply a minimum share of SAF at EU airports, starting at 2% of overall fuel supplied by 2025 and reaching 70% by 2050. The new EU jet fuel blend will need to also contain a minimum share of the most modern and environmentally-friendly synthetic fuels, which increases over time.

Reuters | Related European Green Deal: new law agreed to cut aviation emissions by promoting sustainable aviation fuels - European Union



Airline Cancels $10,000 Business Class Tickets Sold in Error for $300

All Nippon Airways (ANA) has cancelled a series of business class tickets to North America after they were erroneously sold at only a few hundred dollars a ticket, as opposed to the normal price tag of up to US$10,000.  As part of that, Bloomberg reported that one passenger was able to buy $250,000 worth of tickets for just $17,000. In a statement released on its website, ANA acknowledged that an error on the ANA website was identified on April 17 related to a 'technical issue' with the currency conversion.

Bloomberg | Related Japan's ANA Cancels Error Fare Business Class Tickets - Simple Flying



Heathrow Beats Out Other European Rivals to Retain Top Spot But Airport Remains Loss-Making

London’s Heathrow Airport has reported that it has beaten major European rivals to retain the top spot as Europe’s busiest airport and the second busiest airport in the world for international flights second to Dubai. LHR saw almost 17 million passengers pass through in Q1 2023, which is more than rivals Amsterdam Schiphol, Frankfurt and Paris Charles de Gaulle.  However, despite the increase in passenger numbers, the airport has continued to post a loss.  According to CEO John Holland-Kaye adjusted losses of £139 million were reported for Q1 2023.

Paddle Your Own Canoe | Related Heathrow Airport issues update on Bank Holiday and King Charles' Coronation strikes - My London



UK regulator to propose framework to improve airline accessibility

The UK Civil Aviation Authority (CAA) is calling for views on a proposed framework to improve airline experiences for disabled and less mobile passengers. The CAA’s proposed framework would rank the performance of airlines based on their overall services for disabled and less mobile passengers. This would range right through from the booking of flight tickets and assistance at the airport, to their boarding and in-flight experience. It would continue through the disembarking process and post flight complaints handling processes.

International Airport Review | Related UK CAA calls for views on plans to improve airline accessibility - Aviation Source News



Belgrade Airport opens new phase of modernisation and expansion to enhance efficiency and passenger experience

VINCI Airports has opened a new phase of the modernisation and expansion project at Belgrade Airport. The new central processing building improves passenger experience and provides a more efficient flow at check-in, security, and passport control. Ongoing major works will be fully delivered by the end of the year. The newly-built central section of the terminal comprises more than 11,000sqm connected to the other terminal facilities. These upgrades are part of VINCI Airports’ ambitious €732 million extension and modernisation project for Belgrade Airport over the whole concession period.

Future Travel Experience | Related Vinci opens modernised central processing area at Belgrade Airport - Passenger Terminal Today



TSA boosts CT scanner deployment with $1.3bn in contracts

The US Transportation Security Administration (TSA) has awarded three orders for a combined total value of up to US$1.3bn for computed tomography (CT) scanners, including up to 426 base-size, 359 mid-size and 429 full-size units. David Pekoske, TSA Administrator, said, “These CT units represent sophisticated technology that helps our professional, dedicated and highly skilled workforce detect new and evolving threats to improve aviation security. Deploying these units across our security checkpoints as expeditiously as possible will also improve checkpoint efficiency and the passenger experience.”

Passenger Terminal Today | Related 3 TSA officers were injured in an ‘unprovoked and brazen’ attack by a female traveler at a Phoenix airport, agency says - CNN



Gogo expands 5G footprint into Canada

Gogo Business Aviation announced today it will expand its Gogo 5G network into Canada, providing additional coverage to business aviation operators. “Building on our nationwide network in the contiguous United States, expanding into Canada will allow our customers to realise enhanced inflight connectivity in more destinations and routes where they fly,” said Sergio Aguirre, Gogo’s president and chief operating officer. Gogo 5G is expected to deliver ~25 Mbps on average, with peak speeds in the 75-80 Mbps range, placing power in the passenger’s hand to use data-heavy interactive services like video conferencing, live TV, and gaming with lower latency and higher throughput.

Runway Girl Network | Related

Gogo expands IFC over Canada - Advanced Television




Today’s picture comes from @wolnerchris_aviation, showing an Emirates A380 on approach in Zurich, Switzerland. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

@cathaypacific will be one of the buyers represented at #APEXContentMarket, starting April 26, in Istanbul, Turkey. Learn more about the event & see who else will be attending: http://bit.ly/40DqUks

APEX @heAPEXassoc


Association News


Future Travel Experience EMEA returns to the “Silicon Valley of Europe”, Dublin from 23-25 May, to become established as the region’s definitive end-to-end air transport innovation show with an atmosphere, energy and audience like no other. This high-level three-day event, focused on the art of scaling innovative ideas, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking. For more information, click here.


> Quote of the Day

The EU is setting all sectors on a pathway to climate neutrality, with the measures necessary to meet our 2030 and 2050 climate targets. We have now taken another important step towards reducing emissions in the aviation sector. Fuel suppliers at EU airports must provide an increasing share of sustainable aviation fuels and aircraft operators increase their use. The EU is ready for take-off towards a more sustainable future for aviation."

Frans Timmermans, Executive Vice-President for the European Green Deal
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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