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May 1, 2023



Today's Top Stories


Air France, KLM stop Twitter customer suppprt citing Twitter changes

Air France has announced that it will no longer support customer service direct messages on Twitter.  This follows Twitter's decision to charge large organisations new 'enterprise level' pricing for access to its API, that could be as high as $50,000 a month. Air France's announcement was followed by a similar one from KLM on May 1st.  Air France and KLM are the first airlines to make this announcement, but other large organisations have also taken this step, such as New York's subway operator, which has stopped real time Twitter travel alerts.    

Simple Flying | Related

Air France Quits Offering Customer Support Via Twitter - Skift



Military to run new Mexican State airline

Mexico’s Chamber of Deputies has approved changes in civil aviation and airport laws to allow for a new State-owned airline operated by the Ministry of Defence. Mexican President Andres Manuel Lopez Obrador ('AMLO'), has said that he intends to revive the airline "Mexicana", with ten jets, which will be operated by the Mexican military, saying that “We’re going to create a new Mexicana de Aviacion to balance the industry and lower the cost of ticket prices." Mexicana was founded in 1921 and declared bankruptcy in 2014.

Bloomberg | Related

MEXICO: Military to run new State airline - Public Service News



Airlines - not weather - blamed for rising flight cancellations, new report finds

Congressional investigators said in a report on Friday that an increase in flight cancellations as travel recovered from the pandemic was due mostly to factors that airlines controlled, including cancellations for maintenance issues or lack of a crew. The Government Accountability Office also said airlines are taking longer to recover from disruptions such as storms. The GAO report was requested by Republican leaders of the House Transportation Committee. The GAO said it examined flight data from January 2018 through April 2022 to understand why travelers suffered more delays and cancellations as travel began to recover from the pandemic.  


Associated Press | Related

10 Worst U.S. Airports For Flight Cancellations This Week - Forbes



Boeing expands ecoDemonstrator flight testing

Boeing is expanding its ecoDemonstrator flight-test program to further accelerate innovation for sustainability and safety. The company today announced its 2023 plan to assess 19 technologies on the Boeing 777 ecoDemonstrator, while also adding “Explorer” airplanes that will focus tests on specific technologies. The first ecoDemonstrator Explorer, a 787-10 Dreamliner, will conduct flight tests in June from Seattle to TokyoSingapore and Bangkok to demonstrate how coordinating navigation across global airspace jurisdictions can improve operational efficiency, which can reduce an airplane’s fuel use and emissions by up to 10%.

Runway Girl Network | Related

Boeing expands ‘ecoDemonstrator’ sustainable technology testing program - Airport Technology



ANA now lets you cancel in-flight meal prior to boarding, switch to a sandwich

Passengers can select the “No Thank You Option” meal plan via the ANA website up to 24 hours before their flight departs  The change is part of ANA’s efforts to reduce food waste and improve eco-friendliness, and to allow passengers to rest or avoid being disturbed during their flight. The move comes as many airlines expand their pre-departure lounge offerings, leaving some travellers less hungry when boarding the plane. In addition, those flying business and first class on some international ANA routes have the option of switching their regular multi-course meal to a Quick and Light Meal, consisting of a sandwich, salad, and dessert.

Japan Today | Related

Tired of airline food? ANA lets you switch to a pre-ordered sandwich - Aviation24.be



BA Euroflyer launches new onboard menus and buy-onboard options “to set ourselves apart”

British Airways’ London Gatwick-based short-haul subsidiary, BA Euroflyer, has expanded the options available for customers to purchase in Euro Traveller (Economy) and launched new seasonal menus in Club Europe (Business Class). The airline, working with its retail partner Tourvest, has expanded its onboard offering by introducing new options for customers to purchase during the flight. Customers travelling in Club Europe can enjoy complimentary drinks and a full meal service as part of their ticket.

Future Travel Experience | Related

BA Euroflyer Expands Inflight F&B Options - Travel News Asia



PANYNJ to create New York’s largest solar carport at JFK Airport

The Port Authority of New York and New Jersey (PANYNJ) has agreed on a deal with TotalEnergies to begin construction of New York State’s largest solar carport at John F Kennedy International Airport in 2023. As part of the redevelopment of JFK Airport, the future New Terminal One will feature a rooftop array and integrated microgrid to help reduce its greenhouse gas emissions. The panels – approximately 13,000 of them – will feed energy into an 11.34MW microgrid.

Passenger Terminal Today | Related

Construction May Make Getting to JFK Airport a Nightmare for 3 Years: What to Know - NBC News




Last month, Japan Airlines ran a special Disney themed flight from Tokyo to Osaka.  As captured by Aki Shikikama, it's our picture of the day. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Thank you to everyone who joined us here in beautiful Istanbul for #APEXContentMarket over the past two days. Now, time to get ready for EXPO in Long Beach, California, September 19-21! ✈️

APEX @heAPEXassoc


Association News


Future Travel Experience EMEA returns to the “Silicon Valley of Europe”, Dublin from 23-25 May, to become established as the region’s definitive end-to-end air transport innovation show with an atmosphere, energy and audience like no other. This high-level three-day event, focused on the art of scaling innovative ideas, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking. For more information, click here.


> Quote of the Day

“Twitter’s recent change in access to its API has led us to adapt our commercial policy in terms of customer relations.”

Air France spokesperson
Read the article


The next newsletter will be out tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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