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May 10, 2023



Today's Top Stories


US To Propose New Rules For Airline Cancellations, Delays

President Joe Biden has said his administration will write new regulations that will require airlines to compensate air travelers and cover their meals and hotel rooms if they are stranded for reasons within the airline’s control. The compensation would be in addition to ticket refunds when the airline is at fault for a flight being canceled or significantly delayed. It would give consumers in the United States protections similar to those in the European Union. Biden’s pledge comes just weeks before the start of the peak summer travel season.

AP News | Related Biden Administration Will Propose Rule Requiring Airlines to Compensate Passengers for Canceled or Delayed Flights - CNN



Air New Zealand To Charge Over $400 For Their “Skynest” Product

Air New Zealand will charge NZ$400-$600 (US$250-$380) for four hours in a six-person bunk bed cabin, under its “world-first” design for an economy class sleeper pod. The airline debuted its prototype for the “skynest” cabin designs this week, but bookings will available from September 2024. The beds will put nappers in close proximity; those attempting a mid-air snooze will be suspended a few feet from their fellow sleepers. The pods are not fully enclosed, although passengers will be shielded from their co-sleepers by a privacy curtain.

The Guardian | Related Air New Zealand Releases More Details About Its Skynest - Simple Flying



Virgin Atlantic Launches New Kid’s Pack And Meal Option

Virgin Atlantic is rolling out enhancements across its fleet with a new onboard meal selection for children and a new pack for them to enjoy during their travels. Working with innovative, creative brand RowType, the new kids’ pack will be introduced across the airline, with packs to be handed out to Virgin Atlantic’s younger flyers at the gate at all UK airports. These new packs have been reinvented for children to enjoy onboard, or to take away and use when creating memories on their holidays.

Future Travel Experience | Related Virgin Atlantic Takes Little Flyers to New Heights With a Brand-New Kid’s Onboard Pack - Breaking Travel News



India’s Go First Airline Gains Bankruptcy Protection

The fate of India’s fourth-largest carrier Go Airlines (India) Ltd and its 7,000 employees is set to be decided on Wednesday, in a bankruptcy plea ruling that will also have major implications for foreign lessors trying to repossess planes. The low-cost carrier, recently rebranded as Go First, has said its financial crisis was sparked by faulty Pratt & Whitney engines that grounded about half its 54 Airbus A320neos. The U.S. engine maker, part of Raytheon Technologies, has called the claims without evidence. This is the first time an Indian airline has voluntarily sought bankruptcy protection.

Reuters | Related No Refund, Passengers Of Cancelled GoFirst Flights Get Credit Notes - Times of India



TUI Launches Baggage Home Pick-up Service With Bagpoint

In collaboration with Bagpoint, TUI has started offering a home pick-up baggage service. Bags are collected from home for a fee, taken to the airport and checked in. The service is easy to book via the TUI website. Via a link to Bagpoint, the customer enters their flight details and pick-up address. Bags can be collected the evening before. Upon collection, the baggage is weighed, sealed and labelled. At the airport, it is transferred to the baggage handling system, where regular processing and screening takes place. Bagpoint’s advanced application is designed to guarantee a safe process.

Future Travel Experience | Related Vienna Airport to Offer At-Home Baggage Check-in & Delivery Services - SchengenVisaInfo.com



Virgin Australia’s Ola Rideshare Partnership Coming To An End

Virgin Australia’s partnership with rideshare platform Ola comes to an end later this month. Passengers earning a side of Velocity Points for their airport commute will soon be a thing of the past. A statement on the Velocity website notes the partnership officially ceases on May 28. However, members who were eligible for points made on Ola rides prior to 28 May 2023, will receive their Velocity Points in accordance with the offer Terms and Conditions.

Executive Traveller | Related Aeroplan Announces Uber Canada As Its Newest Partner - Travel Pulse



Sydney Airport Launches Overseas Data Plans

Sydney Airport has launched the Tripsim overseas data plan to help Australians stay connected while abroad. Tripsim offers data bundles for over 150 countries without the need to swap out a physical SIM card or change phone numbers. The sign-up and installation processes have been designed to take just minutes and data plans are available for passengers departing Australia for use across multiple countries. Sydney Airport has partnered with eSIM Go to enable the Tripsim offering.

Passenger Terminal Today | Related Sydney Airport Launches Affordable Overseas Data Plans, Trip Sim - International Airport Review




Today’s picture comes from @avgeek_pic, showing a JEJU Air Boeing 737 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

First time in a A220. Has to be one of the most comfortable narrow body aircraft experience I’ve had. #PaxEx

Adi K @adikal___


Association News


Future Travel Experience EMEA returns to the “Silicon Valley of Europe”, Dublin from 23-25 May, to become established as the region’s definitive end-to-end air transport innovation show with an atmosphere, energy and audience like no other. This high-level three-day event, focused on the art of scaling innovative ideas, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking. For more information, click here.


> Quote of the Day

“I know how frustrated many of you are with the service you get from your U.S. airlines. That’s why our top priority has been to get American air travelers a better deal.”

US President Joe Biden
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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