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May 15, 2023



Today's Top Stories


SkyTeam Begins Sustainable Flight Challenge 2023

This year’s iteration of SkyTeam’s sustainable flight challenge will feature 22 global airlines competing for seven awards with 72 flights – an expansion from last year’s 22 flights by 16 airlines. The rules include but are not limited to round-trip flights between 15 and 28 May on an existing route, and the flights must have the sustainability solutions onboard to count. Also, short-haul flight submissions are only eligible when the destination cannot be reached by alternative transportation within 4.5 hours (measured from airport to airport).

Simple Flying | Related SkyTeam Launches Second Annual Sustainable Flight Challenge - Travel Mole



Philippine Airlines Plans New A350 Business Class

Philippine Airlines looks set to join Qantas, Air New Zealand, Etihad, Lufthansa, JAL and many others in the “new jets = new business class” movement. For the Manila-based carrier, this means pairing its order for nine Airbus A350-1000s with a fresh take on business class. Its current A350-900s and older A330s rely on the popular Vantage XL platform from Thompson Aero, albeit in a less customized form than the Qantas, LATAM and Virgin Atlantic iterations (the latter of which adds a privacy door to the experience).

Executive Traveller | Related Philippine Airlines Orders Nine A350-1000s – Business Traveller



PANYNJ To Transform New York’s Airport System With Smart Technology

The operational ecosystem of the Port Authority’s airports with five airports, 12 terminals, about 100 airlines and a wide range of stakeholders makes it one of the most complex aviation operating environments in the world. For airport management, the evolution of their approach focuses on digital-driven outcomes that are agnostic to the range of technologies across the terminals. They say the most important thing is to provide easy access to data because their success hinges on integrating live and historical data into a complex operating environment.

Future Travel Experience | Related New York Port Authority, NASA Partner To Study AAM Integration - Aviation Week Network



Emirates To Phase Out Paper Boarding Passes For Flights From Dubai

Emirates will require most passengers departing Dubai to use a mobile boarding pass instead of a printed paper version. Passengers checking in at Terminal 3 of Dubai International airport will receive their mobile boarding pass via email or SMS. Those who check in online can load their boarding pass into their Apple Wallet or Google Wallet, or retrieve their boarding pass on the Emirates app too. To further reduce the use of paper, the checked-in baggage receipt is also emailed directly to the passengers, with a copy of it available in the Emirates app.

Business Traveller | Related Emirates Drops Paper Boarding Passes For Most Flights Leaving Dubai - Simple Flying



Norwegian To Implement Cutting-Edge High-Speed WiFi Technology

Norwegian is to launch Anuvu’s cutting-edge high-speed WiFi technology. The partnership will pave the way for stable, fast and reliable WiFi onboard that will improve Norwegian’s customer experience. Norwegian will be the first airline in Europe to implement this cutting-edge technology which will allow customers to browse, stream, upload and download from the internet at speeds up to 20 times faster than what is currently available. In addition, the technology has extra bandwidth, allowing ten times as many customers to access the internet simultaneously without impacting performance.

Future Travel Experience | Related Norwegian Signs Agreement To Improve Onboard WiFi Service - Scandasia



Air New Zealand Gifts Customers Roses On Mother’s Day

Air New Zealand surprised more than 1000 customers on Mother’s Day by gifting them bouquets of flowers. The bouquets were given out during baggage claim at seven airports across New Zealand. Customers flying to seven different regions, including Auckland, Wellington, Christchurch and Palmerston North, received a surprise bouquet of flowers. They could pick up their surprise flowers on the baggage claim belt at each airport as a treat for themselves or to give to their mothers or motherly figures.

Airways | Related Air New Zealand Transforms Baggage Carousels With Roses For Mother’s Day - Simple Flying



Helsinki Airport To Open 17 Restaurants And Shops

Helsinki Airport in Finland is to open 17 restaurants and shops during the summer and autumn of 2023. Most of the restaurants and shops are located in the new service and meeting area, which is currently being built on the site of the former departures hall. Helsinki Airport’s service revamps and the completion of the service and meeting area will be the culmination of Finavia’s 10-year investment program, which will end in the autumn of 2023.

Passenger Terminal Today | Related Finavia Launches New Restaurants And Shops At Helsinki Airport - International Airport Review




Today’s picture comes from @planespotterin_leonie, showing a SWISS Airbus A330 and an Emirates Airbus A380 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Hit one million miles on @united tonight and appreciate the flight attendants recognizing, they were very nice! (Oddly not a word from the cockpit, despite the stories I've read.) Started my United #paxex experience flying to @fly2ohare and hit the milestone doing the same!

Traveler @EcoPaxEx


Association News


Future Travel Experience EMEA returns to the “Silicon Valley of Europe”, Dublin from 23-25 May, to become established as the region’s definitive end-to-end air transport innovation show with an atmosphere, energy and audience like no other. This high-level three-day event, focused on the art of scaling innovative ideas, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking. For more information, click here.


> Quote of the Day

“After last year’s inaugural challenge generated hundreds of new innovations, many of which are being adopted by our airlines, we’re excited to see what new ideas the second Sustainable Flight Challenge will bring our industry.”

Patrick Roux, SkyTeam CEO
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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