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May 27, 2022



Today's Top Stories


KLM Unveils New Premium Comfort Class

KLM has launched its new Premium Comfort Class, an intermediate cabin offering more space, luxury, service options, comfort and privacy than Economy Class, at lower prices than World Business Class. The new cabin class will feature a distinctive catering concept including one or two hot meals that will be served on intercontinental services depending on the duration of the flight, and passengers will be offered coffee, tea, liqueur, ice cream, a variety of snacks and cocktails. Collins Aerospace designed the seats which are lighter than their predecessor. Premium Comfort Class Passengers will have more flexible baggage arrangements and preferential check-in and boarding.

KLM | Related Aviation giant KLM to face legal action in first major challenge to airline industry ‘greenwashing’ – CNBC



Qatar and Airbus go to Trial Over Ongoing Dispute

Qatar Airways and Airbus will go to trial in June 2023 to settle an ongoing dispute over flaws in protective paint on some of the carrier’s Airbus A350 aircraft. On Thursday, a UK High Court judge ruled the case was of public interest after the Doha-based carrier questioned the safety of more than 20 grounded aircraft. While the judge backed the airline’s call for a speedy trial, he refused to order Airbus to stop formally trying to deliver more A350s to Qatar Airways, or to refrain from re-selling undelivered aircraft. In a statement Qatar Airways said it is “extremely pleased” with the decision, stating further, "We will finally be able to assess the cause of the damage to our aircraft and the expedited trial will provide a swift resolution of this unprecedented dispute."

Business Travel News Europe | Related Qatar Airways loses UK court bid to force Airbus to supply A321neo – The Guardian



China Airlines Partners with Immfly on New W-IFE System

China Airlines has partnered with Immfly to introduce the new Fantasy Sky Wireless Entertainment System for its Boeing 737-800 fleet.  The W-IFE platform enables service consistency within China Airlines’ fleet and allows passengers to use their smart devices to connect to the aircraft network. Passengers will have access to free video-on-demand services for Hollywood blockbusters, selected Japanese, Korean and Taiwanese films,  and popular music; publications such as the Dynasty magazine and Sky Boutique Duty-Free Shopping; and flight information and real-time status. The system will also allow China Airlines to transition to a digital and paperless cabin.

Immfly | Related China Airlines taps Inmarsat and SITA for A321neo onboard Internet – Runway Girl Network



SWISS Offers New Meal Pre-Select Option for Long-Haul Business Class

Starting today, SWISS business-class travelers on its long-haul services can pre-select their inflight meal online free of charge up to 36 hours ahead of their departure. The feature offers passengers four additional meals to choose from on long-haul flights from Switzerland in addition to the four that are offered in its “SWISS Taste of Switzerland” program. The four new meals include a ‘Züri Geschnetzeltes’ (sliced veal in cream sauce), meatloaf with morel sauce, perch fillets with lemon butter, and red vegetable curry with basmati rice from Zurich’s Hiltl vegetarian restaurant.

SWISS | Related Swiss launches pre-order food service on short and medium-haul flights – Business Traveller



Iberia Unveils New Uniform

Iberia has unveiled its new uniforms to be worn by crew and ground staff beginning next month. The uniforms, designed by Teresa Helbig, will initially be worn by staff at the carrier’s Madrid hub before being rolled out worldwide, with the uniforms set to debut “in the air” in June. The designs will be navy blue to embody “balance and professionalism,” with fawn blouses and shirts representing “authenticity and neutrality” and accents in the airline’s signature red and yellow. The collection features twenty garments, including dresses, skirts, trousers, coats, scarves, ties, bags and gloves.

Business Traveller | Related Alaska Airlines launches gender-neutral uniform policy for flight attendants and other staff – CNN Business



Two New Aspire Lounges Open at Ontario International Airport

Southern California's Ontario International Airport today celebrated the launch of its two new Swissport International Aspire premium lounges. The lounge amenities include hot and cold food and beverages, plush seating with ample power outlets, high-speed Wi-Fi and up-to-the-second flight information. Each of the lounges is located in one of the airport’s two terminals and is open to all travelers for an admission fee of $37 per person. "The new lounges in Ontario are open to all travelers irrespective of travel class or airline and offer a dedicated space to relax, refresh and recharge," said Nick Ames, Head of Lounges North America.

PR Newswire | Related Swissport Expands Aspire Lounge Business to Asia, Lounge to Open in Summer – Aviation Pros



Airport Dimensions and Sparc Technology Partner on New Platform Connecta

Airport Dimensions and technology and digital media provider Sparc Technology have partnered to launch Connecta, an e-commerce and traveler loyalty platform. Connecta In-Lounge is fully customizable and can be tailored to any specific range of services available at each airport location. Accessible via a QR code, the platform allows travelers to order food and beverages, book services such as showers and business pods, share feedback and access a selection of online media, including newspapers, magazines and podcasts curated for each location. Connecta In-Lounge will be rolled out across Airport Dimension’s Club lounges, partner locations and airports.  

PAX International | Related Gameway and Airport Dimensions partner in the opening of Gameway lounge in Charlotte Douglas International Airport – Travel Daily News





A Singapore Airlines Boeing 777-300 on its way to Singapore from London Heathrow. Captured by @plane_crisps

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

@qatarairways has partnered with flydubai, Kuwait Airways, @omanair, and @Saudi_Airlines to Bring Football Fans Match Day Shuttle Flights for the FIFA World Cup Qatar 2022. Read more: https://timesaerospace.aero/news/air-transport/football-fans-to-receive-match-day-shuttle-flights-during-fifa-world-cup #airlinesandairplanes #footballnews #passengerexperience #airtravel

Times Aerospace @TimesAerospace


Association News

Submit Your Nominations for the APEX/IFSA Awards!

The APEX/IFSA Awards program returns this year and is now accepting submissions. As the PaxEx industry’s most influential organization, our awards program is more relevant than ever. This years awards consist of eight categories including, APEX Best Inflight Connectivity Innovation; APEX Best Inflight Entertainment Innovation; APEX Best Airport Innovation; APEX Best Marketing Innovation; APEX/IFSA Best Cabin Innovation; APEX/IFSA Best Product or Service; IFSA Best Inflight Food or Beverage; and IFSA Best Onboard Amenity. Submit your application before the 21 June 2022 deadline.


> Quote of the Day

"Passengers are looking to be part of a digital environment for a better flight experience."

Jeremy Chang, China Airlines
Read the article


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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