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May 30, 2023

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Today's Top Stories

American Airlines Removes 10,000 Flights From September Schedule

Coming off Memorial Day Weekend, in which the US had its busiest day in air travel since before the COVID-19 pandemic, American Airlines has removed more than 10,000 flights from its September schedule. Though significant, the cut only represents a 6% reduction in American’s operations in September. As of last week, the carrier had 175,589 flights scheduled and now plans to operate 165,025. In September 2022, American operated 160,434 flights, 2.9% fewer than scheduled. American’s Newark-Chicago route suffered the most significant reduction, with 62 fewer flights one-way.

Simple Flying | Related Major Airlines Cut Back On Summer Schedules And Leave Some Markets Completely - Consumer Affairs

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oneworld Trials AI To Help Book Round-The-World Tickets

oneworld has completed initial trials of artificial intelligence technology to assist customers booking round-the-world (RTW) tickets. The alliance said that in contrast to the general shift towards online booking channels, the majority of RTW itineraries are still booked with human agents, due to their complicated make-up with hundreds of possible destinations and several flight combinations. oneworld said that initial results of the trial had been very promising, with customers using the new tool 4 times more likely to create bookable RTW itineraries which meet their requirements.

Business Traveller | Related How oneworld Is Leveraging AI To Help Sell Round The World Tickets - Simple Flying

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South Korea’s Asiana Airlines Bans Emergency Seats

South Korea’s Asiana Airlines has stopped selling some emergency exit row seats following an accident in which a passenger opened an emergency exit door midair causing panic on board. The incident took place on an A321-200 plane, which was carrying nearly 200 passengers, as it approached the runway at Daegu International Airport. The plane landed safely but several passengers were hospitalized. There were no serious injuries or damage. It is however unclear how the move might stop passengers seated elsewhere on the plane from attempting to open the emergency door.

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Air India Launches New Customer Support Portal

Air India has added a new digital customer support tool to its website’s “Contact Support” area. Customers may easily search for tailored information, request services, give comments, and file complaints with the new system. Customer queries are automatically routed to dedicated customer service teams with subject matter expertise to respond in a timely manner. This greatly enhances the quality of resolution and response time. This is also in sync with the inclusive vision of seamless customer experience that Air India is committed to offer as part of its transformation journey.

Jetline Marvel | Related Air India Launches New Digital Customer Support App - Simple Flying

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Qantas To Launch Digital Bag-Tracking Tech

Qantas passengers will soon be able to track their luggage and know where their checked bags are at every stage of the flight. The airline has said that baggage tracking will be added to the Qantas app towards the end of 2023, through which travellers would receive baggage notifications during their journey. Qantas was actually well ahead of the curve on this, launching its RFID-enabled Q Bag Tags in 2010. However, there’s currently no way for the traveller to access that system.

Executive Traveller | Related Virgin Australia To Launch Bag-Tracking On Domestic Flights - Executive Traveller

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Emirates Offers Exclusive Vintage Sparkling Wine In Premium Economy

Emirates’ Premium Economy Class passengers can now sample an exceptional sparkling wine onboard that is a global exclusive to Emirates – Chandon Vintage Brut 2016. A deliciously soft, fresh, and creamy wine with length and finesse, Chandon Vintage Brut 2016 is a blend of 50% Pinot Noir, 45% Chardonnay and 5% Meunier. It is also the first wine ever made at Chandon Australia since its foundation in 1986. Passengers can enjoy the beverage perfectly paired with inflight meals, and throughout the flight.

Breaking Travel News | Related Emirates Introduces Vintage Sparkling Wine In Premium Economy - Business Traveller

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Changi Airport Transforms Departure Hall Into A Hall Of Games

From May 26 to July 16, Changi Airport has transformed its Terminal 3 departure hall into a hall of games, in collaboration with Hasbro Gaming. The hall has physical and digital (‘phygital’) versions of popular games such as Connect 4, Hungry Hungry Hippos, Twister, The Game of Life and Guess Who? To access the phygital experiences, a free Gamer Pass can be redeemed with a minimum spend of S$50 (US$35) at participating outlets in Terminals 1 to 4. Gamer Passes can also be purchased for S$5 (US$4) each.

Passenger Terminal Today | Related Changi Airport Has Giant Marvel Statues And Larger-Than-Life Board Games, Just In Time For June School Holidays - CNA Lifestyle

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> PHOTO OF THE DAY

Today’s picture comes from @dtaviation, showing an Air New Zealand Boeing 767 aircraft. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

[Airline Review] Decent experience flying @British_Airways economy class from London 🇬🇧 to Las Vegas 🎰 Tasty meals and a crew that efficiently did its job. https://flight-report.com/en/report/62031/british-airways-275-london-lhr-las-vegas-las/ #avgeek #paxex

Flight Report @flight_report

Association News

FTE EMEA

Future Travel Experience EMEA returns to the “Silicon Valley of Europe”, Dublin from 23-25 May, to become established as the region’s definitive end-to-end air transport innovation show with an atmosphere, energy and audience like no other. This high-level three-day event, focused on the art of scaling innovative ideas, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking. For more information, click here.

> Quote of the Day

“We are focused on improving the experience for travellers booking a oneworld Round the World ticket. We’ve partnered with Elemental Cognition to elevate the technology powering our booking experience, and ease the challenge our customers face when planning such complex journeys.”

oneworld CEO Rob Gurney
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The next newsletter will be out tomorrow.

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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