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June 16, 2021



Today's Top Stories


EU, US Agree to End Airbus, Boeing Trade Dispute

The US and Europe have agreed to end the 17-year-long trade dispute over subsidies for Boeing and Airbus, with both sides to suspend tariffs for the next five years on or before July 11. US Trade Representative Katherine Tai said both parties have also agreed to “clear statements on acceptable support for large civil aircraft producers.” Furthermore, cooperation between the EU and US will see the two work together to address the non-market practices of third parties, such as China, “that may harm their respective large civil aircraft industries.”

The Hill | Related EU and US take decisive step to end aircraft dispute – European Commission



US DOT Wants to Fine Air Canada $25M for Delayed Refunds

The US Department of Transportation (DOT) is planning to fine Air Canada approximately $25.5 million for delayed refunds to passengers whose flights between the US and Canada were canceled or rescheduled due to COVID-19. Since March 2020, the DOT has received over 6,000 complaints from people who had to wait between five and 13 months for their money back. The complaint will go to an administrative law judge, but Air Canada said it will challenge the fine. The DOT is also investigating the handling of refunds at other airlines. 

USA Today | Related Air Canada Extends Deadline for COVID-19 Refunds – Business Traveler USA



Three More Airlines Sign Up for IATA Travel Pass

Aeromexico, LATAM and Malindo Air have become the latest to test the IATA Travel Pass. LATAM began using the solution on June 14 for services from Lima to Miami and Santiago de Chile, and from Santiago de Chile to Lima and Miami. Aeromexico will introduce the IATA Travel Pass on flights from Mexico City to Chicago and Madrid from June 21. It offers 4,400 and 4,900 seats per week to each destination, respectively. In Kuala Lumpur, Malindo Air has partnered with selected laboratories, which are authorized to send test results to passengers on eligible flights via the app.




Sunclass Airlines Opts for Inflight Dublin’s Wireless IFE

From July 21, Danish charter carrier Sunclass Airlines will deploy Inflight Dublin’s Everhub wireless in-flight entertainment (IFE) solution onboard its Airbus A321 aircraft. Inflight Dublin will also continue to provide content services for the carrier’s A330 fleet, offering access to films, TV shows, music, digital publications and the Gladia8tor Gaming platform. “The quick turnaround time and utilization of one supplier for both our content and wireless IFE requirements will ensure an efficient and flexible setup, rollout and future expansion,” said Christina Pedersen, Customer Experience Manager at Sunclass Airlines. 

Inflight Dublin | Related Korean Air to Trial Inflight Dublin’s Everhub Wireless IFE – APEX Media



EVA Air Introduces Bespoke Guzzini Tableware in Premium Economy

Clip has partnered with Italian brand Guzzini to create bespoke tableware for EVA Air’s premium economy-class cabin. The design combines Guzzini's signature transparent material with a tea leaf pattern and asymmetrical lines referencing Taiwan’s contemporary architectural landmarks. The salt and pepper set also references an iconic Taiwanese building. The tray, long plate, two-color bowl and cup in the set are made from injection plastic that can be washed over 80 times. There is also a glass bowl, a casserole dish made from lightweight china, and a paper tray liner and napkin made from eco-friendly paper. 

Pax International | Related Singapore Airlines on designing modern and cross-cultural serviceware – Runway Girl Network



SWISS Shrinks Aircraft Fleet, Staff Numbers

SWISS International Air Lines (SWISS) is to retire five Airbus A330 and A340 aircraft, as well as ten Embraer E190 jets operated by its regional subsidiary, Helvetic Airways. The carrier attributes the move to being faced with “a lasting 20% decline in customer demand in the medium-term” due to COVID-19. SWISS is also planning to cut 550 of its workforce as part of its “Reach” program, which aims to save $555 million over the next three years. “In the future, SWISS will be smaller. But it will also be more focused, more digital, more efficient and more sustainable,” said SWISS’, CEO Dieter Vranckx.   

Aerotime | Related Switzerland Announces Plans to Reopen to Vaccinated Americans Starting June 28 – Travel + Leisure



Frankfurt Airport Tests Contactless Food Ordering Solution

Frankfurt Airport is piloting a contactless food-ordering service in Pier A of Terminal 1. Yoordi allows passengers to use their smartphones to order and pay for food and beverages from various restaurants at the airport. There’s no need to download an app, as menus are available to view via QR codes. Once the food has been ordered, passengers can collect it from the restaurant’s “fast-lane” or wait for a server to bring it to the table. The service is available in multiple languages and accepts various payment methods. During the pilot phase, it will be tweaked to better service customers and restaurants.

Fraport | Related Contactless and Cute: Robots Aiding Airport Food Delivery – APEX Media





A KLM flight following the marshal on a stormy day at YUL. Captured by @ravilet_photos.

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> Tweet of the Day

Our Pride flies nonstop. Literally! 🏳️‍🌈✈️ We are longtime supporters of the LGBTQ+ community, and we’re proud to share our newest special aircraft, which was inspired by leaders of Alaska’s LGBTQ+ employee group to encourage conversations around belonging, equity and equality.

Alaska Airlines @AlaskaAir


Association News

ICYMI: Air France Receives Diamond-Level Health-Safety Certification

Following its participation in the APEX Health Safety powered by SimpliFlying audit in March, Air France has received a Diamond-level certification for its hospital-grade approach to the wellbeing of passengers and staff. Head to airlinehealthsafety.com to find out how to begin your health safety audit without charge. We aim to bring every airline possible up to Gold-standard health safety or higher.


> Quote of the Day

"We’ve all had a difficult year and a half, and let’s face it: traveling again is weird."

Sara Rathner, Nerdwallet
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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