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July 6, 2021

US Airlines May Have to Refund Passengers for Delayed Luggage

The US Department of Transportation is set to propose that airlines should refund fees for checked baggage if it isn't delivered to passengers within 12 hours of a flight landing in the US or 25 hours following an international flight. Current regulations require refunds only if bags are lost, although airlines must compensate passengers for incidental expenses incurred while their bags are delayed. The proposal will also suggest passengers receive refunds for fees for extra services like in-flight connectivity if the airline fails to provide the service.

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Emirates Reopens DXB First Class Lounge

Emirates has reopened its First Class Lounge at Dubai International Airport (DXB), meaning eligible passengers can once again enjoy a facial treatment at the Timeless Spa and services at Shoeshine by Mr Cobbler. The seating in the lounge’s dining, rest and social areas have been refreshed, as has the food menu, which features over 55 dishes created by Emirates Flight Catering. Based on customer feedback, it now includes a selection of vegan, gluten-free and healthy options alongside items such as a chargrilled Wagyu burger, 72-hour braised beef short ribs and a traditional Emirati breakfast.

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BA Settles Legal Case Regarding 2018 Data Breach

Solicitors have confirmed that British Airways (BA) has settled a legal case following a large-scale data breach in 2018 that led to the personal information of 420,000 staff and customers being leaked. Law firm PGMBM said those affected would receive a confidential settlement following mediation with the carrier, but added that it does not include any admission of liability on BA’s part. Britain's Information Commissioner's Office fined British Airways a record amount of approximately $27.7 million in October 2020.

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Air France Reveals New La Première Menu

Triple Michelin-starred French chef Arnaud Donckele has worked with Servair’s Culinary Studio to create a menu for passengers traveling in Air France’s La Première cabin. It will be available from July to October on departure from Paris-Charles de Gaulle. The menu includes anise caviar as an appetizer and a starter of roasted langoustine. Seven main dishes, such as smoked burrata ravioli and poached poultry in artichoke and basil broth, supreme pesto sauce and macaroni au gratin with parmesan, will be rolled out progressively.

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Germany Eases Travel Restrictions for Five Countries

The Robert Koch Institute has eased travel restrictions for visitors from the UK, Portugal, Russia, India and Nepal. Passengers entering Germany from these countries do not need to self-isolate if they have had both COVID-19 jabs or have recovered from the virus. Those that have not been vaccinated will be required to self-isolate for 10 days, but will have the option to leave quarantine following a negative test on the fifth day. Under the countries' previous classification, only German citizens were allowed to travel and all arrivals were required to self-isolate for 14 days.

Deutsche Welle | Related Canada, US are easing pandemic border-crossing restrictions – Associated Press

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S7 Technics Automates Production of Airbus Interior Panels

S7 Technics has introduced an automated plant for the production of Airbus aircraft cabin panels in Russia that uses a high-precision computer numerical control (CNC) machine from Czech company Volter. It can produce between then and 20 panels per working shift. Maxim Akchurin, S7 Technics’ project manager, Business Development, said, “During base maintenance checks ... 30-80% of the aircraft cabin panels are replaced. Our production of panels will speed up the process of replacing them on aircraft undergoing maintenance.” The panels are also up to 30% cheaper than those offered by OEMs.

Aviation Business News | Related S7 Technics launched the first automated plant for the production of Airbus aircraft panels in Russia – S7 Technics

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PRG Opts for SITA’s Passenger Processing Technology

Prague’s Václav Havel Airport (PRG) has deployed SITA’s passenger processing infrastructure, giving passengers access to mobile, self-service and automated solutions on- and off-site. The technology includes 35 SITA TS6 check-in kiosks supported by the SITA Flex cloud-based common-use platform. Sergio Colella, SITA’s president for Europe, said, “Airports must manage the current financial strain from low flight volumes while readying themselves for sustainable growth. With this deployment ... we’re proud to support Prague Airport in addressing both challenges.”

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> PHOTO OF THE DAY

Firefly Airlines' bright livery reflected on the tarmac at Penang International Airport. Captured by @nazreen5447.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Is there a market for a bird-specific mood lighting mode? We're thinking a calming lavender light wash to relax feathered friends and encourage them to disembark. Great to see @united crew deal swiftly with these two little stowaways. #PaxEx #BirdEx

Cobalt Aerospace @cobaltaerospace

Association News

Nominations for the APEX/IFSA Awards are Now Open!

The APEX/IFSA Awards, which recognize specific achievements made in the past year, are open for nominations across eight categories: APEX Best Inflight Connectivity Innovation, APEX Best Inflight Entertainment Innovation, APEX Best Airport Innovation, APEX Best Marketing Innovation, APEX/IFSA Best Cabin Innovation, APEX/IFSA Best Product or Service, IFSA Best Inflight Food or Beverage and IFSA Best Onboard Amenity. Submit a nomination before July 16.

> Quote of the Day

"What’s being lost in today’s swarm of streaming services ... is the deep connection fueled by the stories that surround all the songs and artists that we love."

Jim Spinello, Coda Collection
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Until tomorrow

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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