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July 11 2022



Today's Top Stories


DFW Airport trials LG customer service robot

DFW Airport will operate LG’s multi-purpose customer service robot CLOi GuideBot in Terminal D. The demonstration will run until July 25 to guide travelers to points of interest, using speech recognition and touch interactions to display flight details, facilitate mobile ordering, provide concession options and more. The robot offers nine hours of operation and a five-hour charging time, and stands 1.5m tall with a 9.2in LG LCD ‘face’ display. Using a microphone, 3D camera and 18 sensors including lidar, time of flight, magnetic, bumpers and inertial measurement unit, the robot can navigate busy spaces and react to approaching users.

Passenger Terminal Today | Related

LG CLOi GuideBot to be Demonstrated at Dallas Fort Worth International Airport (DFW) - AV Nation



SAS pilots stop flying stranded passengers back home

Scandinavian Airlines System’s Pilot Group (SPG) announced that it will stop operating charter flights meant to bring stranded passengers back home. SPG partially broke its strike on July 7th on two conditions: that passengers will only be ferried on the return leg, and only flights to vulnerable destinations will be operated where other travel options are scarce. However, after operating said charter flights over the weekend, the pilot union observed that SAS was utilising them on routes well-serviced by other carriers.  SAS says the alternatives are extremely limited and it’s not proving easy to fly the charter passengers home.

Simple Flying | Related

SAS pilots stop flying stranded Scandinavian travellers home - The Local



El Al aiming to snap up smaller rival

Israel's national carrier El Al plans to take over the country’s second-largest airline, Arkia. El Al aims to continue negotiating with the leisure airline regarding a proposed acquisition, but the exclusivity period for the talks is not being extended. Under the terms of the proposed deal Arkia, which flies a small fleet of two Airbus A321neoLRs and three Embraer E195 regional jets, will become a wholly owned subsidiary of El Al. In turn, Arkia shareholders will own a 10%-14% stake in El Al through shares and options. Arkia will still continue to operate in its own colors and as a distinct brand.

Times Aerospace | Related

El Al Reaches Pilot Salary Dispute Agreement - Simple Flying



Boeing to Fly the 737 MAX 10, 777X Aircraft at Farnborough

At the Farnborough International Airshow this month, Boeing will demonstrate its new 737 MAX 10 and the 777-9, as well as new tools for the development of more environmentally friendly and autonomous flight. The company plans to fly both aircraft to the airshow on a blend of sustainable aviation fuel (SAF). It hopes to reflect its commitment and progress toward cutting carbon emissions to zero. The 737 MAX 10 is reportedly one of the most fuel-efficient aircraft in its class, whereas the 777-9 will offer a 10 percent reduction in fuel consumption making it the most efficient twin-engine jet in the world.

Airways Mag | Related

737 MAX 10 & 777X: What To Expect From Boeing At The Farnborough Airshow - Simple Flying



Qatar Airways unveils three new frequent flyer lounges at Doha

Qatar Airways unveiled Platinum, Gold, and Silver frequent flyer lounges at Doha’s Hamad International Airport (HIA). Designed for passengers seated in economy or premium economy, the new trio join Qatar Airways’ flagship Al Safwa first class and Al Mourjan business class lounges, which are reserved for travellers in those respective cabins. The state-of-the-art lounge facilities with stunning tarmac views will provide a peaceful haven to Qatar Airways Platinum, Gold, and Silver loyalty members, and oneworld Emerald and Sapphire card holders. Passengers can extend an invite to one guest using their plus-one complimentary access.

Executive Traveller | Related

Qatar Airways unveils three new lounges at Hamad International Airport - The Peninsula



Orlando Airport showcases US$2.8bn Terminal C ahead of summer opening

Florida’s Orlando International Airport has released images of its US$2.8bn Terminal C, which is set to open this summer. The 1.8 million ft2 Terminal will be the largest sized terminal project in the US in recent years. It’s expected to serve up to 12 million passengers annually and feature a new Federal Inspection Service facility as well as 15 new gates (accommodating up to 20 aircraft), along with amenities including a nursing station and pet relief areas. At full build-out, Terminal C will increase capacity to 60 million passengers annually.

Passenger Terminal Today | Related MCO's New Terminal C Project to be The Largest in the US - ftn News



Flightpath 3D reaches 4,000 install milestone

FlightPath3D announced today that it has successfully implemented its 3D map on more than 4,000 aircraft worldwide, up from 3,000 installations last year. FlightPath3D attributes this success to building a way for passengers to connect with their journey and airline destinations. With the platform, passengers can access content from destinations or look out the cockpit window like a pilot — all integrated within a map. Personalized options can deliver content based on interests such as nature, architecture or Instagram-popular hot spots. It is also saveable and shareable to help users build an itinerary and share it.

PAX International | Related FlightPath3D reaches 4,000 installations worldwide - Runway Girl




Today's picture comes from @rj1h, showing a Volotea A319 departing Biarritz on the way back to Strasbourg. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

.The @recaro_as BL3710 seats, coming on @IndiGo6E A320neo/A321neo aircraft in January 2023 and onwards. IndiGo will be the first in the Indian subcontinent to fly this seat. It weighs less than 10 kg #PaxEx

Ajay Awtaney @LiveFromALounge


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


> Quote of the Day

"The LG CLOi GuideBot is up to the challenge, providing wayfinding, powerful advertising opportunities and valuable data on interaction times and usage.”

Jeffrey Weiland, business-to-business robotics team leader of US business solutions for LG,
Read the article


The next newsletter will be out tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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