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July 12 2022



Today's Top Stories


Heathrow Airport caps passenger numbers amid travel chaos

London’s Heathrow Airport has decided to limit its departing passengers as the aviation sector struggles to cope with the rise in travel demand. No more than 100,000 daily passengers will be able to depart from July 12 until September 11, the airport announced. Airlines have also been ordered to stop selling summer tickets as the scheduled flights currently have a planned daily capacity of 104,000 seats. This will lead to more cancellations on top of the thousands of flights axed in recent months. 

BerkshireLive | Related Heathrow airport caps departing passengers at 100,000 a day - Economic Times



Biden Administration offers 1 billion USD to improve airport terminals

85 airports across the US will receive approximately US$1bn from the President’s Bipartisan Infrastructure Law funding to improve their terminals. The funding comes from the Airport Terminal Program that will offer grants annually for five years for terminal reconstruction, development and accessibility, improving energy efficiency, and replacing airport-owned air traffic control (ATC) towers. Among the proposed projects is the reconstruction of a 50-year-old terminal at Dexter Regional Airport. 

Passenger Terminal Today | Related

San Diego Airport receives US$24m from federal grant - Passenger Terminal Today



Copa Airlines opens new Copa Club and moves operations to Tocumen’s new T2

Copa Airlines will now welcome passengers departing from Tocumen International Airport to its expansive new Copa Club. Located at the newly opened terminal T2, the 20,000 square foot lounge offers comfortable seating for 420 guests and has flexible quiet spaces to work and unwind. It also features an entertainment area for families, a bar and several culinary offerings, including snacks and a buffet service. The airline has also moved its operations to Terminal 2 that has 38 of the airline’s passenger and baggage check-in counters and 22 self-service kiosks.

Runway Girl | Related Copa Airlines Opens New Copa Club In Panama City Terminal 2 - One Mile At A Time



Shyft to curate exclusive in-flight wellness content for Vistara flyers

Health & wellness platform Shyft has announced the launch of a series of in-flight health and wellness content for Vistara passengers. Titled ‘Feel the Pause’, the series will be hosted exclusively on ‘Vistara World’, Vistara’s in-flight entertainment (IFE) system, and will comprise over 1000 minutes of content. It will include sleep inducing stories, in-flight stretches, breathing exercises, meditation and music tracks categorized under four key libraries - Sleep Solutions, Relaxing the body, Relaxing the mind & Working Aid. The content will help travelers relax and sleep better, especially during long-haul international flights.

afaqs | Related Vistara enhances wellness experience for its customers - The Times of India



Disabled Passengers Receive Bill of Rights from DOT

The US Department of Transportation has published the first-ever ‘Airline Passengers with Disabilities Bill of Rights’ to empower disabled passengers to understand and assert their rights. The bill does not expand or restrict the existing rights of air travelers with disabilities. It provides a convenient summary of existing law to help ensure that US and foreign operators uphold the rights of the specially abled. It also urges airlines to seat children 13 years and younger with accompanying adults at no extra charge. 

WebMD | Related DOT issues disabled passenger rights without narrowbody lav language - Runway Girl



Frontier Airlines Won't Raise Its Bid For Spirit Airlines

Frontier Airlines has announced that it will no longer raise its bid to purchase Spirit Airlines, possibly opening the door for JetBlue Airways to finalize the takeover of the low-cost carrier. Frontier’s CEO also stated that the airline’s revised merger agreement from the previous month would be their best and final offer. Frontier initially had a cash-and-stock deal with Spirit in February. After JetBlue’s offer in April, Frontier had revised the cash component of its deal to $4.13 per share and the reverse termination fee to $350 million. The bidding war had caused Spirit to delay shareholder voting to decide the final offer.

Simple Flying | Related Frontier Airlines Will No Longer Raise Bid to Purchase Spirit - Travel Pulse



Lion Air Group’s Batik Air to Acquire Boeing 737 MAX

Indonesia-based Lion Air Group has reiterated its commitment to the Boeing 737 Max, with its subsidiary Batik Air Malaysia scheduled to receive the first Boeing 737-9 aircraft in 2023. Over two hundred 737 MAX have been ordered by the airline group, which also comprises Thai Lion Air (SL), Lion Air (JT), Super Air Jet (IU), and Batik Air of Indonesia. Indonesia was among the last few countries around the world to re-certify the aircraft which was grounded globally in 2019 following two fatal crashes.

Airways Magazine | Related Lion Air Group ‘still committed’ to 737 Max: Chairman - FlightGlobal




Today's picture comes from @robert_planespotter, showing a Boeing 737-800 with the registration UR-PSF departing Poznań Ławica Airport towards Baku.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

In-flight catering by @emirates at 40,000ft outperforming fine dining restaurants #emirates #paxex

Luka Popovic @lukapop90


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


> Quote of the Day

“Over the past few weeks, as departing passenger numbers have regularly exceeded 100,000 a day, we have started to see periods when service drops to a level that is not acceptable.”

John Holland-Kaye, Heathrow chief executive
Read the article


The next newsletter will be out tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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