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August 4 2022



Today's Top Stories


American Airlines Announces Investment In ZeroAvia

American Airlines has signed a deal with Zeroavia, a leader in hydrogen-electric, zero-emission aviation. This provides American the opportunity to order up to 100 engines from ZeroAvia’s hydrogen-electric powertrain development program. Zeroavia is currently developing certain type certifications of its propulsion technology so that they can eventually be incorporated into the regional jet market.  Zeroavia is initially targeting a 300-mile range in 9-19 seat aircraft by 2024, and up to 700-mile range in 40-80 seat aircraft by 2026.

Business Traveller | Related ZeroAvia aims for ‘true zero’ instead of net zero - SimpliFlying



Etihad Partners With 15below To Implement New Digital Solutions

Etihad Airways is partnering with automated passenger communications provider 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered. Etihad is migrating its guest communications platform, which already manages itineraries and receipts and pre-departure communications, from Sabre to Amadeus Altéa. The carrier will also be implementing 15below’s Disruption Communications, Queue Manager, and Flight Status Notifications solutions.

Inflight | Related JetBlue cuts down queues at the airport by introducing vital technology - Travel Daily News International



DOT Proposes Major Change To Airline Refund Rules

Under a Notice of Proposed Rule Making issued this week by the US Department of Transportation, passengers will receive full refunds when an airline cancels or “significantly” changes a flight. "Significantly" is defined as a departure or arrival time that’s off by at least three hours for domestic flights, or at least six hours for international flights. Non-expiring vouchers are to be issued if passengers are unable to travel owing to a “serious communicable disease.” And if the airlines receive government funding related to a health emergency those passengers would be due refunds, not vouchers.

PAXEX.AERO | Related New rules coming next month for Canadians with cancelled, delayed flights - DH News



airBaltic Teases Starlink In-flight Internet Consideration

When it comes to considering SpaceX’s Starlink as a potential in-flight internet service provider, airBaltic CEO Martin Gauss took to Twitter. He asked in the tweet if they should be equipping the airBaltic Airbus A220-300 fleet with Starlink. A decade ago the carrier chose the A220 (CSeries at the time) as the future of its fleet. It planned to offer in-flight WiFi service as part of the on-board passenger experience. But Gauss remains unimpressed by the options currently available. Gauss notes that Starlink is the only potentially viable in-flight internet solution airBaltic has not tested.

PAXEX.AERO | Related Starlink Scuttlebutt: Skepticism and Support - PaxEx.Aero  



Airbus Axes Remaining A350 Jet Deal With Qatar Airways

Airbus has revoked its entire outstanding order from Qatar Airways for A350 jets, severing all new jetliner business with the Gulf carrier. The two aviation titans have been waging a rare public battle for months over the scarred condition of more than 20 long-haul jets that the airline says could pose a risk to passengers and which Airbus insists are completely safe. Qatar Airways is suing Airbus for at least $1.4 billion after almost half its A350 fleet was grounded by Qatar's regulator over premature surface damage.

Simple Flying | Related The Qatar Airbus A350 Paint Conflict: A Timeline Of Events - Simple Flying  



ITA Demonstrates The Value And Pitfalls Of The Generic Widebody Cabin

Start-up airline ITA Airways, the successor to Italian national carrier Alitalia, displayed its A350 at Farnborough. Up front ahead of door two is a full cabin of the Collins Aerospace Super Diamond seats, which were introduced to the A350 by Qatar Airways. In shape, design language and form, the ITA seat resembles the latest British Airways A350 business product. It has the two irregular pentagonal side bins with power, an effective if somewhat inelegant sliding tray, a decently sized inflight entertainment monitor, and deals with the head injury criterion of certification via an over-shoulder belt.

Runway Girl Network | Related ITA Airways' New Airbus A350 Taking Centre Stage at Farnborough International Airshow - FTN News



Air Seychelles Flies Over Saudi Arabian Territory To Israel

Air Seychelles said it has become the first airline to receive overflight rights from Saudi Arabia’s government for its flights to and from Tel Aviv, Israel. Flight number HM21 to Seychelles  on August 3rd was the first one to fly over Saudi Arabia to Israel. Saudi authorities recently announced the opening up of the country’s airspace for all carriers in accordance with its obligations under the Chicago Convention of 1944. This move was seen as a special gesture towards Israel as it would benefit the country’s carriers by reducing fuel costs and traveling time on flights to Asia.

Times Aerospace | Related Saudi Arabia opens airspace to Israeli flights - CNN




Today's picture comes from @zsaviation, showing a Delta a330-900 zooming down runway 31L at JFK for its flight to Tel Aviv.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Definitely overdue to create equality in the passenger experience for passengers with restricted mobility #paxex #passengers #disabilityinclusion #airlines #airports

Sally Gethin@gethinsinflight


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


> Quote of the Day

“Our investment in ZeroAvia’s emerging hydrogen-electric engine technology has the potential to play a key role in the future of sustainable aviation. We are excited to contribute to this industry development and look forward to exploring how these engines can support the future of our airline as we build American Airlines to thrive forever.”

Derek Kerr, Chief Financial Officer American Airlines
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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