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August 11, 2021



Today's Top Stories


United Introduces More Flexible Appearance Standards

From September 1, United Airlines will introduce more flexible appearance standards for flight attendants based on feedback gathered from its staff. Cabin crew, customer service representatives and other airport workers of all genders will be able to wear nail polish and “natural-looking” makeup, as well as have visible tattoos. Additionally, male-identifying flight attendants are now permitted to have long hair. “Our modernized appearance guidelines promote a supportive, encouraging, and positive environment for our employees and customers alike,” United said in a statement.

CNTraveler | Related United Sets New Diversity Goal: 50% of Students at New Pilot Training Academy To Be Women and People of Color – United



Delta Refreshes IFE Content Library

Delta has refreshed and expanded the content available via its in-flight entertainment (IFE) platform, Delta Studio. Throughout August and September, passengers can access over 240 films, including 16 new releases such as A Quiet Place Part II and Here Today, as well as The Girl Who Wore Freedom, which was added by Delta’s Veterans Business Resource Group. They can also watch 182 new episodes of top TV shows, which encompass original content from the STARZ network. Furthermore, Delta has partnered with KidNation, which provides educational entertainment designed by artists and child development experts. 

Delta | Related Delta vows to equip domestic fleet with enhanced IFC by end of 2022 – Runway Girl Network



Hawaiian Airlines Mandates Employee Vaccinations

Hawaiian Airlines has followed United Airlines in announcing it will require all US-based employees to have received a single-dose vaccine or both doses of a two-dose vaccine by November 1. Like United, Hawaiian will allow for exemptions based on health or religious grounds. Last week, Frontier Airlines also issued a policy directing employees to be fully vaccinated against COVID-19 by October 1, but will allow those who do not want to be vaccinated to be tested on a regular basis instead. 

Travel Weekly | Related Hawaiian Airlines launches COVID-19 pre-clearing programme – Future Travel Experience



SYNLAB Integrates with IATA Travel Pass

Following a successful pilot program in Columbia, SYNLAB is integrating its lab network with IATA Travel Pass. The partnership will give passengers access to 450 testing labs and over 1,600 sample collection points across 36 countries that can securely share certified COVID-19 test results directly through the IATA Travel Pass app. Mathieu Floreani, CEO of SYNLAB, said, “As the market leader in Europe for PCR testing, we have conducted 18 million PCR tests since the outbreak of the pandemic.” SYNLAB is a medical partner and advisor to national healthcare systems, governmental entities and international companies.

IATA | Related Collins Aerospace, Qantas move to support IATA Travel Pass for international travel restart – Asian Aviation



Kenya Airways Subsidiary Partners with Eve on UAM Network

Kenya Airways subsidiary Fahari Aviation has signed a memorandum of understanding with Embraer’s Eve Urban Air Mobility (UAM) Solutions division to develop an African network for unmanned aircraft operations, and eventually passenger services using electric vertical take-off and landing aircraft. The two companies will collaborate on creating the required urban air traffic management procedures and operating environment. The partnership will also allow Fahari to support Eve’s aircraft and product development process, helping guide the integration of UAM services with Kenya Airways’ operations.  

Future Flight | Related Eve Urban Air Mobility finds Launch Partner in Halo – Aviation Today



Skykraft to Launch ATM Satellite with SpaceX

Australian space services company Skykraft is planning to launch its new 300 kilogram air traffic management (ATM) satellite on SpaceX’s upcoming Transporter-5 mission, which is scheduled for take-off in mid-2022. The Transporter missions form part of SpaceX’s SmallSat Rideshare Program, which allows governments, researchers and private companies to send small objects into space in a conjoined launch. Skykraft hopes to create a constellation of 210 satellites that will connect with ground-based satellites to provide a seamless stream of data around the world and improve aircraft safety.        

Australia Aviation | Related UNSW Canberra space spin-off to build air traffic control constellation – ITNews



Chase Sapphire Lounge by The Club Announces Debut Locations

Airport Dimensions and partner JPMorgan Chase have revealed the first three lounge locations for their new Chase Sapphire Lounge by The Club concept. Later this year, the first lounge will open at Hong Kong International Airport’s Terminal 1, followed by facilities at New York LaGuardia Airport’s Terminal B and in the Boston Logan International Airport Terminal B to C Connector. The lounges will be available to Chase Sapphire Reserve card members as well as members of Priority Pass, which is owned by Airport Dimensions’ parent company, Collinson. 

Moodie Davitt Report | Related Airport Dimensions and Ambaar Lounge join forces to create new Brazil airport lounge brand Ambaar Club – Airport Dimensions





Chasing shadows moments from touching down. Captured by @enda_burke.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Our Director General @lf_oliveira1 and new @icao Secretary General @JCS_ICAO had their first official meeting today to reaffirm our two organizations' commitment to collaboration and cooperation in pursuit of industry recovery and beyond #StrongerTogether

ACI World @ACIWorld


Association News

Watch FlightPlan III: C-Suite Week Content On Demand

You can catch up on FlightPlan III: C-Suite Week, co-developed by Inmarsat Aviation and APEX, on the FlightPlan website. Viewers can choose to watch BBC Presenter Aaron Heslehurst interview industry leaders including IATA's Willie Walsh, AirAsia's Tony Fernandes, Qatar Airways' Akbar Al Baker, TAP Air Portugal's Christine Ourmières-Widener and United Airlines' Scott Kirby. View the sessions on demand.


> Quote of the Day

“With the right people in the right positions, we will see more significant changes.”

Christine Ourmières-Widener, TAP Air Portugal
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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