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August 22 2022



Today's Top Stories


Lufthansa To Receive First Boeing 787 By September

Lufthansa is preparing to take delivery of its first Dreamliner in a matter of days, with the jet set to arrive before the end of August. The 787-9 has been stuck at Boeing factories for months as the FAA imposed a ban on deliveries which was only lifted two weeks ago. The plane has already been in Germany, undergoing an extensive cabin refurbishment to feature Lufthansa's new business class cabin. With an order for 32 aircraft, it will be a while before all aircraft are inducted but Lufthansa is looking forward to taking in more.

Simple Flying | Related American just received the first Boeing 787 delivery in 15 months. Here's why the FAA paused deliveries of the jet and how it impacted airlines. - Business Insider India



Spirit’s Transition To SES-17 Satellite Capacity Continues Apace

Spirit Airlines’ new inflight Internet service was initially tested and formally launched using leased Ka-band satellite capacity on in-orbit Hughes satellites. But as of 17th August, a total of 55 Airbus A320 family aircraft in the budget operator’s fleet have transitioned to the new high-capacity, high-throughput SES-17 satellite. In advance of this achievement, Thales engaged in a variety of tests to ensure a seamless switchover. These included mobility testing, mobile van testing, and some flight testing on experimental STC’d aircraft. 

Runway Girl Network | Related Thales FlytLIVE gets boost with SES-17 activation - PaxEx.Aero



Changi Airport To Resume Terminal 5 Construction

Following a two-year hiatus due to the Covid-19 pandemic, work on the T5 project at Changi Airport in Singapore has resumed – with an updated modular design and enhanced resilience and sustainability. Construction is expected to commence around 2024, for T5 to be operational around the mid-2030s. The terminal will be located within the 1,080ha Changi East development, which has a similar land area to the current Changi Airport. It will be designed to handle about 50 million passengers per year and have the flexibility to be built in two phases, in line with traffic growth.

Passenger Terminal Today | Related Accenture and Changi Airport Group extend collaboration - Passenger Terminal Today



AkzoNobel Contributes Colors To Volotea’s 10th Anniversary Livery

Bespoke colors and expert technical advice from AkzoNobel Aerospace Coatings have played a key role in bringing a 10th anniversary livery to life for Volotea, the airline of Europe's medium-sized cities. The livery uses a metallic color scheme as a symbol to reflect the next 10 years of the business. Color technicians from AkzoNobel worked closely with Volotea’s engineering and branding department and the paint team at MAAS Aviation to create three special effect colors and two solid colors that form the basis of the design. The design has been applied to one of Volotea’s A320 aircraft.

PCI Mag | Related Why JetSMART's New Airbus A321neo Has A Humpback Whale On Its Tail - Simple Flying  



Qantas Website Crashes As Frequent Flyers Rush To Claim $50 Credit

Qantas’ frequent flyer website crashed this morning as customers rushed to claim rewards offered to them as an apology for the airline’s recent poor performance. On Monday morning, all Qantas frequent flyers got an email with a promo code to redeem the AU$50 flight credits. However, the airline’s website was inundated with web traffic on Monday morning. This also meant that thousands of passengers booked on Qantas flights couldn’t log in to their accounts or manage bookings. The chaos left thousands of customers miffed.

Australian Aviation | Related Qantas CEO Alan Joyce apologises for airport chaos, offers loyalty program customers $50 flight vouchers - ABC News



Canada Jetlines Set For Inaugural Flight

Canada Jetlines looks set to finally launch operations, nearly a decade after plans for the low-cost airline were first unveiled. The carrier has received its air operating certificate from Transport Canada, enabling it to start flights from Toronto Pearson International airport. Earlier this month Jetlines pushed back its inaugural services from Toronto to Winnipeg and Moncton (New Brunswick) to August 29, while it awaited its AOC. Now that this has been obtained, the airline said that it would “shortly” be releasing new destinations and updated scheduling.

Business Traveller | Related Vancouver seaplane airline completes first point-to-point flight with prototype electric aircraft - CBC News



Direct Flights To Beijing Resume From Manchester Airport

Direct air links between Manchester and Beijing resumed on Monday for the first time since the start of the pandemic. Hainan Airlines announced that it will restart its Beijing-Manchester service, with weekly arrivals and departures every Monday. The airline started flights from Manchester Airport in 2016, with bosses saying the route helped to unlock hundreds of millions of pounds in trade, investment and tourism benefits. The airport said pre-pandemic, around 100,000 people a year traveled between Manchester and Beijing. Studies showed the route led to a 38% increase in Chinese visitors to the North, with an average spend per visit increasing by 94% and export values growing by 41%.

Manchester Evening News | Related UK airport disruptions ease after passenger caps and flight cancellations - Financial Times




Today's picture comes from @spotwithmelvin, showing an Asiana A350 approaching Los Angeles International Airport. Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

FYI, the terminal B-C connector at @BostonLogan is now open. This means all the gates at Terminals B, C, and E are inside the same security zone, though the full walk is no joke. It is about 1.25 miles from B1 to E12, and that's without the spurs in B & C. #avgeek #PaxEx

Seth Miller @WandrMe


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


Director of Business Development, Technical Products and Services - Spafax

Spafax operates as a supplier and partner in the airline industry of inflight entertainment, media and content. Clients include large airlines such as Delta, American Airlines, Jet Blue, Air Canada, British Airways, Lufthansa, Qatar Airways and many more, where it delivers a wide variety of content solutions, media sales and digital services to them Spafax is now recruiting for a Director of Business Development, based in London.  For more details on this role, click here.


> Quote of the Day

“The entire team at Canada Jetlines is thrilled to obtain our AOC after meeting all necessary operation standards and passing all inspections. We thank Transport Canada and greatly appreciate the tireless effort and diligence they undertake to approve new airlines. We excitedly look forward to our launch date, meeting the increased demand for convenient, leisure travel in Canada and beyond and to provide more options to explore the world.”

Eddy Doyle, CEO of Canada Jetlines
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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