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August 23 2022



Today's Top Stories


British Airways Axes 10,000 More Flights To And From Heathrow

British Airways has announced the cancellation of another 10,000 flights to and from London Heathrow until the end of March next year. The airline is slashing its winter short-haul schedule by 8% to keep up with the extension of the passenger cap imposed by the London airport. The airport’s 100,000 daily cap on passenger numbers has been extended by six weeks until the end of October. Heathrow has requested airlines to sell fewer flights as the post-Covid recovery has left it struggling to meet traveler demands, leading to chaos and long queues at the airport.

The Guardian | Related American Airlines Cuts 31,000 Flights From Its November Schedule - CNN



Buttigieg Announces Dashboard For Delayed, Canceled Flights

In a letter to airline CEOs, Transportation Secretary Pete Buttigieg announced that the Department of Transportation (DOT) will launch a dashboard to help customers determine what they are owed if a flight is delayed or canceled. The interactive service will provide air travelers with a single venue to locate easy-to-read summary information on the services or amenities that each of the large US airlines offers in the event of a delay or cancellation due to circumstances within the airline’s control. The dashboard will be launched on the DOT website on September 2.

The Hill | Related Buttigieg: Your Meals And Hotel Should Be Free If Your Plane Is Delayed - Business Insider



German Version Of Curry And Chips Is New Menu Option On-Board Eurowings

Passengers traveling on Eurowings flights that are more than an hour long can now order a spicy version of curry and chips for an in-flight meal. The carrier is the only German airline to offer the classic German Currywurst and French Fries on its menu. The dish will comprise bite-sized chunks of sausage seasoned with curry ketchup and topped with curry powder. The snack will be accompanied by a portion of the airline’s “Fries in the Skies” chips and will be available for 7.50 euros.

Wales Online | Related Emirates Airlines’ New Food Menu Offers Premium Caviar, Vintage Dom Pérignon And Vegan Entrees - Yahoo



Kobe Airport To Demonstrate Customer Service Robots

Kansai Airports Kobe is conducting a demonstration experiment at Kobe Airport in Japan. In the on-going experiment, remote interactive robots placed in airport stores serve customers and recommend products, aiming to make shopping experiences more fun for customers and contribute to product sales promotion. The project is a part of the Moonshot Research and Development Program under the ‘Realization Of Next-Generation Services With Robots’ experiment. This is the second such demonstration experiment, with the first one conducted in September 2021.

Passenger Terminal Today | Related DFW Airport Trials LG Customer Service Robot - Future Travel Experience



Aer Lingus And British Airways Sign Deal For SAF With Aemetis

British Airways and Aer Lingus have signed a deal with Californian renewable fuels firm Aemetis to supply sustainable aviation fuel (SAF) for their San Francisco operations. Under the agreement, Aemetis will deliver 78,400 tons (around 26 million gallons) of SAF to the carriers over a period of seven years, starting 2025. This is estimated to reduce CO2 emissions by up to 248,000 tons. Aer Lingus has also reached a separate agreement with US-based renewable fuel firm Gevo to purchase 19,000 tons of fuel annually for five years.

Flight Global | Related Lufthansa Group To Explore Large Sustainable Fuel Supply Pact With Shell - FlightGlobal



Covarians Seeks To Improve Cabin Environment Through Actionable Data

French firm Covarians has developed a new Internet of Things based application, Aerometrix, to monitor important crew and passenger experience parameters. Aerometrix provides airlines with key information regarding thermal comfort, air quality, ventilation efficiency, and equipment health monitoring. These details are collected using smart sensors which can be placed around the cabin without requiring a refit. The information is then consolidated in a data processing and cloud analytics system to help airlines make tangible changes and offer customizations to passengers.

Runway Girl Network | Related Covarians Launches ‘Aerometrix’ Cabin Air Quality Monitoring Service - Aviation Business News



Startup Southwind Airlines Begins Operations In Georgia

Recently launched Turkish startup carrier Southwind Airlines has added Georgia to its route network, and has started operating chartered flights from Tbilisi International Airport to Antalya Airport. Until September 25, the airline will operate the route on a once-weekly frequency every Sunday, using its Airbus A321 aircraft. However, the airline is in for some heavy competition from fellow Turkish low-cost carrier Pegasus Airlines, which serves frequent flights on the Georgia-Antalya route five times a week.

Simple Flying | Related Türkiye’s Southwind Postpones Russia Launch Date - CH AVIATION




Today's picture comes from @acespotter, showing a United Airlines Boeing 737 MAX 9 taking off from LAX.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Great news: Singapore Airlines is currently offering Business Class passengers on selected aircraft free unlimited in-flight Wi-Fi, as part of a trial. #PaxEx

Mainly Miles @mainly_miles


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


Director of Business Development, Technical Products and Services - Spafax

Spafax operates as a supplier and partner in the airline industry of inflight entertainment, media and content. Clients include large airlines such as Delta, American Airlines, Jet Blue, Air Canada, British Airways, Lufthansa, Qatar Airways and many more, where it delivers a wide variety of content solutions, media sales and digital services to them Spafax is now recruiting for a Director of Business Development, based in London.  For more details on this role, click here.


> Quote of the Day

“We’re giving customers travelling with us this winter notice of some adjustments to our schedule, which will include consolidating some of our short-haul flights to destinations with multiple services. We’ll be offering customers affected by any of these changes an alternative flight with British Airways or another airline or the option of a refund.”

British Airways spokesperson
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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