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August 24, 2021



Today's Top Stories


Delta Air Lines Orders 30 Additional A321neos

Delta Air Lines has placed firm orders for 30 Airbus A321neo aircraft in addition to its previous commitment to 125 of the type. The carrier’s outstanding A321neo orders now total 155. “Adding these aircraft strengthens Delta’s commitment to replacing older fleets with more sustainable, efficient jets, and offering the best customer experience in the industry,” said Mahendra Nair, Delta’s SVP Fleet and TechOps Supply Chain. Delta’s A321neos will be operated across its domestic network and seat 194 passengers: 20 in First Class, 42 in Delta Comfort+ and 132 in the Main Cabin.

Airbus | Related Delta expands Airbus A321neo fleet – Delta



Austrian Airlines Partners with ÖBB to Introduce Bag-Drop-on Trains

Austrian Airlines has partnered with Austrian railway company ÖBB to introduce a new program, AIRail baggage drop, which is testing baggage drop-off directly from trains traveling to Vienna Airport from Linz and Salzburg. Until October 31, AIRail passengers can check in their baggage during the train journey.  Once tagged,  it will be transported to their final destination. On arrival at Vienna Airport, AIRail users can go directly to their gate and board. “Closer dovetailing with the railways is an important part of our strategy. With the AIRail baggage check-in on the train, we eliminate a major disadvantage of a feeder train journey compared to a feeder flight,” commented Alexis von Hoensbroech, CEO at Austrian Airlines.

Future Travel Experience | Related Delta Air Lines to offer Thalys connections in Europe – Breaking Travel News



Eve Extends Collaboration with Ascent

An extended partnership agreement will see Embraer subsidiary Eve Urban Air Mobility Solutions (Eve) provide rideshare booking platform Ascent with up to 100,000 flight hours in its four-passenger Electrical Vertical Aircraft (EVA) from 2026. To enable this, Eve said it will deploy up to around 100 EVA aircraft with unnamed operating partners in the Asia Pacific region. Initially, Eve and Ascent intend to offer flights in Singapore, Tokyo, Bangkok, Manila and Melbourne. Eve has been working with Ascent on developing an urban air mobility ecosystem in the Asia Pacific region since June this year. 

Future Flight | Related Eve Urban Air Mobility announces partnership with Ascent – Embraer



Virgin Australia Introduces Seat-Only Economy-Class Fare

Virgin Australia has introduced a new range of economy-class fares in response to finding that 30% of passengers do not use their checked baggage allowance. An Economy Lite fare allows them to book a seat only. Travelers with an Economy Flex ticket will receive an allowance of 23 kilograms of checked luggage and seat selection is included in the ticket cost. As well as having the benefits of an Economy Flex ticket, Economy Choice passengers can make changes to their booking until 14 days before departure without paying a fee, and will receive bonus Velocity Frequent Flyer Points and Status Credits. 




United Partners with Emmy Awards for Twenty-Second Year

United Airlines has partnered with the Television Academy for the 2021 Emmy Awards Season in a continuation of its position as the organization’s Official Air Carrier. This marks the twenty-second year that the two companies have worked together and makes United the Television Academy’s longest-standing partner. United will transport the Emmy statuettes to LA from Chicago and, as part of the United business portfolio, the airline has revamped its travel experience for production and entertainment companies to include reduced airfares, special rates for equipment, airport escort services and a dedicated 24/7 support desk. 

Business Wire | Related Emmys 2021: Complete Nominations List – Variety



PHL Introduces SkySquad Personal Assistants

Philadelphia International Airport (PHL) has become the sixth airport in the US to offer solo travelers and families with small children the opportunity to book a SkySquad personal assistant to help with a variety of tasks. Passengers can choose from four packages starting from $49 per hour and get help on arrival, during a layover or on departure either by plane or car. SkySquad personal assistants can help passengers get through security or navigate the airport, as well as deliver food and retail items within PHL in partnership with AtYourGate. 

Philadelphia International Airport | Related SkySquad, AtYourGate Match-Up Offers Increased Airport Assistance – APEX Media



Hans Airways Partners with Resource Group for Recruitment

To continue on its path toward gaining a UK Air Operator Certificate later this year, UK startup carrier Hans Airways has partnered with Swiss company Resource Group to begin recruiting flight crew. Resource Group’s UK subsidiary, ContractAir, will work with Hans Airways to hire the Captains, First Officers and Training Captains for its planned fleet of A330-200s, which will fly to secondary airports in India. “Our intention from the beginning has been to work with industry-leading partners like Resource Group,” said Nathan Burkitt, director Flight Operations and Crew Training at Hans Airways.

Travel Daily News | Related Airline Startup Of The Week: The UK’s Hans Airways – Simple Flying





A LEVEL landing at Barcelona El-Prat Airport. Captured by @alvarezmoles.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Our first flight as part of the Civil Reserve Air Fleet (CRAF) has landed at Washington Dulles with 300+ U.S. military personnel, U.S. civilians and Afghan evacuees. We'll proudly continue to support the mission of the U.S. government with additional flights in the coming days.

United Airlines @united


Association News

VIDEO: Watch APEX/IFSA CEO Dr. Joe Leader Discuss the Upcoming APEX EXPO

APEX/IFSA CEO Dr. Joe Leader recently spoke to PAX International editor Jane Hobson to discuss the upcoming APEX EXPO event, which will take place at the Long Beach Convention Center in California from 19-21 October. “We have an incredible lineup of CEO speakers and the most wonderful problem we’re having right now is we have more CEOs than timeslots, so that’s what we’re working through,” Leader said. Read the article or watch the interview.


> Quote of the Day

“It fits seamlessly into our mission of enhancing the user experience through technical innovation.”

Janne Pelkonen, IdeaNova Technologies
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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