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August 29 2022



Today's Top Stories


US Airline Complaints Up 270% From 2019

The US Department of Transportation (DoT) said that air travel service complaints are up by nearly 270% compared to the pre-pandemic levels. The figures were revealed in DoT’s Air Travel Consumer Report which is designed to assist consumers with information on the quality of services provided by airlines. Since the strong rebound in travel demand, airlines have struggled with labor shortages leading to increased delays, cancellations, and a sometimes-chaotic flying experience. Despite the upsurge, the number of flights in June 2022 was only 85% of 2019 levels, and cancellations were up by 1.5%.

Simple Flying | Related Complaints Surge Amidst Airline Travel Chaos - ABC News



SAUDIA To Launch GX-Powered Connectivity Solution In 2023

SAUDIA is set to roll out Stellar Blu’s new inflight connectivity terminal (IFC) Falcon 300 to support Inmarsat Global Xpress (GX) service. The IFC solution will enter commercial service from early 2023, with Inmarsat serving as the aero ISP. The Falcon 300 terminal, which will transmit data over GX, features Stellar Blu’s unique modem manager. It comprises exclusive components by Kontron and next-generation modem by iDirect, together with a Ka-band flat panel VICTS antenna from ThinKom Solutions. The IFC will be deployed on all 35 of SAUDIA’s upcoming Airbus narrowbody deliveries.

Runway Girl Network | Related Spirit’s Transition To SES-17 Satellite Capacity Continues Apace - Runway Girl Network



Etihad To Adopt A Mangrove Tree For Every Economy Space Passenger Booking

Etihad has expanded its mangrove planting programme with a new commitment to adopt a mangrove for each booking in its Economy Space seat. By adopting a mangrove tree for every Economy Space guest, the airline aims to ensure that every seat sold is eventually carbon neutral. Each mangrove will absorb up to 250 kg of CO2 in its lifetime — the same amount produced by an eight-hour flight. The initiative is a part of the Etihad Forest program, a planting initiative to establish carbon absorbing forests in every continent Etihad operates.

Business Traveller | Related Malaysia Airlines Empowers Passengers To Support Environmental Conservation Efforts - Marketing Interactive



Berlin Brandenburg Airport Launches Virtual Queuing Program

Berlin Brandenburg Airport in Germany has launched a virtual queuing program called the BER Runway. The program has been developed by software and consultancy companies Copenhagen Optimization and CLEAR. To book a slot, passengers need to visit the BER website and enter their flight details, the group size, and select a reservation time. Reservations can be made up to 72 hours in advance. Once the slot is booked, passengers will receive a confirmation email and QR code. The QR code will enable passengers to quickly queue in to the dedicated BER Runway lane for security.

Passenger Terminal Today | Related Virtual Queuing And The Future, And Present Of The Airport Customer Experience - Aviation Pros



Akasa Air Suffers Mega Data Breach

Newly launched domestic Indian airline Akasa Air has suffered a mega data breach compromising the personal details of its passengers. The details of the fliers such as name, gender, phone number, and email id were leaked in the security breach. The airline has reached out to the security agency Indian Computer Emergency Response Team (CERT-In) to conduct a thorough investigation. In addition to notifying CERT-In, Akasa Air also sent emails to its passengers assuring them that no confidential details, such as travel records or payment information, were exposed during the leak.

ThePrint | Related Pegasus Airline Breach Sees 6.5TB Of Data Left In Unsecured AWS Bucket - Tech Monitor



Dulles Airport To Undergo Renovation After 60 Years

Dulles International Airport has begun to lay groundwork for its renovation. The first phase of the airport’s revitalization includes the construction of Hall of 14 Gates to replace the existing United Concourse. The new hall called Concourse East is expected to be ready by 2026. It will extend the existing facility with 14 gates and will be easily accessible directly via escalators and elevators. Dulles Airport which has long served as the region’s international hub will celebrate its 60th anniversary this year.

The Washington Post | Related New York’s Airports Are Being Rebuilt, Piece By Piece, In The Most Ambitious Overhaul In Decades - The New York Times



Non-Fully Vaccinated Travelers No Longer Need Quarantine In Singapore

Starting August 29, Singapore has allowed non-fully vaccinated travelers to skip quarantine on arrival. This puts an end to the 7-day quarantine imposed earlier. Such passengers, however, will still be required to test negative for Covid within 2 days prior to their departure. In addition, non-vaccinated visitors who are 13 years and above will no longer have to apply for entry approval to enter Singapore. The country has also eased its mask requirements, making them optional indoors.

CNBC | Related Singapore to End Most Rules on Masks Indoors as Covid Wave Eases - Bloomberg




Today's picture comes from @kbos_aeronautics, showing a United Airlines Boeing 757 aircraft at Dulles International Airport.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Interesting human behaviour observed at airport counters - if there are screens, people tend to go around them to interact with the staff. Useful much at all then? Hmm… #paxex #travel #airports #airlines

SimpliFlying @SimpliFlying


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


> Quote of the Day

“The Department’s Office of Aviation Consumer Protection (OACP) continues to communicate with airlines and travel companies that receive refund complaints to ensure compliance with the refund requirements. The Department has taken and will take enforcement action against non-compliant airlines and ticket agents as necessary. OACP recently concluded its investigation of 10 airlines and is pursuing enforcement action against them for extreme delays in providing refunds for flights the airlines canceled or significantly changed.”

US Department for Transportation
Read the article


The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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