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September 1, 2021



Today's Top Stories


Jet2.com Orders 36 Airbus A321neos

UK-based leisure carrier Jet2.com has become a new Airbus customer, having placed an order for 36 A321neo aircraft. The jets will be configured with Airbus’ Airspace cabin, which features innovative lighting and 60% larger overhead bins, and will have seats for 232 passengers. Christian Scherer, CCO and head of Airbus International, said, “Traditionally having been operating non fly-by-wire aircraft, we note with great satisfaction that having tested a couple of leased A321s and run a comprehensive evaluation, Jet2.com is … investing in Airbus fly-by-wire technology.” Jet2.com currently operates 90 Boeing aircraft.

Airbus | Related Jet2 Eyes The A321neo With Its First Ever Airbus Order – Simple Flying



Panasonic Avionics Introduces IFC Bundles for Airlines

Panasonic Avionics has designed a series of Connectivity Bundles powered by its global satellite network for airlines looking to introduce an in-flight connectivity service at a fixed monthly fee. Each bundle, whether focused on revenue generation, passenger experience or airline operations, comes with templates to support carriers' marketing efforts on-board and on the ground. Hernan Abbes, VP Global Sales at Panasonic Avionics, said, “We are leveraging our market experience and expertise to help airlines differentiate themselves from their competitors and help drive Net Promoter Score.”

Panasonic Avionics | Related Panasonic claims IFC speed milestone – Advanced Television



Alaska Airlines Opens SFO Lounge

Alaska Airlines has opened its second-largest lounge at San Francisco International Airport’s (SFO) Terminal 2 in a previous American Airlines Admirals Club space. Spanning almost 10,000-square-feet, it features fine art curated by San Francisco-based online design marketplace Minted. Amenities include an espresso bar staffed by a trained barista; and a full bar and buffet with complimentary snacks such as made-to-order pancakes, salads and soups. Much of the food and beverage offering will be locally sourced. There is also a San Francisco Giants-themed children’s play area.

The Points Guy | Related Alaska Airlines orders a dozen more 737 MAXs from Boeing – Seattle Times



SWAPA Suing Southwest Airlines

Southwest Airlines Pilots Association (SWAPA) is suing Southwest for allegedly violating federal labor laws. The union claims the carrier made changes to working conditions and pilot pay rules and rates during the pandemic without any negotiations. SWAPA said it is seeking an injunction to force the company to revert to the terms of their collective bargaining agreement, but Southwest denies the suggestion that the changes required negotiation with the union. Following complaints about exhaustion from staff, the airline recently announced that it would scale back its schedules for the rest of the year. 

CNBC | Related It’s going to be harder to catch a Southwest Airlines flight this fall – Fortune



Delta Partners with Spotify on Playlists, Podcasts

Delta Air Lines has partnered with Spotify to provide passengers with access to eight specially curated versions of Spotify’s most popular playlists, as well as 40 podcast series, via the carrier’s seatback in-flight entertainment screens from September. The selection will be regularly updated and expanded. Ranjan Goswami, Delta’s SVP Brand Experience, said, “We are not only elevating the audio experience onboard, but best-in-class content also is the foundation for our vision of a more personalized travel journey in the future that customers won’t find anywhere else.”  

Delta | Related Delta Continues To Add More Entertainment Options – TravelPulse



BA’s Reopened Concorde Rooms Feature Special Cocktail Menu

British Airways (BA) has reopened its Concorde Rooms for first-class passengers at both New York John F. Kennedy International Airport (JFK) and London Heathrow Airport (LHR). The carrier has partnered with mixologist Ryan Chetiyawardana to create two unique BA cocktails for the lounges, the Barton and the Lawford, which are named after the first female BA pilot, Lynne Barton, and the first BA pilot, Bill Lawford. The cocktail menu consists of seven drinks in total and has been designed with “a focus on the best of British seasonal ingredients that specifically embrace ‘in-flight’ and wind pollinated flavours.”

Business Traveller | Related British Airways to welcome return of classic roast dinner – Breaking Travel News



Fraport USA Launches GateWaiter in Partnership with Servy

Fraport USA has partnered with Servy to introduce GateWaiter, a Fraport-branded mobile ordering and delivery service powered by Servy’s Grab Airport Marketplace technology and managed by AtYourGate, at select US airports. GateWaiter launched in August at Baltimore/Washington International Thurgood Marshall Airport (BWI) and Cleveland Hopkins International Airport. At BWI, QR codes placed across common area seating can be scanned by personal electronic devices and used as a delivery point for meal orders. BWI’s service also includes orders from select retail outlets. 

Aviation Pros | Related Servy to launch SLCtoGo contactless food ordering, pay and delivery service at SLC International Airport – Travel Daily News





An action shot in the rain at Toronto Pearson International Airport. Captured by @villyphotography.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Let’s toast to Porter’s new in-flight beer partner, @Beausallnatural ! 🍻 Enjoy a rotating selection of Beau’s refreshing beer, featuring their Lug Tread on your future journeys with us. Learn more at https://bit.ly/3kvp5lC

Porter Airlines @porterairlines


> Quote of the Day

"U.S. Secretary of Transportation Pete Buttigieg recently [stated], “I am among those impatient to see loved ones across the Atlantic.”"

Dr. Joe Leader, APEX/IFSA
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Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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