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September 1 2022



Today's Top Stories


U.S. Airlines To Provide Meals, Hotel Rooms For Delays

Major U.S. airlines told the U.S. Transportation Department (USDOT) that they will provide meals for customers delayed by three hours or more, and hotel rooms for stranded passengers if prompted by issues under the airlines' control. Several airlines have detailed commitments in customer service plans they updated this week at USDOT's prompting. Many airlines have previously offered vouchers or hotel rooms for delays they caused but did not spell out commitments in customer service plans.

Reuters | Related Buttigieg announces DOT dashboard for delayed, canceled flights - The Hill



Iceland Celebrates First Passenger Flight Of An Electric Aircraft

Icelandair participated in a landmark event last week when the company Rafmagnsflug ehf. operated the first commercial flight of an electric airplane in the country. The President and the Prime Minister of Iceland were the first passengers. This electric airplane is a two-seater Pipistrel manufactured in Slovenia and a registration TF-KWH. According to the Icelandic Transport Authority, this aircraft was manufactured in 2021; it has a maximum weight of 600 kilograms and can only carry one passenger at a time.

Simple Flying | Related Harbour Air completes point-to-point test flight in all-electric plane - Electrek



Delta Introduces Southern-Inspired Meals

Delta Air Lines travelers departing from Atlanta, can indulge in meals curated by Chef Mashama Bailey, the winner of the 2022 James Beard Foundation’s “Outstanding American Chef” award. She also serves as the Co-Founder and Executive Chef at an award-winning restaurant, The Grey. These meals will be served for lunch and dinner on domestic First-Class flights departing from Atlanta. There will also be an option for International Delta One travelers departing from Atlanta to pre-select these curated menu items.

Travel Noire | Related All Nippon Airlines to offer kale and bamboo environmentally-friendly inflight meals – Business Traveller  



Samsung Launches Immersive Technology Experience At Heathrow’s T5

Samsung has launched an immersive technology experience, called In Tune With You, at London Heathrow Airport’s Terminal 5. The space aims to create a place for passengers to virtually step outside the airport environment and have mood-boosting experiences. On entering the space, the Galaxy Watch5 and Watch5 Pro display uses lift-and-learn technology to enable passengers to try the device and measure their blood oxygen level. The digital screen delivers personalized information based on each passenger taking part. At the heart of the area is a Galaxy Buds soundscape, where passengers can experience 360° sound. 

Passenger Terminal Today | Related Istanbul Airport launches new shopping experience with AR technology - Future Travel Experience



Lagardère Travel Retail Captures Master Concession Contract At Madinah Airport

Lagardère Travel Retail has been awarded an exclusive master concession contract to operate 14 duty free and other retail spaces at Madinah International Airport. The company builds on its existing presence in the Kingdom and becomes the only duty-free retailer across the country’s four main international airports. The new outlets will cover 1,900sq m overall, including 614sq m for duty free stores. The shops, under the Aelia Duty Free and Relay brands, will feature duty free core business categories, travel accessories alongside souvenirs and snacking.  

The Moodie Davitt Report | Related Saudi Arabia to host airport exhibition in November and boost aviation expansion plans - The National News



Boeing Forecasts Indian Airlines Raising Capacity By 25%

Boeing expects Indian airlines to boost their capacity by at least 25% over the next year as demand rebounds quickly in the world’s fastest-growing major market. In the longer term, Boeing expects an annual capacity increase of 7% in India, outpacing other top high-growth markets. Even though Boeing dominates India’s widebody market, fare wars and high costs have led to casualties among full-service carriers. But the new budget carrier Akasa Air, and the new owners at Air India and Jet Airways are giving the U.S. planemaker hope of clawing back share in the Indian market.

The Indian Express | Related EU airlines’ seat capacity almost back to pre-Covid levels - Breaking Travel News



Hotelbeds Dives Into New Segment With First Ever Airport Partnership

Travel-tech company Hotelbeds has signed a ground-breaking destination marketing deal with iGA Istanbul Airport. With the creation of a new destination marketing segment to attract professional travel buyers, Hotelbeds is securing special promotional rates on hotels and transfers in Istanbul, while maximizing the exposure of one of the world's busiest airports. In doing so, the company aims to offer its customers a new way to access the best prices and availability in the market, while engaging and educating the global travel industry about the services iGA Istanbul Airport offers to millions of FIT (Free independent travelers) leisure tourists.

Travel Daily News International | Related Inside Aerotel, the First Transit Hotel Inside Sydney Airport - The Market Herald Fancy




Today's picture comes from @chris.sjuap, showing a JetBlue Airways "Vets In Blue" livery Airbus A320 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Who wants some @NorthernPac 757 photos? You do? Good news! Here’s four just in from the airline. AA frequent flyers might remember these seats very well. #PaxEx #AvGeek

Jason Rabinowitz @AirlineFlyer


Association News

Registration is NOW OPEN for APEX/IFSA EXPO!

Registration is now open the most comprehensive end-to-end airline passenger experience marketplace in the industry – APEX/IFSA EXPO! On October 25-27 in Long Beach California, join more than 1,500 industry professionals, including airline CEOs, executives, suppliers, and decision-makers from dozens of airlines around the world, in showcasing the latest technologies, products, and content and share unique insights via our thought leadership programming. Click here to register.


Director of Business Development, Technical Products and Services - Spafax

Spafax operates as a supplier and partner in the airline industry of inflight entertainment, media and content. Clients include large airlines such as Delta, American Airlines, Jet Blue, Air Canada, British Airways, Lufthansa, Qatar Airways and many more, where it delivers a wide variety of content solutions, media sales and digital services to them Spafax is now recruiting for a Director of Business Development, based in London.  For more details on this role, click here.


> Quote of the Day

"These are the first steps in an important journey towards more environmentally friendly aviation. The opportunities for Iceland are great due to short domestic flight routes, access to green energy and Iceland’s location between Europe and North America."

Icelandair Group
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The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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