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September 14, 2021



Today's Top Stories


Inmarsat Survey Shows 60% of Respondents Ready to Fly Again

Inmarsat’s 2021 Passenger Confidence Tracker, which surveyed over 10,000 passengers, showed that 60% will feel happy to fly by the end of this year, compared to 47% in 2020. Respondents said the top three barriers to air travel were quarantining (51%), unpredictable border closures (41%) and confusing safety protocols (36%). However, satisfaction with airline responses to COVID-19 has grown 12% year-over-year to 72%. Passenger service experience was identified as the biggest contributor to the enjoyment of a trip. 

Inmarsat | Related COVID-19 will drastically change travel habits forever, reveals biggest airline passenger confidence survey – Inmarsat



US Announces Relief for Aviation Suppliers

The US government is making $482 million available to aviation industry manufacturers to help them avert job or pay cuts as a result of COVID-19. The taxpayer-funded relief is part of a $1.9 trillion package approved by Congress and signed by President Joe Biden in March this year. The amount will cover up to half of the payroll costs at 313 companies, including Spirit Aerosystems, Panasonic Avionics and Safran, which the Department of Transportation said could save up to 22,500 jobs in total.

USA Today | Related FAA Awards $100M to Develop Next Generation of Sustainable Aircraft Technology – FAA



Aeroflot’s Boeing 777-300ERs to Feature Panasonic Avionics’ IFEC

Aeroflot has chosen to retrofit its fleet of Boeing 777-300ER aircraft with Panasonic Avionics’ eX3 in-flight entertainment (IFE) system and in-flight connectivity (IFC). The move will see Aeroflot provide a consistent passenger experience across its Boeing 777 and Airbus A350-900 fleets, the latter of which is already equipped with Panasonic Avionics’ IFEC offerings. The carrier’s Airbus A320neos and A321neos are also fitted with the supplier’s latest IFEC solutions. The first retrofitted Boeing 777 aircraft took flight in August, offering passengers 700 hours of 1080p content. 

Panasonic Avionics | Related Aeroflot unwraps first retrofitted Boeing 777 – Inflight Online



Delta’s Health Plan Surcharge Spurs 4,000 to Get Jabbed

During a media briefing with the Infectious Diseases Society of America, Delta Air Lines’ chief health officer Dr. Henry Ting revealed that 4,000 unvaccinated employees chose to be inoculated following the carrier’s announcement that it was adding a $200 monthly surcharge to health care plans for unvaccinated employees from November. This figure accounts for almost 20% of Delta’s 20,000 unvaccinated staff. Before the policy was introduced, around 74% of the airline’s workforce were vaccinated. Following the surcharge announcement, that number has risen to 78%.  

The Hill | Related Delta Air Lines to hike up health insurance premiums for unvaccinated employees – NBC News



AJW Group Launches AJW Technique Interiors

AJW Group has launched AJW Technique Interiors following the signing of a 10-year strategic partnership with Autostop Aviation, owner of the largest seat cover manufacturing facility in Europe and producer of Skyleather. The division will offer airlines lean seat cover manufacturing that embeds the Six Sigma principles practiced as standard in the automotive industry. AJW Group’s chairman and CEO, Christopher Whiteside, said: “AJW Technique Interiors offering synthetic leather, seat cover manufacturing, life vest pouches and carpet kitting will bring game-changing savings and efficiencies to airlines across the globe.”

Aviation Business News | Related AJW Group extends MRO services in Europe – AJW Group



Etihad to Implement Amadeus’ Altéa PSS Suite

A multi-year deal between Etihad Airways and Amadeus will see the carrier implement the full Amadeus Altéa passenger service system (PSS) suite, which covers web bookings, revenue management and merchandising, data management and passenger servicing solutions. As part of the package, Etihad will use the Altéa New Distribution Capability to make its full range of offers available to Amadeus’ travel sellers. It will also implement Altéa Departure Control Customer Management to offer passengers real-time, personalized offers, services and information.  

Arabian Aerospace | Related Etihad upgrades its Verified to Fly service – Gulf Business



Plaza Premium Plans First Airport Lounge in Japan

In 2022, Plaza Premium is planning to open its first lounge in Japan at Chubu Centrair International Airport in Nagoya, which serves almost 13 million passengers per year. Located within the airport’s international departures hall, the facility will span 450 square-meters and will provide a relaxing environment for passengers before their flights. The move marks the continuation of Plaza Premium’s growth in the North Asia region and will add to the company’s network of 250+ offerings at more than 70 airports across 30 countries.

Passenger Terminal Today | Related Plaza Premium to transform passenger services at BLR – Future Travel Experience





A KLM flight coming in to land at Trondheim on a moody evening. Captured by @einar_aviation.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Mickey during his third test #flight this morning at #Toulouse! Brand new @WaltDisneyWorld livery on this @azulinhasaereas #Airbus #A320neo!

Clément Alloing @CAlloing


Association News

Early Bird Registration for APEX EXPO Ends Tonight!

Today is the final day to receive early bird pricing for APEX EXPO, which is taking place from 19-21 October at the Long Beach Convention Center in California. The event is set to attract over 1,500 industry professionals, including hundreds of representatives from ‎dozens of airlines.‎ You don't want to miss it! Register now.


> Quote of the Day

“The technology is comprised of layers of lightweight discs rotating around a single axis to steer the beam and control polarization.”

Mark Silk, ThinKom Solutions
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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