Apex Daily Experience
No Images? Open in Browser

September 17, 2021



Today's Top Stories


Southwest Incentivizes COVID-19 Vaccines with Extra Pay

Southwest Airlines is offering 16 hours’ worth of extra pay to staff who show proof of full vaccination against COVID-19 by November 15. Flight attendants and pilots will receive pay for 13 trip segments. A memo to staff read, “If you have not been vaccinated and choose to do so, this timeline gives you enough time to receive both rounds of a two-series vaccine or the single-dose vaccine.” Furthermore, the carrier will now only provide quarantine pay protections to employees that are fully vaccinated, while unvaccinated staff will have to make use of their sick leave.   

CNBC | Related Delta Air Lines official says 4,000 unvaccinated employees got shots after surcharge announcement – The Hill



Qatar Airways Selects CL3810 Seats for A321neos

Qatar Airways is to install Recaro Aircraft Seating’s (Recaro) CL3810 economy-class seat on its new Airbus A321neo fleet from late 2022. The customized CL3810 features premium comfort cushions with layered foam designed to support passengers’ points of tension, a wider backrest for increased comfort and privacy, and a six-way headrest with adjustable neck support. The seat launched in 2020 and is 15% lighter than its predecessor, the CL3710. “Partnering with Qatar Airways is always energizing ... they expect nothing less than excellence,” said Dr. Mark Hiller, the company's CEO.

Recaro Aircraft Seating | Related Recaro opens new complex in Germany – PAX International



American Airlines Brings IFE Maintenance In-House

American Airlines has confirmed it brought the maintenance of its in-flight entertainment (IFE) systems in-house earlier this year. “As part of the Joint Collective Bargaining Agreement in February, the maintenance of all IFE systems on our aircraft transitioned to the American Airlines Technical Operations team, allowing our team members the opportunity to further expand their IFE knowledge base and maintain these systems for our customers going forward,” the airline told Runway Girl Network

Runway Girl Network | Related American Airlines Gets Ready for Football with Live Action in Flight and More – American Airlines



AirAsia Digitizes Duty Free Shopping in Langkawi

To welcome the introduction of a travel bubble between Malaysia and Langkawi, AirAsia has partnered with the Langkawi Development Authority to allow travelers to shop for duty free items via its Super App and have them delivered straight to their hotel on the same day. Amanda Woo, CEO, AirAsia Super App, said, “Customers can select their preferred delivery time or engage concierge services by our partner hotels to receive on their behalf. We will offer free delivery for all purchases, as well as special discounts to AirAsia guests at our partner hotels during our launch campaign.”




BA Flight Measures a Decade’s Worth of Decarbonization Technology

A British Airways Airbus A320neo flight between London Heathrow and Glasgow airports showed a 62% reduction in carbon emissions compared to a similar flight operated by the carrier in 2010. It was carried out by BA in partnership with both airports, NATS, Airbus and BP. More efficient aircraft and operations, such as pushing back using one of BA’s electric vehicles and using one aircraft engine to taxi to the runway, reduced emissions by 34%. A 28% reduction came from the use of sustainable aviation fuel sourced directly from BP. The remaining 38% of emissions were offset using carbon offsets.

British Airways | Related British Airways unveils new sustainability programme – Travel Daily Media



Delta Abandons Back-to-Front Boarding Process

After 18 months of boarding economy-class passengers from back to front due to COVID-19, Delta Air Lines has reverted back to its zone-based boarding process. The airline said in a statement that the change is in a bid “to keep people moving efficiently and enhance the airport experience.” The carrier’s mobile app notifies passengers when their seat is called using a virtual queuing system launched in January 2020. JetBlue, Southwest and United reinstated their pre-pandemic boarding processes around March this year.

The Points Guy | Related Delta launches virtual queuing to let customers know when their seat is boarding – Delta Air Lines



Urban Air Port and Hyundai to develop 65 Mobility Hubs

UK-based startup Urban Air Port has partnered with the Urban Air Mobility division of Hyundai Motor Group to develop 65 mobility hubs worldwide. The infrastructure, which will include maintenance and charging facilities for all sustainable transport, will cater to the growing demand for electrical vertical take-off and landing aircraft and autonomous drones. Air One, Urban Air Port’s first modular hub, will be unveiled in the UK next year and will provide zero-emission off-grid power in partnership with hydrogen fuel cell company AFC Energy.

The Engineer | Related World-first electric Urban Air Port secures UK government backing – Hyundai





A Condor Boeing 757 taxiing at Frankfurt Airport. Captured by @csb_aviation.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Accelerating innovation: we're testing new LED anti-collision lights on this year's #ecoDemonstrator that reduces drag to improve fuel efficiency and provides 360° visibility. More on our partnership with @AlaskaAir to take concepts from lab to flight: https://bit.ly/3ltaWWQ

The Boeing Company @Boeing


Association News

Register for APEX EXPO today!

Join a host of exhibitors from across the passenger experience industry including Aeroplay Entertainment, Carlisle IT, HBO, Kontron, Porsche Consulting, SimpliFlying and more at APEX EXPO. The event will take place at the Long Beach Convention Center in California from 19-21 October. All attendees, staff and vendors must be fully vaccinated or provide a ‎negative COVID-19 test result to gain access. Register now.


> Quote of the Day

“Our innovative workflows will unlock both top- and bottom-line improvement potential for airlines.”

Jonas von Kruechten, AERQ
Read the article


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from apex.aero.

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2021. All rights reserved.