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September 24, 2021



Today's Top Stories


Delta Wants to Create Shared No-Fly List with Other Airlines

Delta Air Lines is hoping to further curb unruly passenger incidents by sharing information with other carriers. In a recent staff memo, Kristen Manion Taylor, Delta’s SVP In-Flight Services, wrote, “We’ve asked other airlines to share their 'no-fly' list to further protect airline employees across the industry… A list of banned customers doesn’t work as well if that customer can fly with another airline.” The list would be different from US government’s No-Fly List, which was created to prevent terrorism and is maintained by the FBI. It is understood listed passengers would be barred from flying with participating airlines for a set period. 

New York Times | Related Getting tough with unruly passengers is paying off – Travel Weekly



Airbus Provides Details on Dimmable Windows for A350s

Following an announcement at CES 2020, Airbus has revealed further details about the dimmable windows it plans to introduce on its A350s from 2022. The electrochromic technology, which will allow passengers to adjust their window shade setting using a button rather than manually pushing the shade up or down, will be provided by Gentex Corporation. The company’s latest generation of windows incorporate a heat control solution that blocks infrared energy from outside, lessening the dependence on air-conditioning systems, and enables passengers to view scenery outside even with darkened windows.

One Mile at a Time | Related The Airbus A350 is Getting Electronically Dimmable Windows – Paddle Your Own Kanoo



American Airlines' IFE Celebrates Hispanic Heritage Month

American Airlines’ Latin Diversity Network Employee Business Resource Group has chosen 15 films to feature on the carrier’s Hispanic Heritage Month in-flight entertainment (IFE) channel, which will be available for passengers to view until October 15. The films include West Side Story; La Bamba; Selena; Coco; Macfarland, USA and In The Heights. In the past, American Airlines’ heritage IFE channels have spotlighted Black History Month, Women’s History Month, Asian American Month, Pacific Islander Month and Pride.

American Airlines | Related American Airlines brings IFE maintenance in-house – Runway Girl Network



Air New Zealand Tests More Sustainable Serviceware

Air New Zealand has been testing the replacement of single-use plastics used as part of its in-flight meal service with more eco-friendly options. On flights to the Cook Islands, the carrier has been using containers made from bagasse, a renewable agricultural by-product made from plant fibre, alongside rotable plastic, which is reusable. Plastic cutlery has also replaced with a bamboo alternative. Air New Zealand believes that by making the changes permanent, 28 million single-use plastic dishes and pieces of cutlery could be eliminated each year.

Stuff.co.nz | Related Air New Zealand Partners With Airbus To Seek Hydrogen Flight – Simple Flying



Volocopter, Aerofugia Partner on UAM Operations in China

Volocopter has entered a joint venture (JV) with Aerfugia, a subsidiary of Geely Technology, with the aim of introducing urban air mobility (UAM) operations in China over the next three to five years. The JV, operating under the name Volocopter Chengdu, has signed an agreement to purchase 150 Volocopter aircraft. Volocopter has also signed a contract manufacturing agreement with Volocopter Chengdu and Geely Technology’s General Aviation Manufactory Base to produce Volocopter aircraft and aircraft parts in China. 

Volocopter | Related Volocopter Explores LA Launch with New Urban Movement Labs Partnership – Aviation Today



Sun Country Adds Minnesota Movies to its Wireless IFE

Sun Country Airlines is offering passengers free access to 15 Minnesota-themed movies via its wireless in-flight entertainment (IFE) system in a new focus on Midwest hospitality, which also includes the introduction of a new in-flight menu. The complimentary films include Purple Rain, The Mighty Ducks, Juno and more. Local Minnesota-based food and beverage options will soon include complimentary hot Caribou Coffee as well as the company’s cold brew cans for purchase, Fulton Sweet Child of Vine IPA from Fulton Brewing and bags of Dot’s Pretzels. 

Airline Geeks | Related Sun Country Airlines jumps 51% in trading debut as investors bet on travel rebound – CNBC



Satisfaction with North American Airports Declines as Travelers Return

The J.D. Power 2021 North America Airport Satisfaction Study has found that while overall customer satisfaction rose to an all-time high this year, much of the improvement came between July 2020 and January 2021. As passenger numbers increased during the study period between January 2021 to July 2021, satisfaction rates steadily declined. It also claims that a labor shortage has negatively impacted food, beverage and retail services, particularly at medium-sized airports, and that ongoing construction works at numerous airports have had a detrimental impact on the passenger experience.

J.D. Power | Related North America’s best airports are Miami and New Orleans, says J.D. Power – The Points Guy





A Thai Airways A350 pushing back at Taoyuan International Airport. Captured by @spotter.tw.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

We’re pleased to announce that 14 of our Maple Leaf Lounges are now welcoming back customers. Unwind with peace of mind, thanks to the enhanced cleaning measures and an elevated Canadian-inspired dining and beverage program. We look forward to seeing you again ✈️

Air Canada @AirCanada


Association News

APEX/IFSA EXPO to Take Place from November 30 to December 2

Following the Biden Administration’s announcement that the US will lift its travel ban on visitors from the UK, India, China, Brazil and most of Europe in early November, APEX/IFSA EXPO 2021 will take place from November 30 to December 2. “APEX and IFSA are innovative and collaborative communities, and ‎connecting in-person is long overdue,” said APEX/IFSA Executive Director, Lauren Costello. Register to attend  


> Quote of the Day

“Our internet service provider functionality supports an interface and vouchering system enabling our connectivity to be sold by other vendors.”

Nathan Clapton, Inmarsat Aviation
Read the article


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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