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October 20, 2023



Today's Top Stories


Airline Investors Worry The Travel Boom May Be Ending

Despite a strong travel boom, US airlines face investor concerns about potential demand drop due to rising operational costs. The uncertainty has affected airline stocks. However, shares recuperated after positive comments from American Airlines about stable domestic demand. With declining ticket prices and surging costs, airlines are in a precarious position. While Delta and United highlight consistent travel demand, rising expenses from factors like new labor contracts and geopolitical tensions add to the challenges.

Reuters | Related Major airline shares hit turbulence on disappointing profit outlook from United – Yahoo



Air New Zealand To Discontinue Works Deluxe Seats

Air New Zealand is revising its ‘Seats to Suit’ economy offerings on Airbus A321 and A321 jets, discontinuing the Works Deluxe package starting 1 May 2024. This decision comes after feedback on providing a consistent airline experience for passengers. Works Deluxe, which guarantees an empty middle seat, will be replaced by The Works as the top economy fare on the Airbus fleet. Customers already booked on Works Deluxe after the discontinuation date will be refunded and reissued tickets at The Works fare level.

Executive Traveller | Related Your guide to Qantas ‘Neighbour Free’ empty seat charges – Executive Traveller



Lufthansa Introduces Fast-Track Security On Selected Routes From Munich

Lufthansa has launched a fast-track security feature at its Munich hub for passengers traveling to select cities, streamlining the process at Terminal 2’s central security checkpoint. Regardless of travel class or status, this service is aimed at shortening security wait times, primarily benefiting business travelers. The lanes’ availability will be displayed on monitors and will be reserved for families and passengers with reduced mobility during holidays. Lufthansa aims to expand this service and has recently introduced other innovations at the Berlin airport, including biometric access and revamped lounges.

Business Traveller | Related Heathrow Airport starts new trial to allow passengers to fast-track security – Yahoo



Abu Dhabi’s Huge New Terminal Will Open On November 1st

Abu Dhabi International Airport’s Terminal A is set to open on November 1st, enhancing passenger capacity by accommodating over 75 planes. Preparations involved operational readiness trials with over 11,000 volunteers to ensure the terminal’s readiness. This move strengthens the UAE’s position as a global aviation hub. Terminal A will feature extensive retail spaces, luxurious amenities, and advanced biometric touchpoints. Designed for efficiency, the terminal also prioritizes sustainability, reducing water consumption and utilizing solar power.

Simple Flying | Related Airport security upgraded at Midfield Terminal Building in Abu Dhabi – IFSEC Global



Avianca Rebrands With Lowercase Logo

Avianca Airlines has rebranded to “avianca airlines” after nearly two years of transformation. The change reflects a shift in ethos: “the sky belongs to everyone.” The COVID-19 pandemic grounded their planes for over 180 days, prompting a reflection on the airline’s future. CEO Adrian Neuhauser unveiled the rebrand on October 18 emphasizing a renewed focus on accessibility and inclusivity. Key improvements include fleet expansion, enhanced punctuality, increased connectivity, route expansion, and sustainability efforts. Their loyalty program, LifeMiles, now has 12.4 million members, and Avianca Cargo ranks among the top three in the Americas.

Aero Time | Related Air India gets a makeover with a new logo – The Economic Times



Scandinavian Airlines Adds Seat Fees In Business Class

Scandinavian Airlines (SAS) has extended its seat reservation fees to include premium passengers, affecting SAS Business and SAS Plus travelers. This new fee policy, effective for bookings from October 18, 2023, and travel from October 23, 2023, exempts SAS Plus passengers on entirely domestic Nordic flights and EuroBonus Gold, Diamond, and Pandion members. Partner airline elite members are not exempt. However, seats can be chosen without fees 30 hours before departure. The seat assignment cost varies, with an example being $90 for a standard business seat and $120 for a preferred seat on a Washington to Copenhagen flight.

One Mile At A Time | Related Scandinavian Airlines Now Charges Seat Fees In Business Class – Live and Let’s Fly



Leeds Bradford Announces £100 Million Upgrade

Leeds Bradford Airport (LBA) in the UK is set to invest £100m in its terminal facilities. This regeneration, approved by Leeds City Council, aims to enhance passenger experience and stimulate regional economic growth. The project includes a 9,500sqm three-storey terminal extension and a refurbishment of the existing terminal. Upgrades include more aircraft stands, seating, faster security, new retail and dining options, an expanded baggage reclaim and immigration area, and improved facilities for passengers with restricted mobility.

BTN Europe | Related Leeds Bradford to begin work on £100 million upgrade – Business Traveller




Today’s picture comes from @dmairplane, featuring a Japan Airlines Boeing 787 Dreamliner aircraft.

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> Tweet of the Day

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Association News

Call for APEX TECH Panelist & Moderator Nominations

The Technology Committee is seeking speakers and ‎facilitators for the APEX TECH taking place 28-29 February ‎‎2024 in Los Angeles, California, USA.‎ Speaker, panelist, and moderator nominations are being accepted now and will be curated by the ‎Technology Committee. Self-nominations are also welcome.‎ The deadline for nominations is Wednesday 1 November 2023.‎ Click here to learn more and submit your nomination.


Register for FTE APEX Asia Expo – Preparing for Tomorrow’s World

FTE APEX Asia Expo, 8-9 November 2023, at the Marina Bay Sands Expo & Convention Centre in Singapore, is the largest free-to-attend passenger experience and business performance expo for the air transport industry. It will provide a unique platform for the industry's most innovative suppliers from across Asia and further afield to come together to showcase their latest products, services and solutions designed to help airlines improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency. The networking and business development opportunities are immense, and our AI matchmaking app, powered by Swapcard, provides incredible access to the most progressive companies in the industry, with whom you can connect to help redefine your organization’s passenger experience and business performance strategies. Learn more and register.


> Quote of the Day

“Travel remains a top purchase priority and our core customer base is in a healthy financial position.”

Delta CEO Ed Bastian
Read the article


The next newsletter will be out on Monday.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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