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October 25, 2021



Today's Top Stories


SkyWest Cancels Hundreds of Flights, Affecting Multiple Airlines

SkyWest Airlines, one of America’s largest regional carriers, canceled hundreds of flights last Thursday and Friday due to a technical issue. The carrier operates flights for American Airlines, Delta, United and Alaska, all of which were affected by the cancellations. According to United's website, the issue was due to a server outage at SkyWest. Approximately 700 flights were canceled before the problem was resolved on Thursday evening, with more than 500 flights being affected on Friday.

USA Today | Related Fresno Flights Canceled Sunday as SkyWest Continues Technical Struggles – The Fresno Bee



Emirates to Retrofit Boeing 777s with Premium Economy

Following the success of the premium economy-class cabin onboard its Airbus A380s, Emirates is planning to retrofit its Boeing 777-300ERs with the same product. The carrier currently operates 124 of the type, but Emirates’ president Tim Clark noted that some are due to go out of service. There are currently four A380s equipped with premium economy. Emirates’ undelivered A380s will also feature the new cabin, as will its incoming Airbus A350s and Boeing 787 and 777X jets.

Simple Flying | Related United Gives Flyers Polaris Retrofit Update – The Points Guy



BA Extends Partnership with Daon, Creators of VeriFLY

British Airways (BA) has signed a long-term agreement with Daon regarding the continued use of its VeriFLY mobile health pass app, which allows passengers to upload COVID-19-related documentation for verification before they travel. BA began trialing the solution in February before rolling it out across the majority of its network. Since then, it has made the process smoother by allowing passengers using VeriFLY to check in using the BA website, and enabling the app to read QR codes on vaccination certificates and UK passenger locator forms. BA and VeriFLY have verified half a million passengers to travel so far. 

British Airways | Related British Airways reopens lounges at Geneva, Milan and Rome – Business Traveller



Aircalin Receives Diamond-Level Health Safety Certification

Aircalin has received a Diamond-level certification following its participation in the APEX Health Safety powered by SimpliFlying audit program. “Aircalin is a true leader in the Pacific region in terms of health safety,” commented Shashank Nigam, SimpliFlying’s CEO. “Passengers can fly New Caledonia’s premier airline with peace of mind, knowing that they have created a safe travel environment both on the ground and in the air.” 

Aircalin | Related How Saudia Became The World’s Most Improved Airline Twice In Four Years: CEO Reveals – SimpliFlying



United Opens IAD Polaris Lounge

United has opened a 21,000-square-foot Polaris lounge at Washington Dulles International Airport (IAD). With capacity for 355 passengers, the space is equipped with a bar that serves up signature cocktails and a dining room offering an a la carte menu. There are also workstations, private phone booths and informal seating available, all offering USB-A charging ports. Shower rooms, which feature Sunday Riley amenities, are available on a first-come, first-served basis. There are also relaxation pods, which offer access to eyeshades and a white noise machine. 

The Points Club | Related United upgrades Sydney flights to LA, San Francisco with Boeing 777 – Executive Traveller



Delta Adds Spooky Movies to IFE for Halloween

Delta Air Lines is adding a “Spotlight Spooky Collection” of 13 movies and TV shows to its in-flight entertainment (IFE) system in celebration of Halloween. The selection includes classic films like Beetlejuice and Carrie, as well as series such as American Horror Story and Lovecraft Country. Kids looking to enjoy Halloween-themed content can watch Monsters, Inc. and E.T. the Extra-Terrestrial. Ekrem Dimbiloglu, Delta’s managing director, IFE, said, “Our team hand-picks the perfect selection of new and seasonal entertainment, whether it’s hit movies and TV or Halloween-themed content to give you chills.”

Travel + Leisure | Related Southwest Offers Spooktacular Halloween Movies on In-flight Entertainment Portal – Southwest



Heineken Introduces Hard Seltzer Brand to Airline Market

Heineken is launching its global hard seltzer brand, Pure Piraña, into the airline and cruise markets. Available in two flavors, Lemon Lime and Red Berries, the beverages are crafted with carbonated purified water and natural flavorings together with 4.5% alcohol. Niek Vonk, Heineken’s commercial manager, Global Duty Free, said, “The hard seltzer category is growing and Heineken has big ambitions for Pure Piraña as part of our “beyond beer” diversification strategy that caters to different consumer needs and drinking occasions.” Pure Piraña is vegan, with one 330ml can containing 93 calories. 

Moodie Davitt Report | Related Heineken raises profile of responsible travel with campaign across Europe – TR Business





A Starflyer A320 landing at Yamaguchi Ube airport. Captured by @zabu4262.

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> Tweet of the Day

Newly announced regional airline Aha! has revealed their livery on the Embraer 145 aircraft which they will be using to operate their routes. The aircraft can hold up to 50 passengers with a maximum range of 1,550nm. 📸: Nelson Perez | Facebook

AeroXplorer @aeroxplorer


Association News

Join United Airlines CEO Scott Kirby at APEX/IFSA EXPO

Scott Kirby, United Airlines' CEO, will take center stage during the Thought Leadership Conference at APEX/IFSA EXPO on November 30. He will share insights on improving the customer experience, making meaningful commitments to sustainability and innovating for the future. Kirby will also chair the APEX/IFSA Board of Governors meeting at the event, which will take place on the onstage for the first time. Watch Scott's video on why you should attend this year's APEX/IFSA EXPO.


> Quote of the Day

"Something I think we’ll see much more of in the coming year is gesture-based controls."

Jennifer Coutts Clay, J. Clay Consulting
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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