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October 29, 2021



Today's Top Stories


Airlines Launch Aviation Climate Taskforce Non-Profit

Together with Boston Consulting Group, Virgin Atlantic, Air France-KLM and Delta have launched a new non-profit, the Aviation Climate Taskforce (ACT). The taskforce aims to speed up technological innovation focused on decarbonising aviation, starting with medium-term solutions such as direct air capture and synthetic fuel. Eventually, it will expand its portfolio to include near-term solutions such as sustainable aviation fuel pathways and long-term solutions like hydrogen technologies. An Innovation Network and a Collaboration Forum will be its two core pillars.

Travel Weekly | Related Air Canada joins ACT – Skies Mag



ITA Airways Joins SkyTeam Alliance

Italy’s new national carrier, ITA Airways, has replaced Alitalia as a member of the SkyTeam alliance. SkyTeam’s chairman, Walter Cho, said, “For more than 20 years, the Italian market has been a cornerstone of SkyTeam’s European network and no other airline alliance connects Italy better to the world.” ITA Airways is now working to roll out SkyTeam-branded benefits for members, including priority airport services. Elsewhere, SkyTeam has agreed to continue a partnership with Alitalia’s MilleMiglia loyalty program, which will allow its six million members to earn and redeem miles on select SkyTeam airlines’ flights.

SkyTeam | Related Italian flight attendants strip off to protest working conditions – CNN



United to Sell Bottles of Hard Liquor in Economy Again

United Airlines will expand its in-flight beverage service to include miniature bottles of liquor on November 15. They will be available for purchase in economy class on select flights over 301 miles long across United’s domestic US, Canadian and Latin markets. Passengers can request one cocktail, beer, wine or hard alcohol at a time. The carrier is also swapping in some new alcoholic beverages next month, including black cherry-flavored White Claw, Goose Island Neon Beer Hug IPA and Kona Longboard Island Lager. It reintroduced wine and beer sales in November 2020. 

USA Today | Related Delta revamps its drink menu with 7 new alcohol choices – The Points Guy



Etihad Reduces Emissions on Abu Dhabi–London Flight by 72%

Etihad Airways has leveraged the learnings from its Etihad Greenliner program with Boeing to reduce carbon emissions (CO2) by 72% on a flight between London Heathrow and Abu Dhabi compared to 2019. Known as EY20, it was the first commercial flight to explore contrail-avoidance together with SATAVIA, saving 64 tons of CO2 emissions as a result. In-flight, single-use plastics were reduced by 80%, and on arrival at Abu Dhabi the aircraft was serviced by Etihad’s fleet of electric aircraft. Biodiesel was used to transport transiting passengers on a coach from Abu Dhabi to Dubai.

Etihad Airways | Related Etihad raises $1.2 bln in sustainability-linked debt – Reuters



Ryanair Improves Customer Service with New Digital Tools

On October 28, Ryanair launched a suite of digital customer service improvements as a result of its first six-person Customer Panel meeting in September. Improvements include the introduction of a “day of travel” app, which gives passengers easy access to travel documents and offers live updates on airport, flight, terminal and gate information. An improved digital self-service hub features a better chat function, FAQs and new self-help videos. “My Ryanair Wallet” enables customers to book flights quickly and simply using their wallet balance and offers real time updates on refunds, which will now be completed in five working days.

Ryanair | Related Ryanair Bans Customers Who Claimed Credit Card Refunds – CTV News



ESSP to Conduct Final Testing for Inmarsat’s Iris Program

Inmarsat is to work with European Satellite Services Provider (ESSP) on the final testing, certification and integration of its air traffic modernization program, Iris, ahead of the service’s commercial European rollout by 2023. ESSP will focus on technical and service delivery preparations, such as obtaining approvals from the European Aviation Safety Agency. Iris has been developed by Inmarsat and the European Space Agency to enable real-time collaboration between pilots, air traffic control and airlines’ operations centers using highly resilient datalink communications.

Inmarsat | Related Iris: A step change for aviation and the environment – Inmarsat



Qantas Reveals New Menu for Sydney, Melbourne First-Class Lounges

When Qantas reopens its International First lounges in Sydney and Melbourne on November 1, visitors will be treated to a new menu. All-day dining options will include spicy coconut braised pumpkin and green beans with Thai basil and rice noodles; salt and pepper squid with cabbage salad, green chilli dipping sauce and aioli; and paprika and garlic chicken with chickpeas, roast red capsicum, sherry vinegar and rice pilaf. The airline’s well-known “signature pavlova” will be offered for dessert. Passengers traveling early can choose from breakfast options such as Bircher muesli, buttermilk pancakes and scrambled eggs. 

Executive Traveller | Related Qantas unveils new menus for in-flight passengers and First Class lounge – News.com.au





Look up at the sky. Captured by @evans_avgeek.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

WE SAID YES!! Someone asked if it was okay to stay seated until it was their row's turn to de-board :D

Southwest Airlines @SouthwestAir


Association News

We're Working Hard to Keep You Safe at APEX/IFSA EXPO!

At APEX/IFSA EXPO this year, all attendees, staff and vendors must be fully vaccinated or provide a ‎negative COVID-19 test result to attend the event. Furthermore, photographic ID will be required ‎when delegates collect their badges. To be considered fully vaccinated, attendees must have received ‎their final dose by 16 November, 2021. Find out more about the health and safety precautions being taken at the 2021 APEX/IFSA EXPO.


> Quote of the Day

“The A220 embodies the Breeze ideal of merging kindness with technology, pairing unrivaled passenger comfort with eco-friendly efficiency.”

Jeffrey Knittel, Airbus Americas
Read the article


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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